Intelligent Routing

Get the right calls to the right people

With MaxContacts feature rich, drag and drop IVR designer, you can quickly create and deploy inbound routing. Linked with our real time monitoring and targeting systems, you will be able to deliver a seamless experience to your customers

Customer Satisfaction

MaxContact

We Work For You!

85%

Increase in Satisfaction

91%

Increase in SLAs

17%

Reduction in AQT

Your customers are important, our inbound channel allows for highly configurable IVRs, be it self service, CRM lookups, payment processing or simply matching callers to the agents most qualified to meet their needs. MaxContact can help you increase customer satisfaction, first call resolution or unnecessary time consuming calls.

Key Features

  • Database Lookups

    Link to external Databases to perform actions such as balance checks or next payment dates

  • Add to DNC

    Save agent interaction allowing users to automatically remove themselves from the calling lists through the IVR

  • Payment IVR’s

    Automatically take payments from clients freeing up agent time and making your business 24/7/365

  • Virtual Queue

    Allow users to save their place in the queue and then receive an automated call back once they reach the front, providing your customers with both a great service and convenience.

  • Customisable Agent Notification

    Our software allows you to set specific agent alerts when the call is delivered so that agents can quickly identify which queue the call was delivered from.

  • Easy Setup

    Setup in minutes, amend in seconds. Quickly build IVR’s and amend on the fly, giving easy administration for your staff and reducing technical overheads. Simple, Clean and Clinical.

MaxContact the Contact Centre Suite that works for you

Its not only about the features, its about the extras, giving you piece of mind we concentrate as much on the extras to make sure we provide the tools you need and how you need them.

Stability

We know up time is vital, with 99.999% up time across the platform, we understand stability is vital for you and your clients campaigns

Integration

With a rich set of API’s available and a development team with countless projects under their belt, no matter how demanding, we know we can make it work.

Compliance

Compliance has never been so important, it is at the forefront in everything we do, so if compliance is high up your check list you can be sure we have you covered

  • Juke Box

    Improve customers call experience with our unique ‘JukeBox’ – it gives you the ability to upload many rotatable files so that the music changes whilst the customer is on hold or queuing, enhancing their experience.

  • Announcements

    Announce average queue time to the clients and dynamically use different IVR routes if times exceed thresholds, allowing you to reduce abandon rates and increase customer satisfaction by turning peaks into steady call traffic through the day.

  • Skilled Based Routing

    Utilise our Skill Based Routing and intelligent queueing to route the calls through to the right people whilst allowing for the best overflow options at peak times, improving customer experiences with lower queue times.

Still not Convinced ?

Then why not get in touch for an honest conversation about how we can help you