Why MaxContact

Simply Better

At MaxContact we pride ourselves on product, service and support we offer to our clients. This is why we change out more solutions than anyone else

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We Never Settle

MaxContact has been built from the ground up with the latest technologies to be truly hosted. Deliver your contact centre anywhere in the world and partner with a hosted specialist. Whether you require Multi-site operations, home workers or simply the comfort of resilience, we are experts in the field.

Product

Market leading product with an aggressive development roadmap, we will always strive to add new and exciting features to protect your investment now and in the future

Support

With one of the strongest technical teams in the business, we achieve a 98% customer satisfaction rating for our support and account management received by our clients.

Development

The product is written and owned by us, with a UK based development team, we are in complete control and can help you integrate the solution into your business.

Stability

Stability is at the forefront of everything we do with 99.999% uptime, you can be sure your campaigns will always be running to meet you or your clients needs.

Support. Stability. Success.

100m+

Interactions a month

4hrs

average case closure time

98%

Customer satisfaction

230+

UK clients

When We Say We Can, We Can

Though we are confident we can meet your requirements, we are not afraid of saying no, don’t be shocked, we build our relationships on trust and delivering what we say we will, and exceed expectations.

We solve problems, provide solutions, and always give honest answers, this is why we change out over 60 competitors systems every year.  It’s also why we are frequently recommended by our clients to other people, which is the best feedback we can receive as a business.

Team of Experts

Some of the largest contact centres trust us with their business, not just for providing the contact centre solutions but working with their Developers, IT and Campaign Managers, to help them get the most out of the solution.  From large multi-site systems, to Custom Integration, Payment IVR’s, complex campaign requirements, international sites we have the staff that can help you whatever your business needs.

There is so much to Love

  • Free Training

    We want you to get the most out of your system, so we offer free of charge training every month for our clients

  • Its Our Product

    We are not a reseller or a 3rd party, we own the code and have a dedicated UK development team

  • New Features

    We added over 100 new features to the product this year alone and we will continue to do so every year

  • Dedicated Account Manager

    With a dedicated contact we go above and beyond to make sure you get the help you require

  • Managed Infrastructure

    We manage the infrastructure with 24/7 monitoring and advance alerting we never miss a beat

  • Security

    Security is at the core of everything we do, with data encrypted in transit, MS AZURE data centres and regular penetration testing

and much more….

Compliance

We live in an age of compliance, with OFCOM and ICO joint task force and the arrival of GDPR in 2018, it has never been more important to partner with a trusted supplier.  We take compliance very seriously, with a dedicated information security officer, 3rd party penetration tests, Microsoft GDPR compliant hosting and stringent internal technical security policies.  You can be sure we take compliance as serious as you do.

HM G-Cloud Supplier

Don’t Just Take our Word

With over 30% of our growth coming from referrals or client expansion our clients are happy to do it for us

We have been a client for over 10 years, we wouldn’t go anywhere else.  Maxcontact are always there for us and they go above and beyond

Utilita
UtilitaDrew - IT Manager

We have tried 2 other solutions before MaxContact and they are miles apart from the competition in both product performance and service that they have offered us

First Contact
First ContactAllan - Dialler Manager

The product is 1000 times better than our previous system, we stuck with the old system assuming they were all the same, we now wish we had of changed much sooner

Zinc
ZincSteve - Campaign Manager

Still Not Convinced?

Then why not contact us and put us to the test