Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

Why MaxContact?

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

Duty of Care Gap report: The cost of poor mental health to your business

How poor mental health of employees is costing UK contact centres almost £1 billion each year, and what you can do about it.

Our new study has revealed that those working in contact centre roles say that work-related poor mental wellbeing is making them less productive, including answering fewer calls and taking more sick days – costing the industry over £990m in lost productivity every year.

Poor mental wellbeing costing the industry over £990m in lost productivity every year.

Download our new study, Duty of Care Gap, to discover:

  • The state of play in the contact centre industry. For example, 95% of workers say that work-related mental wellbeing problems are making them less productive at work, with lost productivity costing the industry £990 million per year.
  • What you can do to begin to improve mental health in your contact centre.
  • What MaxContact is doing to help improve contact centre worker’s physical and mental wellbeing at work.