Welcome to Maxcontact

Home to over 100 million interactions every month.

MaxContact has become one of the fastest growing contact centre specialists in the UK, going from strength to strength. We are so confident we can provide a better overall solution that we offer free trials and currently have a 97% uptake rate against existing solutions.

Hosted in Microsoft's enterprise grade architecture, whether your goals are security, stability, or scalability, you can be sure we have got you covered.

Inbound

With a drag and drop IVR designer, easily create custom routes

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Business Intelligence

Giving you real time data insight, turning complex data into meaningful answers

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Outbound

With our true predictive algorithm, improve agent performance

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Compliance

Whether it is GDPR, OFCOM, PCI, FCA, you can be sure we will meet your requirements

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Features You Will Love

You Want it, We've Got it.

Feature Rich

With our own in house development team, you can be sure your business will have the features it requires now and in the future

Alerts

Never miss important information again, with Customisable alerts receive advanced notifications so you can proactively react

Scripting

Powerful, Customisable scripting with decision tree logic, guiding users through your end to end processes

Targeting

Create custom campaign targets to allow management to drive performance within your business.

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Giving you real time data insight, turning complex data into meaningful answers.

Auditing

Complete visibility of changes made, giving your business ownership for security and compliance.

Permissions

With Granular level permissions, you can give your staff access to what you want them to be able to do and see.

Custom Reports

Build your own custom reports and dashboards with open architecture and report builder.

Connect. Communicate. Convert.

Our software can help you grow from strength to strength. Here are just a few of the amazing results your business can benefit from. Check out some of our amazing features.

Increase In Sales Performance

43%

Customer Satisfaction

98%

Increase In Conversion

29%

Get more than just software

We know it is not all just about the software, it is also about the relationship and understanding your business requirements. MaxContact has a rich set of API’s available so that you can seamlessly integrate our solution into your business. Our Expert UK based support team, is there to help, train and improve your product knowledge.