Cloud contact centres mean a move to remote working does not have to compromise your network security, and may actually keep sensitive data safer than storing it yourself on-site.

MaxContact’s data centres meet a long list of industry standards including:

  • SSAE-16, ISAE 3402, PCI DSS, and ISO 27001, 27017,27018, 22301, 9001 compliant
  • Round-the-clock intrusion detection and annual third-party penetration testing
  • Location-specific hosting and data sovereignty to keep information in one region

These are just a few of our long list of data centre and network security credentials, which give our customers peace of mind when they choose a MaxContact True Hosted contact centre.

And in light of the events of 2020, cybersecurity and protection against third-party attacks are even higher on the agenda.

52% say data is their biggest concern

In a survey carried out by Gartner in mid-April, the majority of legal and compliance leaders ranked cybersecurity and data breaches as the third-party risk that had increased the most due to the outbreak of the COVID-19 pandemic.

Cybersecurity and data breaches were the number one concern for 52% of the 145 individuals surveyed, eclipsing issues like bribery & corruption, privacy, fraud and ethical conduct, each of which secured just 10% of responses.

Vidhya Balasubramanian, managing vice-president in Gartner’s Legal and Compliance practice, said at the time: “Remote working has been hastily adopted by suppliers to keep their business running, so it’s unlikely every organisation or employee is following best practices.”

Time to adopt best practices in remote contact centres

It is now apparent that the pandemic will not end soon, and even if a successful vaccine is found and given to the population, many businesses will continue to take advantage of the benefits of remote working in the post-pandemic era.

That means there is no better time than the present to make sure that your remote contact centre adheres to best practices on issues like network security – something MaxContact offer as standard.

And it’s not just about keeping your cloud contact centre secure. We also keep it available, with a stable platform offering 99.999% uptime and an in-house development team to help you integrate our True Hosted contact centre solution into your organisation.

Helping you to operate a remote contact centre

Whatever you need from your remote contact centre, we aim to deliver it, whether that means data centres that keep your information within a specific geographical jurisdiction, lightning-fast deployment for uninterrupted operations, or massive scalability for rapidly growing organisations.

A MaxContact True Hosted cloud contact centre integrates with your business to ensure you always have the capacity and capabilities you need, without putting your data at risk when you adopt remote working practices.

This year has highlighted the risk of business interruption from unpredictable threats, as well as the importance of flexibility and scalability in a rapidly changing economic landscape.

Remote working in contact centres combats all of these risks – and with MaxContact’s commitment to network security as part of our service to True Hosted customers, you know your data is in safe hands whatever the coming months might bring.