Keyword Tracking
Monitor specific words or phrases across calls to ensure compliance, identify training needs, or spot sales opportunities.
Keyword Tracking
Sentiment Analysis
Detect customer emotion and satisfaction levels in real-time to prioritise follow-ups or trigger escalations.
Sentiment Analysis
Agent Performance Analysis
Track agent and team performance with detailed metrics on talk time, conversion rates, handling times, and quality scores.
Agent Performance Analysis
AI QA Evaluation
Automate quality assurance with AI that scores calls against your framework - using AI Assist.
AI QA Evaluation
Call Transcript & Summarisation
AI-generated transcripts and summaries of every call save hours of manual note-taking and provide searchable records.
Call Transcript & Summarisation
Topic Detection
Automatically identify conversation topics and themes across calls to understand what customers are really saying.
Topic Detection
Objection Handling
AI identifies common customer objections and provides insights to help agents respond more effectively.
Objection Handling