Give agents time to review customer information before the system dials, ideal for sensitive or complex calls requiring preparation.

Intelligent algorithms dial multiple numbers per agent (predictive) or one-to-one (progressive) to optimise contact rates and minimise idle time.

Automatically detect and filter voicemails and answering machines, connecting agents only to live conversations.

Predictive dialling technology ensures compliance with UK abandon rate regulations while maximising agent efficiency.

Assign outbound calls to agents based on performance, product knowledge, or customer segment for better outcomes.

Manage inbound call queues with real-time visibility, priority routing, and overflow handling to minimise wait times.

Schedule and track customer callbacks automatically - never miss a promised follow-up or lose a lead.

Route incoming calls to agents with the right skills, expertise, or language - improving first-contact resolution

Automatically scrub contact lists against TPS, CTPS, and internal DNC lists to ensure compliance before dialling.

Design and manage custom IVR call flows without technical expertise - drag, drop, and configure in minutes.

Unlimited IVRs

Create and edit call scripts with dynamic fields, branching logic, and prompts that guide agents through conversations.

Automatically record all calls for quality assurance, training, compliance, and dispute resolution.

Transfer calls with (warm) or without (cold) speaking to the receiving agent first choose based on urgency and context.

Make and receive calls directly from your computer - no desk phone required. Perfect for remote or hybrid teams.