Dashboards & Wallboards
Dashboards & Wallboards
Dashboards & Wallboards
System Activity
System Activity
System Activity
Recording Playback
Easily search, filter, and playback call recordings with customer context for quality reviews and coaching.
Recording Playback
QA Record
QA Record
QA Record
Call Whisper
Provide agents with key customer information or coaching tips whispered privately before they join a call.
Call Whisper
Call Barging
Supervisors can join live calls to provide support, coaching, or handle escalations without disrupting the customer experience.
Call Barging
Evaluations
Score and review agent performance against custom quality frameworks - track improvement and identify coaching needs.
Evaluations