The Challenge –
The main reasons that Ready Steady Store were looking at moving away from their current provider revolved around looking at ways to improve productivity, quality, accountability and generate more revenue as the current system wasn’t fit for purpose.
“The main difference between our previous system and MaxContact is that MaxContact is extremely stable and does exactly what it says it does.”
Ready Steady Store sourced 3 providers. One was too expensive and the other system Connex One initially seemed similar to MaxContact but when looking at both solutions side by side was nowhere near as well developed as MaxContact.
Ready Steady Store explained that the initial demo of MaxContact was fantastic and they were reassured to know that the salesman was going to be their Account Manager because they had been over promised by software providers previously
The set up of MaxContact was seamless with some customisation required but completed in a timely manner.
Return on our investment was important to Ready Steady Store. Nicola explained we don’t need a dialler manager it isn’t a time stealer it just works. Sales figures have increased quicker than we expected and Ready Steady Store have been able to add another 8 stores without having to recruit any more staff growing from 15 stores to 24 stores since installing MaxContact.
Agents visibility is great as Ready Steady Store know what every agent is doing every minute of every day.
ALTHOUGH OUR AGENTS WERE CONCERNED ABOUT A NEW SYSTEM, THEY NOW DON’T HAVE ANYTHING BAD TO SAY ABOUT IT. THEY LOVE
Ready Steady Store told us that the support team is the most proactive help desk I have ever worked with. Support is brilliant they react so quickly and keep us up to date about any cases that are raised.
The MaxContact knowledge base is brilliant there is so much on there to help when we need it. We can find the information quickly and if we don’t want to raise a ticket we can do it ourselves