The Challenge –
AGO Outsourcing have been using technology since their inception and initially chose to use the Easy Contact Now solution to handle their inbound and outbound calls. At first the solution got the business up and running however, after a few months it became apparent that it wasn’t going to be a long term solution company could grow with in the future. Working in the Outsourcing market is very challenging, meeting client requirements and campaigns are often on a cost per acquisition model, which means maximising productivity of your staff is essential to being successfull.
The Process –
Ago went to market with a list of key requirements that suppliers needed to meet and invited in a range of contact centre solution providers to demonstrate their capabilities. Ago got in contact with MaxContact after receiving a recommendation from a current MaxContact customer who were working for the same Blue Chip Organisation as Ago Outsourcing. Following a demonstration of the MaxContact solution, Ago assessed all of the providers based on functionality, value for money, confidence in delivery and ability to meet their clients requirements. The cloud based MaxContact solution came top in all areas with the added confidence they were already working with one of their clients other outsourced partners.
Stephen Rafferty – COO Ago Outsourcing
We chose MaxContact because it was cloud based, has an excellent reporting suite, is user friendly and has fantastic algorithms resulting in a very responsive dialling capability. Most importantly it’s robust and reliable.
Implementation –
MaxContact were so confident that they could increase the productivity of Ago’s staff compared to Easy Contact Now they offered a 30 day free of charge proof of concept. This proof of concept was live within a week of MaxContact being named as Ago’s preferred supplier. The changeover from Easy Contact Now to MaxContact was seamless with no downtime and all of the sales pipeline transferred over to MaxContact to ensure any future sales opportunities weren’t missed.
Stephen Rafferty – COO Ago Outsourcing
AT AGO OUTSOURCING WE PRIDE OURSELVES ON UTILISING THE LATEST AND BEST TECHNOLOGY ACROSS ALL AREAS OF OUR CONTACT CENTRES ACROSS THE UK. ONE OF THE KEY AREAS FOR US IS OUR DIALLER TECHNOLOGY AND WE ARE PROUD TO SAY WE WORK WITH MAXCONTACT WHO PROVIDE WITHOUT DOUBT THE BEST DIALLER SYSTEM ON THE MARKET
The Results –
During the proof of concept stage Ago were that impressed with the MaxContact solution that the number of users doubled within 2 weeks of go live. This growth has continued over the last 18 months with a second site opening and the number of users on MaxContact has increased tenfold since the proof of concept.
100% Uptime since install
131% Productivity increase compared to easy contact now
100+ new features added since install
Stephen Rafferty – COO Ago Outsourcing
MaxContact will be a key partner for us for the long term. If you are seeking a new dialler solution, this is without doubt the answer for you.
