All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
Ready to evolve your communications?
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
Increase staff happiness and productivity
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
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MaxContact provide customer engagement software that goes above and beyond to build smarter customer experiences. As a growing B2B brand – backed by private equity firm FPE Capital – we’re on an exciting journey. After over a decade in the industry working with software solutions that didn’t tick all the boxes for our clients, we decided to build our own from the ground up, and we’re not showing any signs of slowing down as our platform continues to grow and evolve.
We want a candidate who is seeking a career, not just a job. We value developing and promoting staff from within. Our CEO and most of our senior leadership team all started their careers in tech support and we know that this role gives us an invaluable understanding of what is important for our customers, and it gave us many of the skills and opportunities to progress to where we are today. We want candidates with the ambition to grow and learn, who are excited to take on new roles and opportunities within our growing organisation.
We’re looking for candidates who have experience working in either a technical support role, customer services role, or have experience working in a contact centre. They should have exceptional problem solving skills (that’s the biggest part of the role!), and be able to communicate effectively to customers, suppliers and internal stakeholders.
Our Support team work together in the office on Wednesdays and Thursdays (and also the last Friday of the month when we enjoy our monthly social event). The role is contractually office based, however we promote working from home outside of the days above. With this in mind our candidates should be located in commuting distance to the office in Manchester. Any key office equipment will be provided, but we would expect you to have a suitable home working environment, or alternatively you are welcome to work from the office full time if you prefer.
Thank you for your interest!
We look forward to hearing from you and will be excited to welcome the newest member of the MaxContact Team.
Due to high interest in the position, we may not be able to reply to all candidates and if you have not heard back within 14 days we regret that you were not successful in this application. We wish you the very best of luck in your job search. Please note, that new employees will be required to undergo a background check during the first few months of employment.
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