All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
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Us, our team and how we do things differently
MaxContact provide customer engagement software that goes above and beyond to build smarter customer experiences. As a growing B2B brand – backed by private equity firm FPE Capital – we’re on an exciting journey. We’re looking for someone to come and join our support team helping us to deliver exceptional customer service to our customers. As a First Line Support Technician you will help with troubleshooting and ticket management. The ideal candidate will communicate clearly and effectively with the team as well as with our customers when supporting them through their queries/issues. They will be a natural problem solver with a determination to provide a resolution to customer and business challenges. They should be able to work collaboratively within a team to proactively identify and resolve issues, whilst also having confidence in being able to work productively by themselves without supervision.
MaxContact offers a friendly, welcoming working environment, ensuring everyone gets the right training and has time to develop themselves through their career with us. We have a drive to develop from within, and there are numerous opportunities for progression within the organisation.
The MaxContact team are currently operating on a hybrid mix of working from home, as well as having regular days in the office to work collaboratively as a team. Any key equipment will be provided, but we would need you to have a suitable home working environment, or you are welcome to work from the office full time.
We look forward to hearing from you and will be excited to welcome the newest member of the MaxContact Team.
Due to high interest in the position, we may not be able to reply to all candidates and if you have not heard back within 7 days we regret that you were not successful in this application. We wish you the very best of luck in your job search.
Please note, that new employees will be required to undergo a background check during the first few months of employment.
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