Founded in 2014, MaxContact was formed by a group of industry professionals looking to provide a better service and solution to meet changing market demands.  

An MBO (Management Buy-Out) was completed in October 2020, backed by FPE Capital, bringing the energy, focus, and drive to the forefront of the plans for the business.  

MaxContact is an engagement platform used by businesses to improve the lives of the employees and the clients that use the solution.  

As one of the fastest-growing UK-based contact centre solutions on the market, offering a converged omnichannel platform with a service-first approach, we have big plans to grow in the coming years. 

Market Opportunity

A vast of amount of businesses require the need to engage with clients, from customer services and support to sales and more.   

The market has shifted to Omnichannel, self-service, automation, and engagement with both the users of the system and customers contacting organisations. So there is a tremendous opportunity to grow in the UK and further future opportunities internationally. 

The contact centre market space in the UK is worth over £1bn in-licenses alone, with an estimation of over £2bn with additional consumption-based services.  

We want to become a leading solution in this space! 

The Team

With 60+ staff, this is a time of growth for the company, especially in the technology teams.   

The company is driven, and we want to become the challenger in a robust and mature marketplace, and to do that, we need to be agile and innovative.   

As a small growing company, you will be part of the team, everyone has a voice, and we make this work together.  We regularly provide feedback and brainstorming sessions, and we don’t enforce hierarchy; it is “us”, not “them”, and there is no red tape, agility is king. 

We trust our staff to do their job, and we had flexi-time and homeworking before the pandemic came.  

The Role

The role is to bring your expertise in to build a high achieving team that can deliver quality software following best practices and coding standards. You will work closely with members of the team in a hands-on role which require a strong understanding of different programming languages as well as a customer focused mindset. You will work closely with the Product Owners and Stakeholders in a collaborative agile environment and be a key part of driving the company forward. 

Our ideal candidate will have a proven track record in building SaaS products and be able to fit smoothly into our company culture. You will be expected to learn the various aspects of our Contact Center as a Service Eco-System including the different types users who will interact with our product on a daily basis. 

Personal skills as well as technology skills are just as meaningful at MaxContact. The way we work together and a strong team culture is important to a positive working environment which delivers for our customers. You will be responsible for managing User Stories, Bug Fixes and technical research spikes through the sprint using an agile methodology, and owning your implementation through into production. 

At MaxContact we are continually improving our technology culture and you will be expected to lead solution discussions, participate in code reviews, solve problems with a test-first approach and write clean, readable, and testable code. 

Key Responsibilities

• Lead & Mentor a Scrum team 
• Develop new and exciting features for the MaxContact customer base 
• Resolve issues and maintain a high standard of quality 
• Collaborate with other team members through an agile Software Delivery Life Cycle 
• Work with the QA engineers on your team to ensure implementations are tested effectively 

• Write unit tests to ensure code quality 
• Set a high personal standard which contributes to the team’s high standard 
• Continuously improve your technical skills through self-learning and challenge others to develop 

Skills & Experience Required

• Experience managing and leading other team members 
• Strong knowledge of software and application design and architecture 
• Several years commercial experience in the C#, .Net & JavaScript 
• Good knowledge of JavaScript frameworks, such as VueJS or React 
• Enjoy working as part of a team and collaborating with others 
• Excellent communication skills both written and verbal 
• Experience in seeing projects through to deployment 
• Experience with Azure DevOps for ticket management and CI/CD 
• Enjoy troubleshooting and problem solving 
• Experience in the contact centre industry is advantageous 
• Experience working in an Agile, DevOps environment is advantageous

What do you get from us?

• Holidays – 25 days of holiday (plus bank holidays) increasing up to 30 days  
• Holiday Buy/Sell scheme 
• Cycle to work scheme  
• Pension  
• Quarterly team socials and mixed team events  
• Coffee/ Tea, fruit and other basic foods provided  
• Salary sacrifice matched to pension (NI contribution)  
• Employee perk scheme 
• Free parking at the office 
• Employee referral scheme 
• Life insurance x4 salary (after 6 months) 
• A continual “shopping list” of benefits to be added as the success of the company continues