How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
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Outbound Skill-Based Routing for Contact Centres
Feel confident in your campaign close rate by effortlessly matching customers with their ideal agent using outbound skill-based routing.
Is Outbound Skill-Based Routing
Right For My Business?
Do you find yourself in one (or more) of these situations in your contact centre:
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- You spend hours setting up complicated campaigns to segment your call lists for your agents.
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- Your close rates are decreasing due to new team members struggling to handle VIP customers.
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- You spend a lot of time moving leads from one list to another, and your information becomes outdated quickly.
With outbound skill-based routing, your campaigns are set up for success.
Agents’ skills match lead requirements, meaning you win more customers and have stronger, longer-lasting relationships.
Feature Perfect
Improve success rates for your calls
Outbound skill-based routing works across progressive, predictive and preview campaigns
Keep your data fresh and reduce admin and errors
Lead ‘skills’ are updated dynamically based on live information. Simply configure your result codes to work with skill-based routing
Streamline agents activity
Tagging your agents and customers with skills reduces the need for multiple campaigns, streamlining the agent’s day-to-day and reporting all in one place
Improve customer service
Rating your agents with a proficiency level for each skill means there are multiple options for agents with the same skill, routing the customer to the agent with the highest proficiency where possible and routing to an alternative option when needed to avoid dropping a call
Track and analyse performance
Our in-depth reports allow you to track the performance of your team and campaigns
See Outbound-Skill Based Routing In Action
See how outbound skill-based routing can transform your business today.
Since using MaxContact, we’ve increased the contact we have with our customers, which has been massive. When you’re sourcing leads, you want to make sure your contact ratio is as high as possible, so that’s been a huge positive for us.
Mark Thomas, CEO, Compare My Insurance
Customer Contact Strategies for Successful Campaigns
Adopt the right contact strategy for every single customer through the power of AI, automation, and a tonne of powerful contact centre features. Find out how MaxContact can improve your outbound communications.
Download Outbound customer engagement brochure
To find out more about MaxContact’s outbound customer engagement platform. Fill in your details below and we’ll email you a copy right away.
