Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

Dial. Speak. Disposition. Repeat.

Our Contact Hub means your team deal with your customer, not your dialler.

Designed with agents for agents

 

 

Being a contact centre agent can be stressful – from dealing with challenging situations, vulnerable contacts, complex queries, and being frustrated by technology only makes it worse.  

Your advisors love serving your customers – they want to do a great job and hit their targets!  

 

Remove distractions so your agents can focus on what matters.

Our Contact Hub is intuitive and functional for more speed and improved accuracy. 

Contact Hub Features

Contact Hub – WEBINAR

Discover how MaxContact is revolutionising the agent experience to boost productivity and customer satisfaction.

Giving You Results to Shout About

500%

Increase in productivity utilising the MaxContact dialler

25%

Reduction in handling time to increase agent efficiency

67%

Reduction in time spent onboarding new campaigns for BPOs

See Contact Hub in Action

Book a demo to see how Contact Hub can improve your customer experience and business operations.

Is Contact Hub included in my monthly license fee?
Yes – there’s no additional charge for your agents to use Contact Hub, everything is included in your current license fee.

Will my agents need training?
Our user interface follows the latest design principles, it’s intuitive and easy to use. It’s tested and used by our sales and support team at MaxContact, they were able to onboard with no training! However, we know you may want some support, so we’ll train the trainer as a part of the onboarding process and you’re whole team will have access to our helpdesk articles and OnDemand training videos.

What happens if I need more support?
As always, we have lots of Helpdesk articles to support your onboarding, or just give our support team a call, and we’ll be happy to help.