All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
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A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
Increase staff happiness and productivity
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
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✓ Supercharge sales and debt collection rates
✓ Easily prioritise data for better campaign performance
✓ Integrate with existing systems
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To find out more about MaxContact’s outbound customer engagement platform. Fill in your details below and we’ll email you a copy right away.
We understand that every customer interaction is different, and a ‘one-size-fits-all’ approach doesn’t always work for contact centre teams. Our outbound engagement platform helps tailor your approach, and adopt the right contact strategy for every single customer through the power of AI, automation, and a tonne of powerful features.
Manage inbound and outbound calls and contacts simultaneously with in one easy-to-use, centralised platform. Utilise features such as automated compliant outbound dialling, Answer Machine Detection and data prioritisation to streamline your workflows: freeing up your team’s time to focus on quality outbound customer engagements.
Customise campaigns to suit your business needs, set thresholds to react to the rise and fall of inbound call volumes to maximise productivity, and gain access to analytics and call metrics to help guide your contact centre strategy.
Learn more about MaxContact’s Outbound Engagement Software by downloading the brochure below:
To find out more about MaxContact’s outbound customer engagement platform. Fill in your details below and we’ll email you a copy right away.
We’ve made balancing productivity and compliance easy. MaxContact takes care of compliance, and gives you the tools you need to hit zero dropped calls and maximise ROI.
Have more conversations that matter. Our smart predictive dialling algorithm with Answer Machine Detection (AMD) analyses calls to detect voicemails before connecting your team, so there’s less wasted time and more conversations – every day.
Advanced data segmentation ensures your team focus on the contacts you want, by automatically prioritising contact data based on the campaign criteria you set.
Easily analyse trends and opportunities in your data to ensure your contact strategy is effectively informed.
Use data-driven insights to drive better results with reporting across business and campaign performance, agent productivity and wellness and customer journey.
Empower your teams to enable them to give the highest level of service possible.
Our all-in-one platform provides customer service agents a central hub where they can track performance, view personalised scripts and manage inbound and outbound calls all within one platform.
Download our features brochure
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Request a demo with one of our contact centre experts today.
With MaxContact, we will show you how you can:
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
or
To find out more about MaxContact’s outbound customer engagement platform. Fill in your details below and we’ll email you a copy right away.
Save time and money by consolidating systems
Reduce the time your teams spend juggling systems and searching for customer information. This allows the team to focus on quality conversations and outcomes, improving customer satisfaction rates and resource allocation.
Bring synergy across platforms with integrations
MaxContact integrates seamlessly with the world’s most popular business applications. Whether it’s payments, CRM or accounting, MaxContact can ensure all of your systems are working together. And if that’s not enough, our in-house team can develop new integrations just for you.
Learn more about integrations >
Data-driven insights and reporting
Spot patterns (whether positive or negative!) faster with full end-to-end reporting. With a customer engagement platform, your contact centre teams can get real-time and historical insights for all your communication channels, presented as easily digestible visualisations.
Increase contact and conversion rates through AI and automation
Our outbound customer engagement platform really is a must-have tool for your Debt Collection or Sales teams. Filled with simple and effective tools to help take the manual work out of your contact centre teams, our platform’s intuitive features help you contact the right people, at the right time, through the channel they interact with most.
Take secure payments
Provide peace of mind to your customers with a secure payment service. With our software you can take secure PCI-compliant user-assisted payments, send online payments, send online payment links and create payment IVRs so your customers can make payments at any time, day or night.
A no-nonsense team you can trust, with over 200 years of contact centre experience combined, our teams know their stuff. With free custom training available and a 100% UK-based support team, we’re always on hand when you need us.
Get a reliable platform, built for you and your needs, without costing the earth. Plug into pre-built integrations or take advantage of affordable custom developments. Over 97% of our customers think our software provides them value for money.
Your teams don’t need PHDs to use MaxContact. They’ll be up and running with hundreds of features in hours – not months. 96% of our customers think our platform is easy to use, leaving your teams to get on with what they do best, without any hassle.
MaxContact is ISO 27001, 9001 and Cyber Essentials Plus certified so customer data is kept safe and compliant. Our dropless algorithm helps to ensure you stay compliant, providing you greater freedom to serve your customers effectively without the burden of regulatory compliance.
Our SaaS application is housed in Microsoft Azure for the highest security and compliance credentials, allowing you to automate your activities and reports with complete confidence.
Types of outbound dialler
Outbound diallers can be categorised into three types; progressive, preview and predictive.
Predictive dialling
Predictive dialling is a hugely efficient dialling method that places calls based on the software’s predictions of agent availability; dialling multiple numbers simultaneously, so that when agents finish one call they can be instantly connected to the next.
Progressive dialling
A progressive dialler is an outbound dialling method that places the next contact in your data set ready for when the next team member is available. Progressive diallers are one of the most popular dialling methods and are designed to both increase agent efficiency and reduce the chance of dropping outbound calls.
Preview dialling
A preview dialler is an outbound dialling method enabling staff to preview customer profiles before the call is placed. Information about contacts can be displayed before the call is made, allowing your teams to review historical interactions and plan calls for the optimum call time.
Unlike inbound customer engagement which sees contact centres responsible for handling inbound calls and correspondence, outbound customer engagement gives you the tools and channels to proactively reach contacts.
Whether it’s through SMS and WhatsApp, Facebook Messenger, over-the-phone or email, outbound contact centre software enables you to reach your customers – the way they prefer to be contacted.
To find out more about MaxContact’s outbound customer engagement platform. Fill in your details below and we’ll email you a copy right away.
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Automated Dialling
