All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
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A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
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Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
Increase staff happiness and productivity
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
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Seamlessly improve customer engagement with MaxContact’s outbound dialler and omnichannel features.
We understand that for contact centres and customer service teams, a ‘one-size-fits-all’ approach doesn’t always work. Our outbound engagement software helps you tailor your approach, and adopt the right strategy for every single customer.
With the help of automated, compliant outbound dialling, Answer Machine Detection and contact data prioritisation – your teams waste less time and focus more on quality outbound customer engagements.
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Our software allows teams to manage inbound and outbound calls and contact simultaneously, with omnichannel and voice converged into our one platform.
You can configure your campaigns and thresholds to react to the rise and fall of inbound call volumes, maximising productivity while ensuring every customer has enough time with your team, regardless of the conversation.
Set voice campaigns and teams up the way you want, whether that’s predictive, progressive or preview dialling – or a combination of all three.
Benefit from one of the fastest, most compliant predictive dialling solutions on the market today.
Download our outbound customer engagement brochure to find out more.
To find out more about MaxContact’s outbound customer engagement platform. Fill in your details below and we’ll email you a copy right away.
Easily analyse trends and opportunities in your data to ensure your contact strategy is effectively informed.
Use data-driven insights to drive better results with reporting across business and campaign performance, agent productivity and wellness and customer journey.
Empower your teams to enable them to give the highest level of service possible.
Our all-in-one platform provides customer service agents a central hub where they can track performance, view personalised scripts and manage inbound and outbound calls all within one platform.
Filled with powerful features such as automatic data prioritisation and answer machine detection, to help you spend less time juggling compliancy and systems, and more time having meaningful conversations.
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Types of outbound dialler
Outbound diallers can be categorised into three types; progressive, preview and predictive.
Predictive dialling
Predictive dialling is a hugely efficient dialling method that places calls based on the software’s predictions of agent availability; dialling multiple numbers simultaneously, so that when agents finish one call they can be instantly connected to the next.
Progressive dialling
A progressive dialler is an outbound dialling method that places the next contact in your data set ready for when the next team member is available. Progressive diallers are one of the most popular dialling methods and are designed to both increase agent efficiency and reduce the chance of dropping outbound calls.
Preview dialling
A preview dialler is an outbound dialling method enabling staff to preview customer profiles before the call is placed. Information about contacts can be displayed before the call is made, allowing your teams to review historical interactions and plan calls for the optimum call time.
Unlike inbound customer engagement which sees contact centres responsible for handling inbound calls and correspondence, outbound customer engagement gives you the tools and channels to proactively reach contacts.
Whether it’s through SMS and WhatsApp, Facebook Messenger, over-the-phone or email, outbound contact centre software enables you to reach your customers – the way they prefer to be contacted.
To find out more about MaxContact’s outbound customer engagement platform. Fill in your details below and we’ll email you a copy right away.
100% UK-based support team and a team of in-house developers. With a 97% customer satisfaction rating you’ll be supported every step of the way.
We don’t do one size fits all, which is why we work with you to design a solution that fits you and your business needs.
Whether it’s licensing, pricing or set-up, we’ll make it easy for you to get started as quickly as possible.
MaxContact is ISO 27001, 9001 and Cyber Essential Plus certified so you can be sure we keep yours and your customers’ data safe and compliant. Our SaaS application is housed in Microsoft Azure offering the highest security and compliance credentials.
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Automated Dialling
