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Reach more people and Improve efficiency of outbound communication teams

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Featured

Bespoke outbound customer engagement software for your contact centre and customer service teams

Seamlessly improve customer engagement with MaxContact’s outbound dialler and omnichannel features.

We understand that for contact centres and customer service teams, a ‘one-size-fits-all’ approach doesn’t always work. Our outbound engagement software helps you tailor your approach, and adopt the right strategy for every single customer.

With the help of automated, compliant outbound dialling, Answer Machine Detection and contact data prioritisation – your teams waste less time and focus more on quality outbound customer engagements.

Make outbound contact management more efficient with our engagement platform

Our software allows teams to manage inbound and outbound calls and contact simultaneously, with omnichannel and voice converged into our one platform.

You can configure your campaigns and thresholds to react to the rise and fall of inbound call volumes, maximising productivity while ensuring every customer has enough time with your team, regardless of the conversation.

Set voice campaigns and teams up the way you want, whether that’s predictive, progressive or preview dialling – or a combination of all three. 

Benefit from one of the fastest, most compliant predictive dialling solutions on the market today.

Download our outbound customer engagement brochure to find out more.

Combine Inbound and outbound engagement with ease

Outbound customer engagement software features

Book a demo

Request a demo with one of our contact centre experts today.

You will be shown how with MaxContact you can:

  • – Set up new campaigns and teams in minutes
  • – Prioritise the contact data you want to the most at the right time
  • – Dial your contacts with our different dialling options 
  • – Create and edit complex, branching logic scripts
  • – Automate post-interaction actions based on call outcomes
  • – Use Bulk SMS, one to one SMS, email and WhatsApp
  • – Balance outbound dialling with Inbound contact

Types of outbound dialler

Outbound diallers can be categorised into three types; progressive, preview and predictive.

Predictive dialling

Predictive dialling is a hugely efficient dialling method that places calls based on the software’s predictions of agent availability; dialling multiple numbers simultaneously, so that when agents finish one call they can be instantly connected to the next.

Progressive dialling

A progressive dialler is an outbound dialling method that places the next contact in your data set ready for when the next team member is available. Progressive diallers are one of the most popular dialling methods and are designed to both increase agent efficiency and reduce the chance of dropping outbound calls.

Preview dialling

A preview dialler is an outbound dialling method enabling staff to preview customer profiles before the call is placed. Information about contacts can be displayed before the call is made, allowing your teams to review historical interactions and plan calls for the optimum call time.

What is outbound customer engagement?

Unlike inbound customer engagement which sees contact centres responsible for handling inbound calls and correspondence, outbound customer engagement gives you the tools and channels to proactively reach contacts.

Whether it’s through SMS and WhatsApp, Facebook Messenger, over-the-phone or email, outbound contact centre software enables you to reach your customers – the way they prefer to be contacted. 

Why work with us?

reduction in calls needing numbers involved

reduction in handling time

reduction in repeat contacts

Support

100% UK-based support team and a team of in-house developers. With a 97% customer satisfaction rating you’ll be supported every step of the way.

Built bespoke for you

We don’t do one size fits all, which is why we work with you to design a solution that fits you and your business needs.

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy for you to get started as quickly as possible.

Compliant & Secure

​​MaxContact is ISO 27001, 9001 and Cyber Essential Plus certified so you can be sure we keep yours and your customers’ data safe and compliant. Our SaaS application is housed in Microsoft Azure offering the highest security and compliance credentials.

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