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Powerful benefits of AI-led speech analytics
25%
reduction in complaints1
18%
improvement in customer satisfaction2
10%
increase in sales3
1 Source: Avoira. 2 Source: McKinsey. 3 Source: Avoira.
Quality assurance on all your calls
Speech analytics prefilters nearly 70% of all critical and problematic conversations that require further attention. Save time, resources and money and boost customer satisfaction.
Powerful, actionable insights
What are your customers really saying about competitors, common challenges or your products? Find out with powerful search, tagging and call categorisation tools.
Drive improved performance
Review conversations in detail, measuring productive (speech) and non-productive (silence, music) time. Gauge customer sentiment both from what they say, and how they say it. Get a clearer understanding of customer issues and take action to drive better customer experiences.
Speech analytics FAQs
Book your free demo today.
Book a demo
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Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
Supported
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
Discover how speech analytics can work for your business.
Download our Speech Analytics brochure
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Ready for a customised demo for you and your organisation? Get in touch.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.