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Re-energise your CX strategy
The tools to deliver the best experience
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Get to know your customers better with powerful speech analytics. With MaxContact, you can make business decisions to improve CX and productivity backed with data insights for actionable results.
reduction in complaints1
improvement in customer satisfaction2
increase in sales3
1 Source: Avoira. 2 Source: McKinsey. 3 Source: Avoira.
Speech analytics from MaxContact
Quality assurance on all your calls
Speech analytics prefilters nearly 70% of all critical and problematic conversations that require further attention. Save time, resources and money and boost customer satisfaction.
Powerful, actionable insights
What are your customers really saying about competitors, common challenges or your products? Find out with powerful search, tagging and call categorisation tools.
Drive improved performance
Review conversations in detail, measuring productive (speech) and non-productive (silence, music) time. Gauge customer sentiment both from what they say, and how they say it. Get a clearer understanding of customer issues and take action to drive better customer experiences.
How can MaxContact’s speech analytics help you?
The ROI of speech analytics
Discover how speech analytics might work for your business.
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Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
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