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Get to know your customers better with powerful speech analytics. With MaxContact, you can make business decisions to improve CX and productivity backed with data insights for actionable results.
reduction in complaints1
improvement in customer satisfaction2
increase in sales3
1 Source: Avoira. 2 Source: McKinsey. 3 Source: Avoira.
Speech analytics from MaxContact
How can MaxContact’s speech analytics help you?
Automatic, AI-led speech analysis frees up contact centre leaders for more productive tasks, while driving better call quality and compliance.
Automate labour-intensive call listening, freeing up time and reducing costs.
Use speech analytics to automatically highlight potentially vulnerable customers based on the language and words they use.
The ROI of speech analytics
Discover how speech analytics might work for your business.
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