Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Ready to evolve your communications?

Book demo

Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

Our products > Features > Speech Analytics

Don’t wait for customers to tell you how they really feel

Get to know your customers better with powerful speech analytics. With MaxContact, you can make business decisions to improve CX and productivity backed with data insights for actionable results.

Speech analytics

reduction in complaints1

improvement in customer satisfaction2

increase in sales3

1 Source: Avoira. 2 Source: McKinsey. 3 Source: Avoira.

Speech analytics from MaxContact

Quality assurance on all your calls

Speech analytics prefilters nearly 70% of all critical and problematic conversations that require further attention. Save time, resources and money and boost customer satisfaction.

Powerful, actionable insights

What are your customers really saying about competitors, common challenges or your products? Find out with powerful search, tagging and call categorisation tools.

Drive improved performance

Review conversations in detail, measuring productive (speech) and non-productive (silence, music) time. Gauge customer sentiment both from what they say, and how they say it. Get a clearer understanding of customer issues and take action to drive better customer experiences.

How can MaxContact’s speech analytics help you?

The ROI of speech analytics

  • Team retention
    Your teams can monitor their strengths and weaknesses and learn what exceptional customer interaction looks like. Shorter learning cycles and more satisfied agents mean a better customer experience.
  • Personalised development
    Create personalised development strategies for your team, leading to faster performance improvements and increased satisfaction.
  • Increased compliance
    Speech analytics can alert you to compliance issues in calls, leading to improved compliance performance.
  • Greater sales efficiency
    Learn from the best. Speech analytics helps you identify the language, tone and call structure that drive the most sales and upsells.
  • Reduced customer churn
    Track and report customer emotion so you can identify unhappy customers before they walk away.
  • Improved user productivity
    Track user performance (silent time, time on hold and more), to pinpoint areas for extra training.

Download MaxContact's speech analytics brochure

Discover how speech analytics might work for your business.

Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.

Supported

100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

See MaxContact in action

Ready for a customised demo for you and your organisation? Get in touch.

Request a demo