Request a Call
Would you like a quick call to discover if MaxContact can benefit your business or do you have a question for our contact centre experts?
Simply fill in your details below and our team will be in touch for a quick call.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
Understand the ‘why’.
Make better business decisions and understand the ‘why’ behind 100% of your contact centre conversations.
Spokn AI speech analytics is simple to set up, easy to understand and provides sophisticated insights at the click of a button.
Decisions are being made with only part of the picture, leading to poor outcomes, compliance risks and money being left on the table.
Speech Analytics provides better insight across your contact centre, building more robust QA processes and allowing you to coach your team to improve the customer experience.
With 100% call coverage, understand the ‘why’ behind every contact centre conversation. Using AI technology, our Speech Analytics shows topic and sentiment analysis, trends, and more so your business can make data-informed decisions.
Complete QA & Compliance
AI-led speech analysis frees up contact centre leaders for more productive tasks, while driving better call quality and compliance.
Reduce Costs Without Comprimising
Automate labour-intensive call listening with our fully integrated speech analytics software to free up agents’ time and reduce costs.
Identify Vulnerable Customers
Use speech analytics to automatically highlight potentially vulnerable customers based on the language and words they use.
Our dashboard displays high-level data for critical decision-making. It’s simple yet sophisticated, allowing you to dive deeper into the detail and compare against past performance. Plus, download at the click of a button to share your insights.
Understand ‘Call Temperature’.
See customer and agent sentiment, providing insights on what your customers feel throughout their experience.
AI Topic Analytics.
Understand the key topics driving traffic in your contact centre. Allowing you to identify trends and adapt to customers’ changing needs.
Call Transcription.
All transcribed calls are displayed within an intuitive playback page for more robust QA processes. Easily focus on what matters by reading quick summaries of calls, searching for key words and phrases or exporting transcripts.
Discover how our AI-powered Speech Analytics + Success Intelligence will transform your contact centre operations, boost sales performance, and drive sustainable growth.
Our product experts will walk you through the roadmap, showcasing how Success Intelligence is set to shake-up Contact Centre operations.
See trends emerging as they happen; so you can react quickly and be on the pulse of your customers’ needs, driving efficiencies and revenue.
Advanced Filtering.
Filter to see comparative periods, year-on-year trends and how your business is progressing.
Robust Quality Control.
Easily understand which calls deserve your attention by quickly reading the call summarisation with high-level sentiment analysis.
Improve Agent Performance.
With logs of all calls and comparisons against other agents, use data to inform your training plans.
Discover how speech analytics can work for your business.
Download our Speech Analytics brochure
To find out how you can use speech analytics in your business. Fill in your details below and we’ll email you a copy of our brochure right away.
Speech Analytics FAQs
Simple to get started
Whether it’s licensing, pricing or set-up, we make it easy.
Seamlessly Connected
Integrated with our existing contact centre platform for easy onboarding, better adoption and simplified reporting.
Unlimited Data Storage
As part of our promise to you, storage will always be included in your monthly cost with no hidden fees.
Ready for a customised demo for you and your organisation? Get in touch.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.