How MaxContact can help you get ahead in your sector

- BPO Industries

- Communications

- Financial Services

- Utilities

- Retail

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

Why MaxContact?

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.


How MaxContact can help you get ahead in your sector

- Blog & Insights

- Brochures & Research

- Webinars & Events

- Customer Stories

Free Audit

Our free performance audit can help you unlock the full potential of your contact centre.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

AI-Powered Chatbot for Contact Centres

Transform your customer support with MaxContact’s AI-Powered Chatbot, designed to meet the growing demand for instant answers.

Drive Contact Centre Efficiencies

We know contact centres are battling budget constraints and staffing challenges; our chatbot stands ready to respond instantly to your customers’ queries, available 24/7 across various channels, including Voice, SMS, Web Chat, WhatsApp, Facebook Messenger, Email, and more.

The AI chatbot empowers your contact centre agents to focus on building meaningful relationships and tackling more complex customer questions by deflecting calls and handling repetitive, task-based queries. This boosts efficiency and ensures a better experience for your customers.

Instantly Resolve Customer Queries

With our AI-powered chatbot, you can provide exceptional customer support, no matter the time of day or how they choose to get in touch, ensuring you stay ahead of the competition in today’s fast-paced digital world.

The chatbot understands your customer’s intent by utilising sophisticated language models and speech recognition, delivering a human-like approach. It constantly learns from data and seamlessly integrates with your systems to provide quick and accurate responses.

Integrate Seamlessly Between Chatbot and Agent

No matter where your customer is in their journey – our AI chatbot for customer support can recall all past interactions and use the data to provide a real-time response. Whether checking their order history, delivery date or outstanding payment details, it integrates with your systems to respond accurately to their question and quickly resolve their query.

When the chatbot cannot resolve the issue, it will transition the chat to an agent providing a full transcription of the conversation to avoid repetition and ensure a seamless customer experience.


Review and Analyse

The intuitive user interface allows you to simply set up successful call flows, and dashboard reporting provides visibility on what you can optimise for continued success. You can train your bot by adding new intents and utterances, meaning that with more data, your bot has the ability to handle increasingly complex queries.

The AI Butterfly Effect: Its Impact on CX and EX

Catch up on our webinar, where we explore the impact of AI on customer and employee experience and discuss how embracing this fast-moving technology can create a profound butterfly effect, sending positive ripples throughout your entire organisation.