How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Read our story so far and how we do things differently.
How MaxContact can help you get ahead in your sector
Our free performance audit can help you unlock the full potential of your contact centre.
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Deliver seamless customer experiences across voice, chat, email, and social media with our cloud-based Omnichannel contact center software.
Provide a better customer experience
Increase agent efficiency and ease of work
Save time and say goodbye to juggling systems
Integrate with your CRM and Debt Collection software
Boost contact and conversion rates with AI and automation
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
Customers want flexibility, simplicity and consistency – regardless of their preferred channel. Integrate phone, email, webchat, and social media for a more convenient and efficient experience.
Better track and manage customer interactions as all communications are recorded and accessible in one central location; saving you and your team’s time juggling systems.
Integrate with your CRM, payment provider or industry-specific software for a joined-up organisational view of your customers, and how they’re interacting with your teams.
Gain valuable insights into customer behaviour, preferences, and pain points, helping you make more informed business decisions, increase customer satisfaction, retention and revenue.
35%
Increase in customer satisfaction
96%
Say MaxContact is easy to use
43%
Average increase in sales revenue
Re-energise your customer experience strategy
Integrate all communication channels, allowing customers to switch between channels without having to repeat information or start a new conversation. This provides a more convenient and efficient experience for customers, as they can choose the channel that best suits their needs.
Watch your debt collection teams soar
Speak to clients more often. Offer self-serve. Send reminders by SMS, WhatsApp or email with payment links. With omnichannel customer engagement, you can tailor your approach for better results. Give your customers choice and watch collection rates sky rocket.
Power up your customer service teams
Deliver personalised messaging and interactions to customers with automated live scripts, talk-tracks, and quick-fire canned responses. Improve your contact centres’ customer engagement whilst maintaining a personal approach to customer service.
When customers can get in touch in the way they want, better conversations happen. Omnichannel offers the same excellent experience no matter the channel. Learn how omnichannel customer engagement can help your teams to work more effectively, streamline workloads and achieve goals.
Download Omnichannel customer engagement brochure
To find out more about MaxContact’s omnichannel customer engagement platform. Fill in your details below and we’ll email you a copy right away.
Being able to offer a complete converged solution and not having to have multiple systems is a huge benefit, we can see the client’s journey no matter what interaction channel they come in on, helping us to offer our client’s customers a better customer experience.
Adam Robinson, IT Director
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Book a demo
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