All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
Ready to evolve your communications?
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
Increase staff happiness and productivity
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
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✓ Provide a better customer experience
✓ Save time and say goodbye to juggling systems
✓ Integrate with existing systems
Book a demo
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or
Download Omnichannel customer engagement brochure
To find out more about MaxContact’s omnichannel customer engagement platform. Fill in your details below and we’ll email you a copy right away.
Customer Benefits
Customers want flexibility, simplicity and consistency – regardless of the channel they prefer to use. Integrate phone, email, webchat, and social media, allowing customers to switch between channels without having to repeat information or start a new conversation: providing a more convenient and efficient experience for customers, as they can choose the channel that best suits their needs.
Business Benefits
Our omnichannel contact centre software enables businesses to better track and manage customer interactions, as all communications are recorded and accessible in one central location; saving you and your teams time juggling systems. Gain valuable insights into customer behaviour, preferences, and pain points, helping you make more informed business decisions, increase customer satisfaction, retention and revenue.
Learn more about the benefits of our omnichannel engagement software, as well as detailed feature overviews by downloading our brochure below:
Download Omnichannel customer engagement brochure
To find out more about MaxContact’s omnichannel customer engagement platform. Fill in your details below and we’ll email you a copy right away.
Manage your outbound calls to boost productivity, increase contact rates and customer engagement.
Speak to the right people, at the right time, with less effort using our advanced automated dialling and Answer Machine Detection feature – included as standard with MaxContact.
Manage your inbound communications to save time and improve customer satisfaction.
Intelligently route inbound calls and communications to the right person, the first time around.
Save you and your teams time, by creating self-serve IVR journeys that work for your customers.
Keeping track of your customers’ interactions is key. Our omnichannel platform offers seamless communication across all major customer communication channels.
Download Omnichannel customer engagement brochure
To find out more about MaxContact’s omnichannel customer engagement tools. Fill in your details below and we’ll email you a copy right away.
Request a demo with one of our contact centre experts today.
With MaxContact, we can show you how you can:
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
or
Download Omnichannel customer engagement brochure
To find out more about MaxContact’s omnichannel customer engagement platform. Fill in your details below and we’ll email you a copy right away.
Save time and money by consolidating systems
Reduce the time your teams spend juggling systems and searching for customer information. This allows the team to focus on quality conversations and outcomes, improving customer satisfaction rates and resource allocation.
Bring synergy across platforms with integrations
MaxContact integrates seamlessly with the world’s most popular business applications. Whether it’s payments, CRM or accounting, MaxContact can ensure all of your systems are working together. And if that’s not enough, our in-house team can develop new integrations just for you.
Learn more about integrations >
Data-driven insights and reporting
Spot patterns (whether positive or negative!) faster with full end-to-end reporting. With a customer engagement platform, your contact centre teams can get real-time and historical insights for all your communication channels, presented as easily digestible visualisations.
Increase contact and conversion rates through AI and automation
Our outbound customer engagement platform really is a must-have tool for your Debt Collection or Sales teams. Filled with simple and effective tools to help take the manual work out of your contact centre teams, our platform’s intuitive features help you contact the right people, at the right time, through the channel they interact with most.
Take secure payments
Provide peace of mind to your customers with a secure payment service. With our software you can take secure PCI-compliant user-assisted payments, send online payments, send online payment links and create payment IVRs so your customers can make payments at any time, day or night.
A no-nonsense team you can trust, with over 200 years of contact centre experience combined, our teams know their stuff. With free custom training available and a 100% UK-based support team, we’re always on hand when you need us.
Get a reliable platform, built for you and your needs, without costing the earth. Plug into pre-built integrations or take advantage of affordable custom developments. Over 97% of our customers think our software provides them value for money.
Your teams don’t need PHDs to use MaxContact. They’ll be up and running with hundreds of features in hours – not months. 96% of our customers think our platform is easy to use, leaving your teams to get on with what they do best, without any hassle.
MaxContact is ISO 27001, 9001 and Cyber Essentials Plus certified so customer data is kept safe and compliant. Our dropless algorithm helps to ensure you stay compliant, providing you greater freedom to serve your customers effectively without the burden of regulatory compliance.
Our SaaS application is housed in Microsoft Azure for the highest security and compliance credentials, allowing you to automate your activities and reports with complete confidence.
Omnichannel customer engagement helps businesses deliver personalised messaging and interactions to customers by consolidating communication channels, providing automated live scripts and talk-tracks, and quick-fire canned responses. By doing so, this allows contact centres across a wide range of industries to improve their customer engagement whilst maintaining a personal approach to customer service.
Download Omnichannel customer engagement brochure
To find out more about MaxContact’s omnichannel customer engagement platform. Fill in your details below and we’ll email you a copy right away.
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