All your communication channels in one place


Reach more people and Improve efficiency of outbound communication teams


Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce


Ready to evolve your communications?

Book demo


BPO Industries

A platform tailored to you, to help you win and retain business


Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions


Drive efficiency with automation and omnichannel


Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform


Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy


The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy


Flexible UCaaS solutions for your entire business


Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently


Seamlessly connect with your customers with omnichannel engagement software

✓ Provide a better customer experience
✓ Save time and say goodbye to juggling systems
✓ Integrate with existing systems

Request a demo


Download brochure

Bringing together all communication channels into one easy-to-use omnichannel platform

Customer Benefits
Customers want flexibility, simplicity and consistency – regardless of the channel they prefer to use. Integrate phone, email, webchat, and social media, allowing customers to switch between channels without having to repeat information or start a new conversation: providing a more convenient and efficient experience for customers, as they can choose the channel that best suits their needs.

Business Benefits
Our omnichannel contact centre software enables businesses to better track and manage customer interactions, as all communications are recorded and accessible in one central location; saving you and your teams time juggling systems. Gain valuable insights into customer behaviour, preferences, and pain points, helping you make more informed business decisions, increase customer satisfaction, retention and revenue.

Learn more about the benefits of our omnichannel engagement software, as well as detailed feature overviews by downloading our brochure below:

Seamless customer connections

Omnichannel customer engagement software features

Want to see our omnichannel engagement software in action?

Request a demo with one of our contact centre experts today.

With MaxContact, we can show you how you can:

  • Handle conversations across multiple channels 
  • Build your IVR with a simple drag and drop builder
  • Prioritise different contact methods & set SLAs for your teams
  • Leverage omnichannel reporting and insight for customer journey 
  • Benefit from one of the fastest growing customer engagement platforms including pricing, availability and set-up details
Request a demo


Download brochure

Benefits of omnichannel
customer engagement software

Save time and money by consolidating systems

Reduce the time your teams spend juggling systems and searching for customer information. This allows the team to focus on quality conversations and outcomes, improving customer satisfaction rates and resource allocation.

Bring synergy across platforms with integrations

MaxContact integrates seamlessly with the world’s most popular business applications. Whether it’s payments, CRM or accounting, MaxContact can ensure all of your systems are working together. And if that’s not enough, our in-house team can develop new integrations just for you.

Learn more about integrations >


Data-driven insights and reporting

Spot patterns (whether positive or negative!) faster with full end-to-end reporting. With a customer engagement platform, your contact centre teams can get real-time and historical insights for all your communication channels, presented as easily digestible visualisations.

Learn more about reporting >

Increase contact and conversion rates through AI and automation

Our outbound customer engagement platform really is a must-have tool for your Debt Collection or Sales teams. Filled with simple and effective tools to help take the manual work out of your contact centre teams, our platform’s intuitive features help you contact the right people, at the right time, through the channel they interact with most.

Learn more about AI and automation>

Take secure payments

Provide peace of mind to your customers with a secure payment service. With our software you can take secure PCI-compliant user-assisted payments, send online payments, send online payment links and create payment IVRs so your customers can make payments at any time, day or night.

Learn more about secure payments >

Why MaxContact?

We're straight talking.

A no-nonsense team you can trust, with over 200 years of contact centre experience combined, our teams know their stuff. With free custom training available and a 100% UK-based support team, we’re always on hand when you need us.

Develop your teams

Value for money.

Get a reliable platform, built for you and your needs, without costing the earth. Plug into pre-built integrations or take advantage of affordable custom developments. Over 97% of our customers think our software provides them value for money.

We keep it simple.

Your teams don’t need PHDs to use MaxContact. They’ll be up and running with hundreds of features in hours – not months. 96% of our customers think our platform is easy to use, leaving your teams to get on with what they do best, without any hassle.

Secure as standard.

MaxContact is ISO 27001, 9001 and Cyber Essentials Plus certified so customer data is kept safe and compliant. Our dropless algorithm helps to ensure you stay compliant, providing you greater freedom to serve your customers effectively without the burden of regulatory compliance.

Our SaaS application is housed in Microsoft Azure for the highest security and compliance credentials, allowing you to automate your activities and reports with complete confidence.

Learn more about omnichannel customer engagement

Omnichannel customer engagement helps businesses deliver personalised messaging and interactions to customers by consolidating communication channels, providing automated live scripts and talk-tracks, and quick-fire canned responses. By doing so, this allows contact centres across a wide range of industries to improve their customer engagement whilst maintaining a personal approach to customer service.

Read more about omnichannel customer engagment software