Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Ready to evolve your communications?

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Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

Seamlessly connect with your customers with omnichannel engagement software

Bringing together all communication channels into one easy-to-use omnichannel platform.

Customers want flexibility, simplicity and consistency – regardless of the channel they prefer to use.

With omnichannel engagement software, teams can consolidate their communication channels into an simplified, feature-filled platform. This ensures customer experience is never compromised and allows customer service teams handle conversations quicker, and more effectively.

Our omnichannel engagement platform can also highlight trends in customer conversations with live reporting and use data-driven insights to help you improve both your customer and agent experience.

Download our omnichannel engagement brochure to find out more.

Seamless customer connections

Omnichannel Engagement Software Features

Want to see omnichannel engagement software in action?

Request a demo with one of our contact centre experts today.

With MaxContact, you will shown how you can:

  • Handle conversations across multiple channels
  • Build your IVR with a simple drag and drop builder
  • Prioritise different contact methods & set SLAs for your teams
  • Leverage omnichannel reporting and insight for customer journey
  • Benefit from one of the fastest growing customer engagement platforms including pricing, availability and set-up details

Benefits of omnichannel
customer engagement software

Allows you to take secure payments

Provide peace of mind to your customers with a secure payment service. With our software you can take secure PCI-compliant user-assisted payments, send online payments, send online payment links and create payment IVRs so your customers can make payments at any time, day or night.

Integrates with existing SaaS

MaxContact integrates seamlessly with the world’s most popular business applications. Whether it’s payments, CRM or accounting, MaxContact can ensure all of your systems are working together. And if that’s not enough, our in-house team can develop new integrations just for you.

Provides insights and reporting on customer journeys

Spot patterns (whether positive or negative!) faster with full end-to-end reporting. With a customer engagement platform your contact centre teams can get real time and historical insights for all your communication channels, presented as easily digestible visualisations. 

Monitor and review individual performance and collect data to drive continual improvement.

Learn more about reporting >

Brands that trust us

What is omnichannel customer engagement?

Omnichannel customer engagement helps businesses deliver personalised messaging and interactions to customers by consolidating communication channels, providing automated live scripts and talk-tracks, and quick-fire canned responses. By doing so, this allows contact centres across a wide range of industries to improve their customer engagement whilst maintaining a personal approach to customer service.

Compliant & Secure

​​MaxContact is ISO27001 certified so you can be sure we keep yours and your customers’ data safe and compliant. Our SaaS application is housed in Microsoft Azure offering the highest security and compliance credentials.

Why work with us?

reduction in calls needing numbers involved

reduction in handling time

reduction in repeat contacts

Support

100% UK-based support team and a team of in-house developers. With a 97% customer satisfaction rating you’ll be supported every step of the way.

Built bespoke for you

We don’t do one size fits all, which is why we work with you to design a solution that fits you and your business needs.

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy for you to get started as quickly as possible.

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