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A great customer experience doesn’t happen by accident. Refine your customer interactions to increase spending, loyalty and a positive reputation.
Understand what impacts customer satisfaction.
Segment data and tailor journeys for every customer group.
Remove friction and become channel-agnostic.
Lead the way in CX
Set out your customer journey through multiple communication channels and define all your interactions, whether inbound, outbound or a blended approach, to meet messaging and quality standards in every customer interaction.
Every customer is different, so the more you learn about them and their preferences, the more you can tailor your approach, segment your audiences and design interactions just for them.
Combine customer satisfaction data with interaction reporting and understand how your customers communicate. Find out what works, when, and why.
Monitor live performance and coach in the moment. Guide teams to keep learning and growing.
Integrate MaxContact with other relevant software (including CRM) and have a complete view of every customer in one place.
The speed of MaxContact is phenomenal! Especially when loading our complex scripts and reporting on key statistics across the business.
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
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