Omnichannel

All your communication channels in one place

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Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Ready to evolve your communications?

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Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

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With a team of experts behind you, everything is easy

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Flexible UCaaS solutions for your entire business

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Bring your software stack together

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Full functionality, security and visibility built in

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Keep the show on the road

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Solutions > Use Cases > Customer Experience

MaxContact for Customer Experience Teams

Re-energise your CX strategy

A great customer experience doesn’t happen by accident. Refine your customer interactions to increase spending, loyalty and a positive reputation.

Understand what impacts customer satisfaction.

Segment data and tailor journeys for every customer group.

Remove friction and become channel-agnostic.

Lead the way in CX

Manage CX for every interaction

Set out your customer journey through multiple communication channels and define all your interactions, whether inbound, outbound or a blended approach, to meet messaging and quality standards in every customer interaction.

Different customers, different journeys

Every customer is different, so the more you learn about them and their preferences, the more you can tailor your approach, segment your audiences and design interactions just for them.

Dig deeper with insights

Combine customer satisfaction data with interaction reporting and understand how your customers communicate. Find out what works, when, and why.

Train teams in real-time

Monitor live performance and coach in the moment. Guide teams to keep learning and growing.

All customer information in one

Integrate MaxContact with other relevant software (including CRM) and have a complete view of every customer in one place.

Core solutions

Reporting

Whether you need the voice of the customer or to understand how they are progressing through crucial points in your customer journey – it’s all possible with MaxContact.

Omnichannel

Omnichannel software

Use a range of channels and give your customers choice. Get a range of powerful features in one platform.

Quality & coaching

Coach across every interaction point and drive continual improvement.

Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.

Supported

100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

Features that deliver

To see how MaxContact’s engagement platform can help your business, request your customised demo.