All your communication channels in one place


Reach more people and Improve efficiency of outbound communication teams


Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce


Ready to evolve your communications?

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BPO Industries

A platform tailored to you, to help you win and retain business


Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions


Drive efficiency with automation and omnichannel


Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform


Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy


The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy


Flexible UCaaS solutions for your entire business


Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

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We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

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The latest contact centre technology news and insights

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Check for upcoming events or watch sessions on demand

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Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently


Solutions > Use Cases > Customer Experience

MaxContact for Customer Experience Teams

Re-energise your CX strategy

A great customer experience doesn’t happen by accident. Refine your customer interactions to increase spending, loyalty and a positive reputation.

Understand what impacts customer satisfaction.

Segment data and tailor journeys for every customer group.

Remove friction and become channel-agnostic.

Lead the way in CX

Manage CX for every interaction

Set out your customer journey through multiple communication channels and define all your interactions, whether inbound, outbound or a blended approach, to meet messaging and quality standards in every customer interaction.

Different customers, different journeys

Every customer is different, so the more you learn about them and their preferences, the more you can tailor your approach, segment your audiences and design interactions just for them.

Dig deeper with insights

Combine customer satisfaction data with interaction reporting and understand how your customers communicate. Find out what works, when, and why.

Train teams in real-time

Monitor live performance and coach in the moment. Guide teams to keep learning and growing.

All customer information in one

Integrate MaxContact with other relevant software (including CRM) and have a complete view of every customer in one place.

Core solutions


Whether you need the voice of the customer or to understand how they are progressing through crucial points in your customer journey – it’s all possible with MaxContact.


Omnichannel software

Use a range of channels and give your customers choice. Get a range of powerful features in one platform.

Quality & coaching

Coach across every interaction point and drive continual improvement.

Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.


100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

Features that deliver

To see how MaxContact’s engagement platform can help your business, request your customised demo.

Request a demo