How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Re-energise your CX strategy
A great customer experience doesn’t happen by accident. Refine your customer interactions to increase spending, loyalty and a positive reputation.
Understand what impacts customer satisfaction.
Segment data and tailor journeys for every customer group.
Remove friction and become channel-agnostic.
Lead the way in CX
Manage CX for every interaction
Set out your customer journey through multiple communication channels and define all your interactions, whether inbound, outbound or a blended approach, to meet messaging and quality standards in every customer interaction.
Different customers, different journeys
Every customer is different, so the more you learn about them and their preferences, the more you can tailor your approach, segment your audiences and design interactions just for them.
Dig deeper with insights
Combine customer satisfaction data with interaction reporting and understand how your customers communicate. Find out what works, when, and why.
Train teams in real-time
Monitor live performance and coach in the moment. Guide teams to keep learning and growing.
All customer information in one
Integrate MaxContact with other relevant software (including CRM) and have a complete view of every customer in one place.
Core solutions
Reporting
Whether you need the voice of the customer or to understand how they are progressing through crucial points in your customer journey – it’s all possible with MaxContact.
Omnichannel software
Use a range of channels and give your customers choice. Get a range of powerful features in one platform.
Quality & coaching
Coach across every interaction point and drive continual improvement.
The speed of MaxContact is phenomenal! Especially when loading our complex scripts and reporting on key statistics across the business.
Why you should work with us
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
Supported
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
Features that deliver
To see how MaxContact’s engagement platform can help your business, request your customised demo.