All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
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A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
Increase staff happiness and productivity
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
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Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
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Featured
Automated Dialling
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Less time dialling customers, more time talking to them.
Speak to the right people, at the right time, with less effort using our advanced automated dialling feature – included as standard with MaxContact.
300%
increase in number of calls made when compared to manual dialling
3x
Spend 2–3 times longer speaking to actual people compared to manual dialling
Automated dialling with MaxContact
Outbound calling, minus the misdials
Forget manual dialling. Auto-dialling is the fast, error-free way to more (and more successful) customer contacts.
More talk, fewer voicemails
Say goodbye to voicemail! Use Answer Machine Detection (AMD) to reduce time lost to voicemail.
Blend outbound and inbound
If you want your teams to handle both inbound and outbound conversations. Our undroppable, blended functionality ensure its seamless and you remain compliant.
Compliance with every contact
We all want to do the right thing. We make sure you always meet ICO and Ofcom guidelines, whether you’re contacting businesses or calling the general public.
Join the growing number of brands using
MaxContact to make a difference
Chirple had been using an on-premise dialler, which had worked for them for many years but was becoming increasingly inflexible. Additional challenges included problems working across multiple locations, an inability
CC33 needed a solution that could deliver bespoke, high level end-to-end solutions for their clients and future prospects. They came to MaxContact looking for a partner with extensive BPO experience and a way to bring their inbound and outbound communications together
APJ Solicitors were looking for a contact centre solution that could increase call volume, seamlessly manage multiple communication channels and boost their team’s efficiency. MaxContact were onboarded to support this with our omnichannel customer engagement software.
See dialling in action
Book your free-of-charge demo today
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
How can MaxContact’s outbound dialling software help you?
Easier outbound sales and telesales
Sales and telesales are tough. Make a hard job easier using call dialling software. Automatically dial more of the people you want, when you want, without wasting time waiting to hit voicemails. Prioritising data and developing contact strategies has never been easier.
Provide a better customer experience
Speak to the right customers at the right time, whether it’s a sales call, a follow-up or a request for payment. Automated dialling means less effort for better results. Win-win, you might say.
Deliver results for BPOs
Get the best results for your clients’ needs with one of the fastest predictive diallers on the market. It helps you maintain data security, integrity and makes zero dropped calls achievable.
Proactive debt recovery
Recover outstanding debt without the legwork. Segment data and prioritise calls to make the most of your time.
What are the different dialling methods?
Predictive dialling
- The fastest dialling method.
- Back-to-back calls maximise your team’s time.
- Great for working through large data sets or supporting high-volume sales campaigns.
Progressive dialling
- Instant and automatic dialling – relatively fast.
- Only dials a number when a team member is ready for the call.
- Perfect for working through current customer campaigns.
Preview dialling
- Automatic dialling but with preparation time.
- The system shares the contact information before each call, giving the team time to get up to speed before each call is connected.
- Ideal for complicated calls or B2B campaigns, as the pause helps the team prepare for the call.
Improve employee wellbeing
Call centres are busy, high-energy environments, and with staff retention being at an all time low, positive employment experiences have never been more important.
Download MaxContact’s outbound engagement software brochure
Discover how MaxContact’s outbound engagement platform can help you.
Download Outbound customer engagement brochure
To find out more about MaxContact’s outbound customer engagement platform. Fill in your details below and we’ll email you a copy right away.
