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Featured

Our products > Features > Automated Dialling

Less time dialling customers, more time talking to them.

Speak to the right people, at the right time, with less effort using our advanced automated dialling feature – included as standard with MaxContact.

Automated Call Dialling

300%

increase in number of calls made when compared to manual dialling

3x

Spend 2–3 times longer speaking to actual people compared to manual dialling

Automated dialling with MaxContact

Outbound calling, minus the misdials

Forget manual dialling. Auto-dialling is the fast, error-free way to more (and more successful) customer contacts.

More talk, fewer voicemails

Say goodbye to voicemail! Use Answer Machine Detection (AMD) to reduce time lost to voicemail.

Blend outbound and inbound

If you want your teams to handle both inbound and outbound conversations. Our undroppable, blended functionality ensure its seamless and you remain compliant.

Compliance with every contact

We all want to do the right thing. We make sure you always meet ICO and Ofcom guidelines, whether you’re contacting businesses or calling the general public.

Join the growing number of brands using
MaxContact to make a difference

See dialling in action

Book your free-of-charge demo today

How can MaxContact’s outbound dialling software help you?

What are the different dialling methods?

Predictive dialling

  • The fastest dialling method.
  • Back-to-back calls maximise your team’s time.
  • Great for working through large data sets or supporting high-volume sales campaigns.

Progressive dialling

  • Instant and automatic dialling – relatively fast.
  • Only dials a number when a team member is ready for the call.
  • Perfect for working through current customer campaigns.

Preview dialling

  • Automatic dialling but with preparation time.
  • The system shares the contact information before each call, giving the team time to get up to speed before each call is connected.
  • Ideal for complicated calls or B2B campaigns, as the pause helps the team prepare for the call.

Improve employee wellbeing

Call centres are busy, high-energy environments, and with staff retention being at an all time low, positive employment experiences have never been more important.

Download MaxContact’s 
outbound engagement software brochure

Discover how MaxContact’s outbound engagement platform can help you.

Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.

Supported

100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

See dialling in action

Get a customised demo for you and your organisation?