Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Ready to evolve your communications?

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Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

About us

Our story, ambitions, work and more

We believe that with the combination of the right people and powerful technology we can make a difference. That’s why, everyday, we’re committed to improving the lives of those that interact through engagement platforms.

Our story so far

Our founders Ben Booth, Richard Coward and Barry Carter worked together for over ten years at a contact centre solution reseller. They saw organisations become increasingly frustrated with providers that over-promised and under-delivered on features, support and resilience. Determined to enhance the employee and customer experience, MaxContact was formed.

Since then, the business has become one of the fastest growing contact centre specialists in the UK.

Our timeline

2001-2011

Our founders worked together

For ten years our founders sold, supported and built add-ons for third party on-premise contact center systems.

2011-2015

Frustration led to innovation

Knowing the solutions on the market, the lack of freedom and poor functionality led us to build our own solutions. Four years later, a lot of time, money, blood, sweat and tears, we launch MaxContact.

2016

First 1,000 agents

Largest install 120 Seats
30 Clients
1,100 Agents
15 Staff

2017

BSI ISO 27001

Largest install 250 Seats
45 Clients
2,300 Agents
25 Staff

2018

Omnichannel added

Largest install 350 Seats
75 Clients
3,200 Agents
35 Staff

2021

Investment and growth

Backed by PE firm
100+ Clients
65 Staff
5,000+ agents

Our ambition

We’ve got big dreams, not only for our people and our organisation but for the industry. We know that if we focus on excellent service, creative solutions and ease of delivery we’ll be on the right path to transforming customer engagements and making good things happen.

Ben Booth, CEO MaxContact

How we work

The way we work, together and with our clients.

Making a difference

Customer-facing teams are the overlooked powerhouse that keeps our lives running smoothly. From helping us with bills to making sure we can all get tickets to our favourite shows, teams up and down the country are meeting our every need. It’s crucial they have the right technology in place to make their jobs easier and to help them provide the best service possible to customers.

Read our manifesto

Our culture

We’re agile and empower our teams. We push through challenges, breakdown barriers and continue to make great things happen. We’re on an exciting journey and here to make our industry better.

4 Apr, 2022

MaxContact’s quarterly update

As the first quarter of 2022 draws to a close, we wanted to take a look back at what has been a memorable few months at MaxContact. Read on to find out about our eye-catching new look, which award we’ve been shortlisted for, our social activities and much more! Our new look Things changed quite…

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18 Feb, 2022

Making a difference at MaxContact

Before the pandemic, employees at MaxContact would meet regularly outside of the 9-5, for informal get togethers, team nights out and other social occasions. We also used to support charities together, whether that meant volunteer days or fundraising events. Of course, all that changed a bit during the pandemic. We had virtual quizzes and distanced…

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27 Jan, 2021

MaxContact plans to double in size in the next two years

We have recently announced growth plans to more than double in size in the next three years after receiving significant private equity investment and appointing our first non-executive chairman. We’re excited to be working with specialist Software as a Service (SaaS) growth partner FPE Capital in order to accelerate our product development roadmap and further…

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Our leaders

Our accreditations