Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

Cloud-Based BPO Contact Centre Software

Deliver on campaigns by reaching the right people first time and having an omnichannel platform for better contact engagement

Connect to more customers

Increase agent efficiency and ease of work

Unlimited custom training and support for your team

Integrate with your CRM and existing systems

Boost contact and conversion rates automation

Dedicated Account Managers and implementation support to onboard quickly and easily

BPO Leader

Transition with ease & win more business working together, leveraging our results driven platform

BPO Manager

Gather and analyse data to identify opportunities for increased performance

BPO Agent

Connect to more customers with no manual dialling, and an easy to use interface

Benefits of CCaaSS for BPO call centre teams.

Our cloud-based contact centre software enables inbound and outbound BPO teams to operate more efficiently, deliver exceptional customer service and create a more flexible and productive work environment for their agents.

Giving You Results to Shout About

500%

Increase in productivity utilising the MaxContact dialler

25%

Reduction in handling time to increase agent efficiency

67%

Reduction in time spent onboarding new campaigns for BPOs

Connect To More Contacts With Advanced Outbound Dialling.

Meet Your Customers Where They Are.

Achieve your goals

Speak to clients more often. Text them reminders. Offer self-serve. Give your customers choice and watch collection rates soar.

Cost Per Contact

Have a better CPC by utilising advanced dialler capabilities

Average Handle Time

With canned responses and bespoke scripting you can reduce AHT

CSAT

Report on customer satisfaction to share with clients and help win new business

First Contact Resolution

Measure your FCR rate and improve with Spokn AI (Speech Analytics) to improve agent performance.

We’re the contact centre partner who helps you win more new clients

Our partnership is designed to simplify your life and achieve success together. Whether you want to expand your client base or streamline your onboarding process, we’re here to help.

Core solutions

Customer service icon

Improve agent performance

Agent Performance Management & Coaching

Offers tools to track performance and provide real-time coaching. 

Omnichannel

Omnichannel engagement platform 

Provides multiple channels for reaching contacts and them reaching you.

Leverage out the box tools

Self-Service IVR & Chatbots

Deflects simple inquiries, reducing agent workload and cost. 

Analytics, AI & Optimisation

Better planning and forecasting

Workforce Management & Scheduling

Optimise agent schedules based on call volume and skills. 

Ready to report

Advanced Reporting & Analytics

Provides data-driven insights to spot opportunities to improve sale and customer service strategies.

Hear From More BPOs

Customer Stories

Why MaxContact?

Unbeatable Support

Effortless workforce management (WFM)

Our UK award winning team deliver best in class service and communication to our clients

Secure as standard

PCI Compliant, ISO 9001 & ISO/IEC27001 accredited to ensure security

Seamless Integrations

Delivering standard and bespoke integrations to your software to improve productivity

Designed for impact

Prioritise data easily

Our products are built to deliver efficiency, productivity and profitability

Explore All BPO Call Centre Solutions

Reach more customers with intelligent outbound communication.

Omnichannel

All your communications in one place.

Analytics, AI & Optimisation

Make better decisions – faster – with AI-powered insights.

Inbound

Customers want fast and efficient service. We help you deliver it.

Featured in Top CCaaS Vendors for 2023

The Top CCaaS Vendors for 2023/2024

Experience MaxContact For BPOs

Request a Customised BPO Demo

  • 30-minute no pressure discussion
  • See how our solution can work for your contact centre
  • Speak with a contact centre expert
  • See all the features suitable for your goals
MaxContact Training Team conducting a demo of their customer engagemnt software