How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
MaxContact for financial services
Compliant and secure customer engagement
Meet your customer expectations across every channel – expertly, efficiently and compliantly.
PCI-DSS compliant payment solutions
Compliant outbound automated dialling
Seamless integrations with your software
How MaxContact works
for financial services
Offer a choice of payment methods with omnichannel
Give your customers choice. Let them pay using the channel they feel most comfortable with, at a time that best suits them, using voice, SMS, email, web chat, WhatsApp or social. To make things simpler, your teams have access to a complete history of customer interactions in one easy-to-use platform.
Protect payment details at all times
Take payments over the phone with full encryption and anonymisation of sensitive information, protecting both your customers and your teams.
Highlight vulnerable customers
Software like speech analytics can highlight potentially vulnerable customers, allowing you to QA 100% of the calls your teams are making – automatically. Whilst ensuring vulnerable customers are treated in the right way and you remain compliant.
Outbound call compliance
Seamlessly blend your inbound calls with predictive outbound dialling campaigns whilst keeping dropped calls at 0%. We combine a range of dialling methods with Answer Machine Detection (AMD) to analyse calls and reduce the time lost to voicemails, so more conversations happen every day.
Monitor, review and coach live
Drive service and compliance with on-the-spot, evidence-based feedback. Monitor customer interactions on any channel in real time. Listen in live, communicate with your team during conversations and give feedback on areas for development.
Empower your customers
Use automated payment lines to offer choice and convenience while cutting costs. Customers can make payments at any time, and our in-house development team can integrate your internal systems or client applications for total flexibility.
See your team, business and campaign performance
Measure performance in real-time with dashboards set to display your most relevant statistics. Compare current stats to historical data across agents, teams and campaigns. Keep management in the loop with automatic, in-depth reporting.
Solutions that work hard for you
MaxContact's staff are experienced in technology, compliance, security and the industry as a whole.
Why you should work with us
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
Supported
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
Features that deliver
To see how MaxContact’s engagement centre platform can help your business, request your customised demo today.