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Meet your customer expectations across every channel – expertly, efficiently and compliantly.
Give your customers choice. Let them pay using the channel they feel most comfortable with, at a time that best suits them, using voice, SMS, email, web chat, WhatsApp or social. To make things simpler, your teams have access to a complete history of customer interactions in one easy-to-use platform.
Take payments over the phone with full encryption and anonymisation of sensitive information, protecting both your customers and your teams.
Software like speech analytics can highlight potentially vulnerable customers, allowing you to QA 100% of the calls your teams are making – automatically. Whilst ensuring vulnerable customers are treated in the right way and you remain compliant.
Seamlessly blend your inbound calls with predictive outbound dialling campaigns whilst keeping dropped calls at 0%. We combine a range of dialling methods with Answer Machine Detection (AMD) to analyse calls and reduce the time lost to voicemails, so more conversations happen every day.
Drive service and compliance with on-the-spot, evidence-based feedback. Monitor customer interactions on any channel in real time. Listen in live, communicate with your team during conversations and give feedback on areas for development.
Use automated payment lines to offer choice and convenience while cutting costs. Customers can make payments at any time, and our in-house development team can integrate your internal systems or client applications for total flexibility.
Measure performance in real-time with dashboards set to display your most relevant statistics. Compare current stats to historical data across agents, teams and campaigns. Keep management in the loop with automatic, in-depth reporting.
MaxContact's staff are experienced in technology, compliance, security and the industry as a whole.
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Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
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