How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
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Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Security you can trust, with built-in compliance
MaxContact is built security-first, so you can be sure your organisation is secure and compliant.
Keeping your data secure and compliant using industry-standard development practices and multi-layered security is central to our approach.
Data security
Data is protected with security at every level, from the browser all the way through to the SaaS backend. Using Azure, information is stored and encrypted at rest. It’s monitored using antivirus and threat detection and protected using key vaults including SSL encryption over the internet, token and multi-factor authentications and data encryption across the platform. So you can be sure you’re handling data securely and compliantly.
Services at the heart of the MaxContact communicate over private, SSL secured network connections. SSL secured databases hold all your customer data and are housed in their private security zones with no external access. We encrypt data at rest to have a high level of intrusion and data exfiltration prevention.
Audited for peace of mind
Our platform is heavily audited for changes, reviewed by our security professionals and automatically scanned for common vulnerabilities and code errors on every build before being deployed into production environments.
Compliance and security in one
MaxContact is ISO27001, and Cyber Essentials certified, so you can be sure we keep yours and your customer’s data safe and compliant. Our payment solutions are PCI-level 1 compliant, and our SaaS application is housed in Microsoft Azure offering the highest security and compliance credentials.
Private, segregated, and secure
We don’t use any shared services for the security core of your infrastructure. Your network is fully isolated from others, and you are provided with your own network, app services, key vaults and recording storage.
Your MaxContact platform can be built over the internet or as an extension to your network – on-net – so no data is sent over any public internet connections using Microsoft ExpressRoute or VPN solutions.
Stay compliant with secure call recordings
All your calls are recorded free of charge and without limits, offering you peace of mind that you’ve got a record of all your communications. And, don’t worry if you’re taking payments using DTMF masking, call recordings are paused until the payment process is complete.
Trusted by regulators
With multi-layered security architecture, MaxContact is a trusted supplier to industries regulated by Ofcom, FCA, PCI-DSS and GDPR. We have high availability, full anonymisation and pseudonymisation functionality with full disaster recovery and 99.99% uptime guaranteed.
Download MaxContact’s security brochure
Find out how we keep our customers secure and help them stay compliant.
Download our security and compliance brochure
To find out how MaxContact can help ensure your business data is secure and that you’re operating compliantly, fill in the details below…
Why you should work with us
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
Supported
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
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With years of experience, we know that one-size fits all contact centre platforms won’t help you solve your challenges.
✓ Maximise your sales revenue or collection rates by increasing contact rates by up to 300%
✓ Reduce the time spent on manual dialling with intelligent campaign data segmentation and prioritisation
✓ Never miss a sale with PCI-compliant payment options & IVRs
✓ Improve your teams performance with real-time coaching, analytics and reporting
✓ Ensure you remain secure and OFCOM compliant