All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
Ready to evolve your communications?
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
Increase staff happiness and productivity
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
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Keeping your data secure and compliant using industry-standard development practices and multi-layered security is central to our approach.
Data is protected with security at every level, from the browser all the way through to the SaaS backend. Using Azure, information is stored and encrypted at rest. It’s monitored using antivirus and threat detection and protected using key vaults including SSL encryption over the internet, token and multi-factor authentications and data encryption across the platform. So you can be sure you’re handling data securely and compliantly.
Services at the heart of the MaxContact communicate over private, SSL secured network connections. SSL secured databases hold all your customer data and are housed in their private security zones with no external access. We encrypt data at rest to have a high level of intrusion and data exfiltration prevention.
Audited for peace of mind
Our platform is heavily audited for changes, reviewed by our security professionals and automatically scanned for common vulnerabilities and code errors on every build before being deployed into production environments.
Compliance and security in one
MaxContact is ISO27001, and Cyber Essentials certified, so you can be sure we keep yours and your customer’s data safe and compliant. Our payment solutions are PCI-level 1 compliant, and our SaaS application is housed in Microsoft Azure offering the highest security and compliance credentials.
Private, segregated, and secure
We don’t use any shared services for the security core of your infrastructure. Your network is fully isolated from others, and you are provided with your own network, app services, key vaults and recording storage.
Your MaxContact platform can be built over the internet or as an extension to your network – on-net – so no data is sent over any public internet connections using Microsoft ExpressRoute or VPN solutions.
All your calls are recorded free of charge and without limits, offering you peace of mind that you’ve got a record of all your communications. And, don’t worry if you’re taking payments using DTMF masking, call recordings are paused until the payment process is complete.
With multi-layered security architecture, MaxContact is a trusted supplier to industries regulated by Ofcom, FCA, PCI-DSS and GDPR. We have high availability, full anonymisation and pseudonymisation functionality with full disaster recovery and 99.99% uptime guaranteed.
Find out how we keep our customers secure and help them stay compliant.
To find out how MaxContact can help ensure your business data is secure and that you’re operating compliantly, fill in the details below…
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Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
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