How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
It’s easy to get started with MaxContact
Your dedicated team will be there for you, to make sure you can get started with confidence.
Getting started
We know the thought of switching to a new platform can feel overwhelming. We make it easy for you at every step and adapt our platform to meet all your needs.
Discover, See, Test.
See how MaxContact could work for your organisation. Arrange a 15-minute discovery session with our customer engagement specialists and we’ll tailor a full platform demonstration for you.
If you like what you see (we’re pretty sure you will), our team design your solution and service to suit your business needs or set up your team with a proof of concept to try before you buy.
Designed for your needs
Your dedicated technical manager works with your operational and technical teams to scope your solution, understanding the needs of your business and any technical requirements. You can be certain your solution does exactly what you want.
Built to work
It’s important for us to take the time to understand your teams and the current processes that you’re working to – so we can ensure your solution is built to work hard for you. We dedicate technical implementation managers to build and configure your solution. They’re your main point of contact throughout the project and onboarding process and manage your testing and go live for the platform.
What’s Included
Your trainers and teams get full training. Our training team works directly with you, using your new solution over a series of sessions and provides helpful guides accessible in the MaxContact Knowledgebase. If more training is required, no problem.
Ongoing support
Ongoing access to our training team
On-demand knowledge base
Regular service reviews
New product features – every two weeks
We added 54 new features and made 400 improvements in the last year alone.
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With years of experience, we know that one-size fits all contact centre platforms won’t help you solve your challenges.
✓ Maximise your sales revenue or collection rates by increasing contact rates by up to 300%
✓ Reduce the time spent on manual dialling with intelligent campaign data segmentation and prioritisation
✓ Never miss a sale with PCI-compliant payment options & IVRs
✓ Improve your teams performance with real-time coaching, analytics and reporting
✓ Ensure you remain secure and OFCOM compliant