Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Ready to evolve your communications?

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Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

Our Platform > Business Continuity

Keep the show on the road

Your business works effortlessly with a platform to rely on and a team that always has your back.

When it comes to keeping your business going, you need a platform you can be confident in. WIth MaxContact, you have our whole team in your corner and a resilient, secure, cloud-based platform you can believe in.

Resilience from cloud-based infrastructure

With cloud-based solutions, your team can be based anywhere in the world, and you can easily manage multi-site operations and remote working or simply enjoy the freedom that comes with a resilient cloud-based setup.

We house all of our technology in Microsoft Azure’s cloud services, utilising the strongest security models they provide, giving you a stable, secure infrastructure you can trust.

Redundant & monitored

You want a platform that won’t let you down, which is why we proactively monitor the ecosystem. Our platform includes warning, fault and diagnostic tools, which, along with our expert team, will keep your software running smoothly.

It’s architected redundantly (there’s multiple of everything), so even if an entire data centre goes down in Azure – which doesn’t happen often – your platform is kept up and running.

Managed and maintained

Your solution is managed and maintained by our team to deliver 99.999% uptime. It’s one less thing to think about when you have a busy day ahead.

Bespoke SLAs to meet your expectations

To meet your standards of service, we work with you using the ITIL framework. ITIL is the benchmark to deliver software as a service and can help you to manage risk and build a stable environment flexible enough to grow and scale.

Supported by our team of experts

Our experts have a wide range of experience, in the industry, specialist expertise in development and delivering outstanding customer service, so we’re always on hand for your team.

See MaxContact in action

Request a customised demo today.