Request a Call
Would you like a quick call to discover if MaxContact can benefit your business or do you have a question for our contact centre experts?
Simply fill in your details below and our team will be in touch for a quick call.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
Cloud-based contact centre software, tailored to your business
Our powerful contact centre platform is ideal for sales, customer service and debt collection teams to reduce wasted time, improve your customer experience and give you full visibility of your team’s performance – wherever they’re working from.
Reduce wasted time and speak to the people you need to most with predictive dialling and Answer Machine Detection. Use our advanced built-in data segmentation tools to ensure your teams are always focused on the right people at the right time.
Give your customers choice in how, where and when they communicate with you across voice and digital channels to maximise customer engagement and positive outcomes for your business.
Give your customers the most efficient way to help resolve their query. Build IVRs, use web chat, set-up agentless PCI-compliant payment options and allow your teams to manage multiple channels and queues all at one time. You can even use blended outbound and inbound contact strategies.
Get insight that drives change. With real-time and historic business, department, campaign, or individual reporting, you can learn which contact strategies work best and where you’re falling short.
Make compliance easier with AI-powered speech analytics to ensure all your calls are handled properly and compliantly reducing the need for manual quality assurance checks.
Let your team leaders monitor and support your teams during calls and web chats in real-time. Give them the functionality to guide conversations and QA interactions on any channel.
of customers say MaxContact is easy to use
average increase in sales revenue
average increase in customer satisfaction
average reduction in time taken to handle customer interactions
Debt Collection Teams
Customer Service Teams
Take the stress out of debt collection.
Create PCI-compliant payment IVR journeys to allow your customers to self-serve, freeing your teams’ time to handle more challenging conversations. Set up automated SMS payment reminders, helping your customers stay on top of payments. Integrate CRM and debt collection software for a seamless user experience.
Allow your customers to reach you when they want, on whatever channel they choose.
Our inbound and omnichannel solutions coupled with our drag-and-drop IVR journey builder help ensure your customers get through to the right teams as quickly as possible, giving your teams all of the information they need to give the best customer service. Whether your customers choose to contact you through webchat or Facebook Messenger, WhatsApp, over the phone or via email: our software helps your team centralise all communications into a seamless customer experience.
Increase revenue and contact rates for winning sales teams.
Contact the right people, at the right time: maximise your sales teams’ time and productivity whilst avoiding dropped calls. Increase sales revenue, customer and employee satisfaction by eliminating unproductive calls with Answer Machine Detection and our ‘best time to call’ algorithm.
Featured in Top CCaaS Vendors for 2023
Named as a leading vendor of speech analytics.
Everything you need to know to improve customer engagement in your business
Get free insight, research, expert interviews shared in your inbox every month.