How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Read our story so far and how we do things differently.
How MaxContact can help you get ahead in your sector
Our free performance audit can help you unlock the full potential of your contact centre.
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Evolve your customer communications
Cloud-based contact centre software, tailored to your business
Call centre software that helps sales, customer service and customer experience teams succeed.
Our powerful contact centre platform is ideal for sales, customer service and debt collection teams to reduce wasted time, improve your customer experience and give you full visibility of your team’s performance – wherever they’re working from.
MaxContact, Call Centre Software to help with…
Advanced Outbound Dialling
Reduce wasted time and speak to the people you need to most with predictive dialling and Answer Machine Detection. Use our advanced built-in data segmentation tools to ensure your teams are always focused on the right people at the right time.
Omnichannel Contact Centre
Give your customers choice in how, where and when they communicate with you across voice and digital channels to maximise customer engagement and positive outcomes for your business.
Inbound Contact Centre
Give your customers the most efficient way to help resolve their query. Build IVRs, use web chat, set-up agentless PCI-compliant payment options and allow your teams to manage multiple channels and queues all at one time. You can even use blended outbound and inbound contact strategies.
Performance Measurement & Reporting
Get insight that drives change. With real-time and historic business, department, campaign, or individual reporting, you can learn which contact strategies work best and where you’re falling short.
Speech Analytics
Make compliance easier with AI-powered speech analytics to ensure all your calls are handled properly and compliantly reducing the need for manual quality assurance checks.
Develop your teams
Let your team leaders monitor and support your teams during calls and web chats in real-time. Give them the functionality to guide conversations and QA interactions on any channel.
Giving you results to shout about
of customers say MaxContact is easy to use
average increase in sales revenue
average increase in customer satisfaction
average reduction in time taken to handle customer interactions
Our call centre solutions
Seamlessly manage multiple channels in one platform. Allow your customers to communicate the way they want, whether that’s over the phone, through webchat, social media, WhatsApp or email.
Reach your customers easier than ever before with Preview, Predictive and Progressive dialling methods, automated SMS, emails and WhatsApp functionality.
Manage all your inbound channels in one platform, and design smarter IVRs for taking payments, getting customers to the right people faster and providing automated self-serve options.
Take the stress out of debt collection.
Create PCI-compliant payment IVR journeys to allow your customers to self-serve, freeing your teams’ time to handle more challenging conversations. Set up automated SMS payment reminders, helping your customers stay on top of payments. Integrate CRM and debt collection software for a seamless user experience.
Allow your customers to reach you when they want, on whatever channel they choose.
Our inbound and omnichannel solutions coupled with our drag-and-drop IVR journey builder help ensure your customers get through to the right teams as quickly as possible, giving your teams all of the information they need to give the best customer service. Whether your customers choose to contact you through webchat or Facebook Messenger, WhatsApp, over the phone or via email: our software helps your team centralise all communications into a seamless customer experience.
Increase revenue and contact rates for winning sales teams.
Contact the right people, at the right time: maximise your sales teams’ time and productivity whilst avoiding dropped calls. Increase sales revenue, customer and employee satisfaction by eliminating unproductive calls with Answer Machine Detection and our ‘best time to call’ algorithm.
Expert contact centre teams we work with
Why MaxContact?
We're straight talking.
A no-nonsense team you can trust, with over 200 years of contact centre experience combined, our teams know their stuff. With free custom training available and a 100% UK-based support team, we’re always on hand when you need us.
Value for money.
Get a reliable platform, built for you and your needs, without costing the earth. Plug into pre-built integrations or take advantage of affordable custom developments. Over 97% of our customers think our software provides them value for money.
We keep it simple.
Your teams don’t need PHDs to use MaxContact. They’ll be up and running with hundreds of features in hours – not months. 96% of our customers think our platform is easy to use, leaving your teams to get on with what they do best, without any hassle.
Secure as standard.
MaxContact is ISO 27001, 9001 and Cyber Essential Plus certified so customer data is kept safe and compliant. Our dropless algorithm helps to ensure you stay compliant, providing you greater freedom to serve your customers effectively without the burden of regulatory compliance.
Our SaaS application is housed in Microsoft Azure for the highest security and compliance credentials, allowing you to automate your activities and reports with complete confidence.
See MaxContact in action
Request a customised, no-obligation demo for you and your business and receive:
- A quick 15-minute chat to discuss your business requirements
- A customised demo with one of our contact centre experts
- Insight into a range of powerful features, pricing, licensing, and integration options.
Everything you need to know to improve customer engagement in your business
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