How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
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Powering better conversation outcomes in your contact centre.
With MaxContact’s cloud contact centre platform, have more conversations, improve customer experience, and make data-driven decisions to drive growth.
Maximise your outbound team’s performance
Have more conversations with the right people at the right time with MaxContact’s automated contact data prioritisation and compliant outbound dialling.
Multi-tasking made easier, handle omnichannel inbound and outbound conversations seamlessly
Make the most of every minute with MaxContact’s outbound, inbound and omnichannel blended functionality. Meet customers where they are, respond to inbound contact and perform outbound activity.
Compliant dialling, secure payments & integrated into your business
Tick the compliance boxes with Ofcom-compliant dialling and PCI-compliant payment processing. Bring contact centre conversations into the heart of your business with CRM and telephony integration with MaxContact’s secure cloud-based contact centre solution.
Make better business decisions and understand the ‘why’ behind 100% of your contact centre conversations.
Spokn AI speech analytics is simple to set up, easy to understand and provides sophisticated insights at the click of a button.
The sector has shown remarkable resilience and growth, with industry revenue reaching an estimated £3.2 billion in 2024. This sustained growth demonstrates the vital role contact centres play in modern business operations. While the past year brought its share of challenges, it also showed us the adaptability of the sector.
Get better outbound campaign results with less effort.
Increase success rates with advanced outbound dialling, easy-to-use scripting, PCI-compliant payments, outbound skills-based routing and automated contact prioritisation. So you connect the right person in your team, to the right contact at the right time – for better close rates and call outcomes.
Bring phone and digital conversations together and set-up self-serve options in minutes.
Connect with customers faster and easier on any channel. Automatically send customers to the right agent and avoid long wait times with call-back options. Get better equipped for large call volumes and resolve simple queries without needing an agent using IVR technology, easily set up with our drag-and-drop functionality.
Empower your team to succeed with focused support
Supercharge your contact centre team and give them the best chance of success with MaxContact’s easy-to-use interface, designed and built to make work-life easier. Plus, live monitoring, coaching, whispering and barge functionality, plus unlimited recording, allows you to provide continued support for your team when they need it.
Contact centre platform tailored to your needs – by contact centre experts.
Your contact centre solution is built to your needs with the advice and support of a team of contact centre experts, helping you and your team reach their maximum potential.
“We were working with an enterprise ‘top 5’ provider – working with MaxContact has been completely different. Their team are experienced in technology, compliance, security and the industry. Support is no longer a battle. ”
VP, Firstsource
Increase in productivity utilising the MaxContact dialler
Reduction in handling time to increase agent efficiency
Reduction in time spent onboarding new campaigns for BPOs
Set up new campaigns and teams in minutes. Prioritise the right contact and match contacts with the right agent at the right time.
Create and edit complex, branching logic scripts. Automate post-interaction actions based on call outcomes. Make work easier with MaxContact’s Contact Hub.
Use conversation insights to make better business decisions and tailor agent coaching and quality assurance.
Create a team of multitaskers with inbound and outbound multichannel contact management.
