Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Ready to evolve your communications?

Book demo

Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

Cloud based contact centre software, tailored to your business

Increase your contact centre team’s efficiency and productivity with our advanced outbound dialling, blended inbound and omnichannel customer engagement platform.

We build contact centre software to help your customer service and customer experience teams succeed.

Our powerful contact centre platform is ideal for sales, customer service and debt collection teams to reduce wasted time, improve your customer experience and give you full visibility of your team’s performance – wherever they are.

MaxContact, one Contact Centre Software to help with…

Discover how MaxContact can benefit your contact centre

Our solutions

Omnichannel

Seamlessly manage multiple channels in one platform. Allow your customers to communicate the way they want, whether that’s over the phone, through webchat, social media, WhatsApp or email.

Reach your customers easier than ever before with Preview, Predictive and Progressive dialling methods, automated SMS, emails and WhatsApp functionality.

 

Inbound

Manage all your inbound channels in one platform, and design smarter IVRs for taking payments, getting customers to the right people faster and providing automated self-serve options.

Giving you results to shout about

96%

of customers say MaxContact is easy to use

43%

average increase in sales revenue

35%

average increase in customer satisfaction

17%

average reduction in time taken to handle customer interactions

Debt Collection Teams

Customer Service Teams

Sales Teams

Why MaxContact?

We're straight talking.

A no-nonsense team you can trust, with over 200 years of contact centre experience combined, our teams know their stuff. With free custom training available and a 100% UK-based support team, we’re always on hand when you need us.

Develop your teams

Value for money.

Get a reliable platform, built for you and your needs, without costing the earth. Plug into pre-built integrations or take advantage of affordable custom developments. Over 97% of our customers think our software provides them value for money.

We keep it simple.

Your teams don’t need PHDs to use MaxContact. They’ll be up and running with hundreds of features in hours – not months. 96% of our customers think our platform is easy to use, leaving your teams to get on with what they do best, without any hassle.

Secure as standard.

MaxContact is ISO 27001, 9001 and Cyber Essential Plus certified so customer data is kept safe and compliant. Our dropless algorithm helps to ensure you stay compliant, providing you greater freedom to serve your customers effectively without the burden of regulatory compliance.

Our SaaS application is housed in Microsoft Azure for the highest security and compliance credentials, allowing you to automate your activities and reports with complete confidence.

See MaxContact in action

Request a customised, no-obligation demo for you and your business and receive:

  • A quick 15-minute chat to discuss your business requirements
  • A customised demo with one of our contact centre experts
  • Insight into a range of powerful features, pricing, licensing, and integration options.