How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Read our story so far and how we do things differently.
How MaxContact can help you get ahead in your sector
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Contact Centre Software for the Public Sector
Overcome demand and drive exceptional customer experiences
Empower your team to overcome the challenges of high call volumes, complex enquiries, and outdated technology. Improve data security, staffing efficiencies and streamline operations with MaxContact’s contact centre software.
Omnichannel functionality across voice, chat, email, and social media
Empower agents to deliver improved customer experiences
Flexibility and scalability to meet demand
Achieve your goals
Provide efficient and helpful service to residents, acting as a gateway to the council and its services through better features such as call routing, call backs and PCI-compliant payment gateway
Enhance Experiences
Handle inquiries promptly, providing accurate information though canned responses and Ai Chatbot functionality to resolve issues effectively.
Improve Accessibility
Offer multiple contact channels (phone, email, webchat) and clear information resources
Increase Efficiency
Utilise self-service options, and IVRs to manage routine enquiries.
Increase CSAT Scores
Track and monitor performance against targets and look for training opportunities with coaching functionality
How MaxContact Supports Public Sector Contact Centres
Enhance Customer Engagement with Omnichannel
MaxContact empowers your team to provide customers with a seamless experience across various communication channels, reducing high volumes of inbound calls and wait times. Customers can interact through voice, SMS, email, webchat, WhatsApp, and more, ensuring they have the flexibility they desire. The result: A seamless engagement approach that meets the needs of the public.
Data Management and Speech Transcription
Ensure accuracy and minimise information gaps with MaxContact’s speech transcription feature. Calls are automatically transcribed, generating accurate logs of call information for future reference. This eliminates the need for manual note-taking, enhances compliance, and streamlines administrative tasks for agents.
Built with Security in Mind
MaxContact understands the critical importance of security and compliance in the public sector. Our solution is ISO27001, PCI-level 1 compliant and Cyber Essentials certified to ensure your data remains secure and protected. Additionally, our platform’s speech analytics functionality can proactively identify areas of risk or non-compliance, helping you maintain the highest standards.
Improved Customer Experience
Enhance customer experience by leveraging MaxContact to reduce call waiting times, improve personalisation, and offer self-serve options. Intelligent call routing and customised IVR systems direct customers to the right resources quickly, minimising frustration.
Data and Insights
Our solution grants you access to valuable data and insights that enable you to evaluate performance and identify areas of improvement. Detailed analytics help you understand call trends, peak hours, and service gaps, allowing you to make informed decisions.
Dynamic Solution for the Future
MaxContact’s adaptable platform scales with your needs, keeping your contact centre agile. We value your input and develop our solution with your feedback in mind, ensuring we meet your unique needs and solve any pain points. With MaxContact, you’re equipped for a future of excellence.
Core solutions
Secure Payment Solutions
Set up PCI-DSS compliant payment phone lines, take secure assisted payments, add the ability to pay online by link and automate payment workflows.
Call Backs
Avoid customer frustration during busy periods by providing them with a queue position and calling them back when they reach the front.
Easily Automate Messages
Resolve simple queries using IVR technology, easily set up with our drag and drop functionality.
Real-time Agent Coaching & Call Monitoring
Improve agent communication skills and ensures compliance.
Advanced Reporting & Analytics
Provides data-driven insights to optimise communication strategies.
Solutions that work hard for you
Related Blogs
22 Apr, 2024
Overcoming Key Challenges for Public Sector Contact Centres in 2024 and Beyond
The public sector contact centre industry faces unique challenges in delivering high-quality customer service to the general public while managing tight budgets and dated technology. Here, we highlight several key themes and pain points impacting customer experience in 2024 across local governments in the UK. Key Challenge #1: Slow Adoption of Digital Channels One striking…
6 Sep, 2023
AI in contact centres: optimising employee and customer experience
Growing demands – and rising costs These are challenging times for contact centres. Studies suggest that customer expectations have hit an all time high, and in one case, that a large majority of customers now consider the experience a company provides to be as important as its products or services. At the same time, pressure…
23 Oct, 2022
Complaint Handling in Your Contact Centre – How to Reduce Them and Improve Customer Experience
Customer complaints are an expected part of the job when it comes to contact centres. But if you want to reduce complaints and improve the customer experience, you have to be proactive in your approach. We sat down with CX+EX Coach & Expert, Natalie Calvert, and MaxContact Product Owner, Sean McIver, to get their takes…
25 Oct, 2023
Guest Blog: How Contact Centre Scripting Creates Enhanced Customer Experiences
In this guest blog, Whistl share insights on how contact centre scripting has evolved and explore how it can benefit your business by enhancing compliance, agent training, and customer experience. What is Contact Centre Scripting? Contact centre scripting is a structured approach to customer service and support operations. Agents work with predefined scripts or guidelines…
Why you should work with us
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
Supported
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
Features that deliver
To see how MaxContact’s engagement centre platform can connect communications for your business, request your customised demo today.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.