How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Read our story so far and how we do things differently.
How MaxContact can help you get ahead in your sector
Our free performance audit can help you unlock the full potential of your contact centre.
Request a Call
Would you like a quick call to discover if MaxContact can benefit your business or do you have a question for our contact centre experts?
Simply fill in your details below and our team will be in touch for a quick call.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
Contact Centre Software for the Public Sector
Overcome demand and drive exceptional customer experiences
Empower your team to overcome the challenges of high call volumes, complex enquiries, and outdated technology. Improve data security, staffing efficiencies and streamline operations with MaxContact’s contact centre software.
Omnichannel functionality across voice, chat, email, and social media
Empower agents to deliver improved customer experiences
Flexibility and scalability to meet demand
How MaxContact Supports Public Sector Contact Centres
Enhance Customer Engagement with Omnichannel
MaxContact empowers your team to provide customers with a seamless experience across various communication channels, reducing high volumes of inbound calls and wait times. Customers can interact through voice, SMS, email, webchat, WhatsApp, and more, ensuring they have the flexibility they desire. The result: A seamless engagement approach that meets the needs of the public.
Data Management and Speech Transcription
Ensure accuracy and minimise information gaps with MaxContact’s speech transcription feature. Calls are automatically transcribed, generating accurate logs of call information for future reference. This eliminates the need for manual note-taking, enhances compliance, and streamlines administrative tasks for agents.
Built with Security in Mind
MaxContact understands the critical importance of security and compliance in the public sector. Our solution is ISO27001, PCI-level 1 compliant and Cyber Essentials certified to ensure your data remains secure and protected. Additionally, our platform’s speech analytics functionality can proactively identify areas of risk or non-compliance, helping you maintain the highest standards.
Improved Customer Experience
Enhance customer experience by leveraging MaxContact to reduce call waiting times, improve personalisation, and offer self-serve options. Intelligent call routing and customised IVR systems direct customers to the right resources quickly, minimising frustration.
Data and Insights
Our solution grants you access to valuable data and insights that enable you to evaluate performance and identify areas of improvement. Detailed analytics help you understand call trends, peak hours, and service gaps, allowing you to make informed decisions.
Dynamic Solution for the Future
MaxContact’s adaptable platform scales with your needs, keeping your contact centre agile. We value your input and develop our solution with your feedback in mind, ensuring we meet your unique needs and solve any pain points. With MaxContact, you’re equipped for a future of excellence.
Solutions that work hard for you
Why you should work with us
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
Supported
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
Features that deliver
To see how MaxContact’s engagement centre platform can connect communications for your business, request your customised demo today.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
Everything you need to know to improve customer engagement in your business
Get free insight, research, expert interviews shared in your inbox every month.