Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

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- Employee Experience

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- Security & Compliance

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Solutions > Industries > Public Sector

Contact Centre Software for the Public Sector

Overcome demand and drive exceptional customer experiences

Empower your team to overcome the challenges of high call volumes, complex enquiries, and outdated technology. Improve data security, staffing efficiencies and streamline operations with MaxContact’s contact centre software.

Omnichannel functionality across voice, chat, email, and social media

Empower agents to deliver improved customer experiences

Flexibility and scalability to meet demand

Achieve your goals

Provide efficient and helpful service to customers through features such as call routing, call backs and PCI-compliant payment gateway

Enhance Experiences

Handle inquiries promptly, providing accurate information though canned responses and AI Chatbot functionality to resolve issues effectively.

Improve Accessibility

Offer multiple contact channels (phone, email, webchat) and clear information resources

Increase Efficiency

Utilise self-service options, and IVRs to manage routine enquiries.

Increase CSAT Scores

Track and monitor performance against targets and look for training opportunities with coaching functionality

How MaxContact Supports Public Sector Contact Centres

Core solutions

Automate payment processes

Secure Payment Solutions

Set up PCI-DSS compliant payment phone lines, take secure assisted payments, add the ability to pay online by link and automate payment workflows.


Call Backs

Avoid customer frustration during busy periods by providing them with a queue position and calling them back when they reach the front.

Easily Automate Messages

Resolve simple queries using IVR technology, easily set up with our drag and drop functionality.

Analytics, AI & Optimisation

Real-time Agent Coaching & Call Monitoring

Improve agent communication skills and ensures compliance.

Ready to report

Understand the ‘why’

Make better business decisions and understand the ‘why’ behind 100% of your contact centre conversations.

Solutions that work hard for you

Related Blogs

22 Apr, 2024

Overcoming Key Challenges for Public Sector Contact Centres in 2024 and Beyond

The public sector contact centre industry faces unique challenges in delivering high-quality customer service to the general public while managing tight budgets and dated technology. Here, we highlight several key themes and pain points impacting customer experience in 2024 across local governments in the UK. Key Challenge #1: Slow Adoption of Digital Channels One striking…

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6 Sep, 2023

AI in contact centres: optimising employee and customer experience

Growing demands – and rising costs These are challenging times for contact centres. Studies suggest that customer expectations have hit an all time high, and in one case, that a large majority of customers now consider the experience a company provides to be as important as its products or services. At the same time, pressure…

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30 Apr, 2024

Bridging the Digital Gap: Practical Solutions for Public Sector Contact Centres on a Budget

Public sector contact centres are on the cusp of a digital revolution, aiming to streamline processes, personalise interactions, and delight customers with efficient and user-friendly experiences. However, embarking on this journey often comes with budgetary limitations. While long-term digital goals are crucial, the needs of your contact centre can’t wait. In this blog post, we’ll…

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Why you should work with us

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100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

Features that deliver

To see how MaxContact’s engagement centre platform can connect communications for your business, request your customised demo today.

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