How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Analytics, AI & Optimisation
Our goal is contact centre excellence, where data-driven decision-making and intelligent automation are the keys to achieving unparalleled performance and customer satisfaction.
MaxContact’s reporting, AI, and optimisation tools allow contact centres to meet and exceed customer expectations while driving efficiency and profitability.
Never Skip A Beat With Advanced Reporting.
Visualise Business Critical Stats
With dashboards, reports and wallboards so you can see where your numbers are up to at a glance.
Track Targets
Set and see your progress towards team targets.
Quick Reports & Schedules
Business-critical information delivered to your inbox.
Custom Reports
Built around your business, as well as over 30 standard reports.
Understand Your Customers To Provide Exceptional Service.
Speech Analytics
Understand customer sentiment, improve call quality, and reduce churn by utilising AI technology.
Text To Transcript
Provides an instant call summary to use for training and quality purposes.
Keyword Tracking
Mark those all-important ‘trigger words’ allowing you to identify trends and support your agents.
Agent Support
Prompts, performance tracking, QA and compliance.
“We have greater visibility than ever of our call data”
Since moving to MaxContact, insurance specialists, Compare My Insurance, is enjoying increased contact rates, which means more customers and greater efficiency. Find out more about how they seamlessly migrated to MaxContact and boosted agent productivity.
Take The ‘Work’ Out Of Workforce Planning.
Optimised Scheduling
Using drag and drop functionality, you can visualise and optimise your team scheduling in an instance. Utilise real-time data to provide accurate forecasting and planning.
Agent Self-Scheduling
Use the dedicated web portal or mobile app and empower agents to manage their shift preferences and holiday availability.
Accurate Forecasting
The multi-skill forecasting tool removes the need for spreadsheets and simplifies demand forecasting.
Real-Time Performance
View agent’s stats to quickly identify discrepancies and maintain customer service levels.
Experience MaxContact
Request a Customised Demo
- 30-minute no pressure discussion
- See how our solution can work for you
- Speak with a contact centre expert
- See all the features suitable for your goals
Explore All Call Centre Solutions
Dial. Speak. Disposition. Repeat.
Let your agents deal with your customers, not your dialler.
Designed with agents, for agents – it’s intuitive and functional for more speed and improved accuracy.
Contact Hub removes distractions so your agents can focus on what matters.
Customer Contact Strategies for Successful Campaigns
Adopt the right contact strategy for every single customer through the power of AI, automation, and a tonne of powerful contact centre features. Find out how MaxContact can improve your outbound communications.
Download Outbound customer engagement brochure
To find out more about MaxContact’s outbound customer engagement platform. Fill in your details below and we’ll email you a copy right away.