How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Read our story so far and how we do things differently.
How MaxContact can help you get ahead in your sector
Our free performance audit can help you unlock the full potential of your contact centre.
Request a Call
Would you like a quick call to discover if MaxContact can benefit your business or do you have a question for our contact centre experts?
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Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
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Analytics, AI & Optimisation
MaxContact’s analytics tools help you understand performance and emerging trends. Use our advanced AI-powered speech analytics to automate processes and manual tasks like assessing quality, saving you time and increasing accuracy.
Reporting and analytics tools are built in and you can access a wide range of additional tools.
Take your business to the next level
With a full suite of reporting features built in, you can run reports on demand whenever you like or schedule automatic reports when you need.
We add new features all the time, so whatever you want to know, from productivity and sales performance to trend analysis and more, you can be confident you have all the information at your fingertips to make informed business decisions.
Pick up on the often overlooked signs your customer is unhappy before things escalate. MaxContact’s integrated speech analytics provide both real-time and historical analytics for conversations, sentiment and productivity. Speech analytics helps you and your team understand what is going to cause problems, uncover trends that trigger call volume changes, and remain fully compliant. Your QA team will have the information they need to help your team improve and focus on the most valuable feedback.
Scheduling your teams shifts and patterns can be difficult, which is why we offer a solution that does the heavy lifting for you. MaxContact WFM looks at all your different interactions and uses statistical analysis to make sure you’re efficiently staffed to meet your goals whilst keeping associated costs under control.
Reduce your workforce
costs by up to 30%
See up to 25% reduction in
complaints*
*Source: Avoira
Integrate existing software
Whether it’s payment software, CRM or financial software, MaxContact integrates with leading vendors and we can develop custom integration for any software we’re yet to connect to.
Compliant & Secure
MaxContact is ISO27001 certified so you can be sure we keep yours and your customers’ data safe and compliant. Our SaaS application is housed in Microsoft Azure offering the highest security and compliance credentials.
Download our Speech Analytics brochure
To find out how you can use speech analytics in your business. Fill in your details below and we’ll email you a copy of our brochure right away.
