All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
Ready to evolve your communications?
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
Increase staff happiness and productivity
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
On-demand demo
We've summarised MaxContact's powerful features and functionality into 3-minutes viewing
We’re making smart conversations happen
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Read the latest resources and industry insights
What clients say about working with MaxContact
How MaxContact can help your business
Us, our team and how we do things differently
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Book a demo
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Analytics, AI & Optimisation
MaxContact’s analytics tools help you understand performance and emerging trends. Use our advanced AI-powered speech analytics to automate processes and manual tasks like assessing quality, saving you time and increasing accuracy.
Reporting and analytics tools are built in and you can access a wide range of additional tools.
Take your business to the next level
With a full suite of reporting features built in, you can run reports on demand whenever you like or schedule automatic reports when you need.
We add new features all the time, so whatever you want to know, from productivity and sales performance to trend analysis and more, you can be confident you have all the information at your fingertips to make informed business decisions.
Pick up on the often overlooked signs your customer is unhappy before things escalate. MaxContact’s integrated speech analytics provide both real-time and historical analytics for conversations, sentiment and productivity. Speech analytics helps you and your team understand what is going to cause problems, uncover trends that trigger call volume changes, and remain fully compliant. Your QA team will have the information they need to help your team improve and focus on the most valuable feedback.
Scheduling your teams shifts and patterns can be difficult, which is why we offer a solution that does the heavy lifting for you. MaxContact WFM looks at all your different interactions and uses statistical analysis to make sure you’re efficiently staffed to meet your goals whilst keeping associated costs under control.
Reduce your workforce
costs by up to 30%
See up to 25% reduction in
complaints*
*Source: Avoira
Integrate existing software
Whether it’s payment software, CRM or financial software, MaxContact integrates with leading vendors and we can develop custom integration for any software we’re yet to connect to.
Compliant & Secure
MaxContact is ISO27001 certified so you can be sure we keep yours and your customers’ data safe and compliant. Our SaaS application is housed in Microsoft Azure offering the highest security and compliance credentials.
Download our Speech Analytics brochure
To find out how you can use speech analytics in your business. Fill in your details below and we’ll email you a copy of our brochure right away.
