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Our products > Analytics and Optimisation

Analytics, AI & Optimisation

MaxContact’s analytics tools help you understand performance and emerging trends. Use our advanced AI-powered speech analytics to automate processes and manual tasks like assessing quality, saving you time and increasing accuracy.

Reporting and analytics tools are built in and you can access a wide range of additional tools.

Take your business to the next level

Ready to report

With a full suite of reporting features built in, you can run reports on demand whenever you like or schedule automatic reports when you need.

We add new features all the time, so whatever you want to know, from productivity and sales performance to trend analysis and more, you can be confident you have all the information at your fingertips to make informed business decisions.

Dive deeper with speech analytics

Pick up on the often overlooked signs your customer is unhappy before things escalate. MaxContact’s integrated speech analytics provide both real-time and historical analytics for conversations, sentiment and productivity. Speech analytics helps you and your team understand what is going to cause problems, uncover trends that trigger call volume changes, and remain fully compliant. Your QA team will have the information they need to help your team improve and focus on the most valuable feedback.

Effortless workforce management (WFM)

Scheduling your teams shifts and patterns can be difficult, which is why we offer a solution that does the heavy lifting for you. MaxContact WFM looks at all your different interactions and uses statistical analysis to make sure you’re efficiently staffed to meet your goals whilst keeping associated costs under control.

Reduce your workforce
costs by up to 30%

See up to 25% reduction in
complaints*

*Source: Avoira

Integrate existing software

Whether it’s payment software, CRM or financial software, MaxContact integrates with leading vendors and we can develop custom integration for any software we’re yet to connect to.

Learn about integrations

Compliant & Secure

​​MaxContact is ISO27001 certified so you can be sure we keep yours and your customers’ data safe and compliant. Our SaaS application is housed in Microsoft Azure offering the highest security and compliance credentials.

Want to know more?

Download our speech analytics brochure to find out more.

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