Industries

How MaxContact can help you get ahead in your sector

- BPO Industries

- Communications

- Financial Services

- Utilities

- Retail

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

Why MaxContact?

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

Free Audit

Our free performance audit can help you unlock the full potential of your contact centre.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

Packages

Our packages are designed to help your business speak to more prospects and customers quickly and effectively.

Unlimited bespoke training that’s always free

Free unlimited and secure call recording storage

UK-based technical support team

Get Pricing

“The MaxContact platform enabled us to offer a truly omnichannel solution to clients. We can now do outbound, inbound and live chat, all within one campaign. We are now making more contacts with decision makers leading to a productivity increase of 30% ”

Scott Brown / Technology Director

“How quickly MaxContact was able to implement system setup at the beginning, including considerable out-of-hours support, was a real highlight!”

Gareth Morgan / Operations & Communications Manager

Features

FeatureVoice (Talk)Voice+ DigitalEnterprise
Outbound & Inbound
Predictive, Progressive, Preview
Undroppable Algorithm
Campaign Manager
Unlimited Lists
Queues Management
Callbacks Tracking
Skills Matching
Do Not Call
Data Management
IVR Builder
Script Editor
Team Management
User Permissions
Management Portal
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Data Handling
Lead Importor
API Lead Importer
Lead Management
List Data Management
Import Do Not Contact
Record History
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Business Intelligence
Dashboards & Wallboards
System Activity 
Standard Reports
Customer Reports
Report Scheduler
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Digital
Email
SMS
Web Chat
*Facebook
*WhatsApp
Message Templates
Content Filtering
Canned Responses
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Speech Analytics
Speech to Text Transcription
Keyword Tracking
Sentiment Analysis
Performance Analysis
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Workforce Management
Forecasting & Reporting
Optimised Scheduling
Agent Performance
Agent Self-Scheduling 
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Get Pricing

Add Ons

Webchat

AI-Powered Chatbot

Revolutionise your customer support with MaxContact’s AI-powered chatbot. Designed to meet the growing demand for instant answers. 

  • Respond instantly to customer queries 
  • Available 24/7 across various channels 
  • Deflect calls and handle repetitive tasks 
  • Empower contact centre agents to focus on building relationships 
  • Boost efficiency and ensure a better customer experience 
More talk, fewer voicemails

Speech Transcription

Empower your QA and compliance teams with speech transcription and watch them become faster, highly accurate and more robust.  

  • Transcribe 100% of calls  
  • Pinpoint specific keywords discussed during a conversation 
  • Refer back to the conversation for training purposes 
  • Unlimited free storage  
Analytics, AI & Optimisation

Speech Analytics

Get better insight into every customer and employee interaction with MaxContact’s integrated speech analytics. 

  • Understand customer trends  
  • Provide agent feedback and training  
  • Use the data to improve customer service 
  • Easy to digest reporting dashboard 

Workforce Management

Streamline your operations, balance resources with demand, and reduce staff churn.

  • Seamless integrations
  • Cut costs without compromise
  • Remove scheduling guesswork

Start Your Free Trial Today

Enhance productivity, streamline operations, and deliver exceptional experiences that generate revenue – no commitment required.