How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Read our story so far and how we do things differently.
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Benchmark your contact centre performance against key KPIs, based on data from 500 contact centre leaders.
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Find The Perfect Package
Designed to help your business have more conversations with the right people to unlock more revenue, knowing that reporting and compliance are covered.
Bespoke training and implementation process
Free unlimited and secure call recording storage
UK-based technical support team
Call
Advanced outbound dialling allows you to speak with more prospects and customers quickly, coupled with smart inbound features so you’re always there to respond.
Connect
Reach your audience anywhere, anytime. Our powerful tools let you connect with customers on their preferred channels.
Complete
Our advanced dialling features and omnichannel. Plus, speech analytics provide the latest employee, prospect and customer intelligence to improve and grow your business.
“The MaxContact platform enabled us to offer a truly omnichannel solution to clients. We can now do outbound, inbound and live chat, all within one campaign. We are now making more contacts with decision makers leading to a productivity increase of 30% ”
Scott Brown / Technology Director
“How quickly MaxContact was able to implement system setup at the beginning, including considerable out-of-hours support, was a real highlight!”
Gareth Morgan / Operations & Communications Manager
Features
| Feature | Call | Connect | Complete |
|---|---|---|---|
| Outbound & Inbound | |||
| Softphone Manual & Preview Dialling Click to Dial Advanced Predictive & Progressive Dialling Answer Machine Detection Undroppable Algorithm Outbound Skill-Based Routing Campaign Manager Unlimited Lists Queues Management Callbacks Tracking Inbound Skills Matching Do Not Call IVR Builder Script Editor Call recording Warm and cold transfers Team Management User Permissions Management Portal | ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ | ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ | ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ |
| Digital | |||
| Send and Receive Emails Email Management Send and receive SMS Script triggered Emails & SMS Send bulk SMS Web Chat Meta Messaging Send and Receive WhatsApp WhatsApp Message Templates Content Filtering Canned Responses | ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ | ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ | |
| Data Handling | |||
| Contact data prioritisation & handling Lead Importor API Lead Importer Lead Management List Data Management Import Do Not Contact Record History | ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ | ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ | ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ |
| Quality Assurance | |||
| Dashboards & Wallboards System Activity Recording Playback QA Record Call Whisper Call Barging Evaluations | ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ | ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ | ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ |
| Business Intelligence | |||
| Dashboards & Wallboards System Activity Standard Reporting Custom Reporting Report Scheduler | ✔️ ✔️ ✔️ ✔️ ✔️ | ✔️ ✔️ ✔️ ✔️ ✔️ | ✔️ ✔️ ✔️ ✔️ ✔️ |
| Spokn AI – Speech Analytics | |||
| Speech to Text Transcription Keyword Tracking Sentiment Analysis Performance Analysis | ✔️ ✔️ ✔️ ✔️ | ||
| Services | |||
| Knowledge base Unlimited Coaching & QA licenses Unlimited Call Recording Storage Unlimited Call Transcript Storage 8am – 8pm UK-based email & web chat support 8am – 8pm UK-based phone support | ✔️ ✔️ ✔️ ✔️ ✔️ | ✔️ ✔️ ✔️ ✔️ ✔️ | ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ |
Add Ons
Revolutionise your customer support with MaxContact’s AI-powered chatbot. Designed to meet the growing demand for instant answers.
- Respond instantly to customer queries
- Available 24/7 across various channels
- Deflect calls and handle repetitive tasks
- Empower contact centre agents to focus on building relationships
- Boost efficiency and ensure a better customer experience
Get better insight into every customer and employee interaction with MaxContact’s integrated speech analytics.
- Understand customer trends
- Provide agent feedback and training
- Use the data to improve customer service
- Easy to digest reporting dashboard
Streamline your operations, balance resources with demand, and reduce staff churn.
- Seamless integrations
- Cut costs without compromise
- Remove scheduling guesswork
Process PCI-compliant payments without the hassle.
- Self-serve options
- Compliance that safeguards customers on employees
- Assisted payments using keypad