Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

About

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

Find The Perfect Package

Designed to help your business have more conversations with the right people to unlock more revenue, knowing that reporting and compliance are covered.

Bespoke training and implementation process

Free unlimited and secure call recording storage

UK-based technical support team

“The MaxContact platform enabled us to offer a truly omnichannel solution to clients. We can now do outbound, inbound and live chat, all within one campaign. We are now making more contacts with decision makers leading to a productivity increase of 30% ”

Scott Brown / Technology Director

“How quickly MaxContact was able to implement system setup at the beginning, including considerable out-of-hours support, was a real highlight!”

Gareth Morgan / Operations & Communications Manager

Features

FeatureCallConnectComplete
Outbound & Inbound
Softphone 
Manual & Preview Dialling 
Click to Dial 
Advanced Predictive & Progressive Dialling 
Answer Machine Detection 
Undroppable Algorithm
Outbound Skill-Based Routing 
Campaign Manager
Unlimited Lists
Queues Management
Callbacks Tracking
Inbound Skills Matching 
Do Not Call 
IVR Builder
Script Editor
Call recording 
Warm and cold transfers 
Team Management
User Permissions
Management Portal
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Digital
Send and Receive Emails 
Email Management 
Send and receive SMS 
Script triggered Emails & SMS
Send bulk SMS
Web Chat
Meta Messaging 
Send and Receive WhatsApp
WhatsApp Message Templates
Content Filtering
Canned Responses
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Data Handling
Contact data prioritisation & handling
Lead Importor
API Lead Importer
Lead Management
List Data Management
Import Do Not Contact
Record History
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Quality Assurance
Dashboards & Wallboards
System Activity 
Recording Playback
QA Record
Call Whisper 
Call Barging 
Evaluations
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Business Intelligence
Dashboards & Wallboards
System Activity 
Standard Reporting
Custom Reporting 
Report Scheduler
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Spokn AISpeech Analytics
Speech to Text Transcription
Keyword Tracking
Sentiment Analysis
Performance Analysis
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Services
Knowledge base 
Unlimited Coaching & QA licenses 
Unlimited Call Recording Storage 
Unlimited Call Transcript Storage 
8am – 8pm UK-based email & web chat support 
8am – 8pm UK-based phone support 

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24×7 support is available on request
Get Pricing

Add Ons

Webchat

Revolutionise your customer support with MaxContact’s AI-powered chatbot. Designed to meet the growing demand for instant answers. 

  • Respond instantly to customer queries 
  • Available 24/7 across various channels 
  • Deflect calls and handle repetitive tasks 
  • Empower contact centre agents to focus on building relationships 
  • Boost efficiency and ensure a better customer experience 

Get better insight into every customer and employee interaction with MaxContact’s integrated speech analytics. 

  • Understand customer trends  
  • Provide agent feedback and training  
  • Use the data to improve customer service 
  • Easy to digest reporting dashboard 

Streamline your operations, balance resources with demand, and reduce staff churn.

  • Seamless integrations
  • Cut costs without compromise
  • Remove scheduling guesswork

Process PCI-compliant payments without the hassle.

  • Self-serve options
  • Compliance that safeguards customers on employees
  • Assisted payments using keypad