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Get the tools and insight you need to deliver exceptional customer service.
Maximise efficiencies with built-in communication workflows
Give a better experience to your teams and customers
Route customers to the right place, first time
Supporting customer services teams
No more toggling between different systems. All your customer enquiries come to the same place – from WhatsApp and email to calls and Facebook.
Deal with the customers you’re meant to with intelligent contact routing. Get the most appropriate enquiries for your role, experience or seniority, and resolve more queries first time.
Set workload limits for staff so they’re never overwhelmed. Configure the system to prioritise time-intensive enquiries, so they’re dealt with properly.
Get full visibility of each customer enquiry. Use countdown clocks to ensure SLAs are met.
Cut time and effort with preconfigured responses, approved messaging and a pool or centrally-updated, up-to-the-minute information.
Customer service that measures up
Design inbound IVRs with our drag and drop editor to ensure your customers can find the team or function they’re looking for quickly and easily.
Empower your customers to contact you on the channel of their choice – voice, web chat, email, SMS, WhatsApp or Facebook messenger.
Take control with pre-approved customer communications built into your workflows. Quickly respond to common queries or routine.
Get the full picture with real-time and historical data across CSAT, average handling times, outcomes or even call recording. With visibility across every channel and your customer journey, you can see which agents get 5-stars or are the fastest at handling queries.
Allocate workloads and priorities to ensure all inbound communications are answered and actioned, to get ahead of your SLAs.
I cannot recommend MaxContact enough. The system is reliable, simple to use and packed with features that make customer engagement and reporting so easy.
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.