Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

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We’re making smart conversations happen

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What clients say about working with MaxContact

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How MaxContact can help your business

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Us, our team and how we do things differently

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Solutions > Use Cases > Customer Service

MaxContact for customer service teams

Take the effort out of omnichannel

Get the tools and insight you need to deliver exceptional customer service.

Effortless workforce management (WFM)

Maximise efficiencies with built-in communication workflows

Give a better experience to your teams and customers

Route customers to the right place, first time

For agents

For managers

Supporting customer services teams

One platform for all customer queries

No more toggling between different systems. All your customer enquiries come to the same place – from WhatsApp and email to calls and Facebook.

Resolve more queries first time

Deal with the customers you’re meant to with intelligent contact routing. Get the most appropriate enquiries for your role, experience or seniority, and resolve more queries first time.

Work smarter, not harder

Set workload limits for staff so they’re never overwhelmed. Configure the system to prioritise time-intensive enquiries, so they’re dealt with properly.

Prioritise your workload

Get full visibility of each customer enquiry. Use countdown clocks to ensure SLAs are met.

Cut out repetitive work with automated workflows

Cut time and effort with preconfigured responses, approved messaging and a pool or centrally-updated, up-to-the-minute information.

Customer service that measures up

Send customers to the right place

Design inbound IVRs with our drag and drop editor to ensure your customers can find the team or function they’re looking for quickly and easily.

Offer a choice of digital channels

Empower your customers to contact you on the channel of their choice – voice, web chat, email, SMS, WhatsApp or Facebook messenger.

Stick to what works

Take control with pre-approved customer communications built into your workflows. Quickly respond to common queries or routine.

Improve experience with better data

Get the full picture with real-time and historical data across CSAT, average handling times, outcomes or even call recording. With visibility across every channel and your customer journey, you can see which agents get 5-stars or are the fastest at handling queries.

Never miss a customer again

Allocate workloads and priorities to ensure all inbound communications are answered and actioned, to get ahead of your SLAs.

Core solutions

Design winning workflows

IVR and automation

Build and edit your IVR in real-time to route customers to the best departments and teams for their enquiries, set up automatic PCI-DSS payment phone lines and automate communications based on the customer workflow.

Omnichannel

Omnichannel software

Have conversations with customers on any channel. Build customer journeys and workflows that automate communications based on common triggers. Use pre-configured scripts to guide customers forward. All these powerful

Outbound and inbound call management

Do your teams do everything, but mainly focus on dealing with customers on various channels? No problem. Prioritise inbound calls and interactions, and when there’s nothing to action, the team can be proactively dialling customers.

Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.

Supported

100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

Features that deliver

To see how MaxContact’s engagement platform can help your business, request your customised demo.