How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Take the effort out of omnichannel
Get the tools and insight you need to deliver exceptional customer service.
Maximise efficiencies with built-in communication workflows
Give a better experience to your teams and customers
Route customers to the right place, first time
For agents
For managers
Supporting customer services teams
One platform for all customer queries
No more toggling between different systems. All your customer enquiries come to the same place – from WhatsApp and email to calls and Facebook.
Resolve more queries first time
Deal with the customers you’re meant to with intelligent contact routing. Get the most appropriate enquiries for your role, experience or seniority, and resolve more queries first time.
Work smarter, not harder
Set workload limits for staff so they’re never overwhelmed. Configure the system to prioritise time-intensive enquiries, so they’re dealt with properly.
Prioritise your workload
Get full visibility of each customer enquiry. Use countdown clocks to ensure SLAs are met.
Cut out repetitive work with automated workflows
Cut time and effort with preconfigured responses, approved messaging and a pool or centrally-updated, up-to-the-minute information.
Customer service that measures up
Send customers to the right place
Design inbound IVRs with our drag and drop editor to ensure your customers can find the team or function they’re looking for quickly and easily.
Offer a choice of digital channels
Empower your customers to contact you on the channel of their choice – voice, web chat, email, SMS, WhatsApp or Facebook messenger.
Stick to what works
Take control with pre-approved customer communications built into your workflows. Quickly respond to common queries or routine.
Improve experience with better data
Get the full picture with real-time and historical data across CSAT, average handling times, outcomes or even call recording. With visibility across every channel and your customer journey, you can see which agents get 5-stars or are the fastest at handling queries.
Never miss a customer again
Allocate workloads and priorities to ensure all inbound communications are answered and actioned, to get ahead of your SLAs.
Core solutions
IVR and automation
Build and edit your IVR in real-time to route customers to the best departments and teams for their enquiries, set up automatic PCI-DSS payment phone lines and automate communications based on the customer workflow.
Omnichannel software
Have conversations with customers on any channel. Build customer journeys and workflows that automate communications based on common triggers. Use pre-configured scripts to guide customers forward. All these powerful
Outbound and inbound call management
Do your teams do everything, but mainly focus on dealing with customers on various channels? No problem. Prioritise inbound calls and interactions, and when there’s nothing to action, the team can be proactively dialling customers.
I cannot recommend MaxContact enough. The system is reliable, simple to use and packed with features that make customer engagement and reporting so easy.
Why you should work with us
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
Supported
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
Features that deliver
To see how MaxContact’s engagement platform can help your business, request your customised demo.