Webinars & Events

Product

[OnDemand Demo] Contact Hub: Behind-The-Scenes

Date: 18 Apr 2024

Join Leah (Product Marketing Exec), Elin (UX Design Lead), and Kayleigh (Training Specialist) as they unveil the cutting-edge features of Contact Hub, designed with agents in mind.

Community Event

Afterwork with MaxContact: A Community Meet Up Event

Date: 01 Feb 2024

As the contact centre landscape evolves, staying ahead is essential. In February 2024, MaxContact hosted an evening event in Manchester full of insightful talks and networking for the contact centre industry. We explored the latest trends and emerging technologies shaping the future of the contact centre. Want to attend the next event? Join the MaxContact…

Hybrid Working

Crafting Innovation with a Hybrid Working Leadership Team

Date: 14 Mar 2024

For nearly four years the contact centre industry has been focused on enabling effective working with the frontline working from home some or all of the time. What about the leadership team? We don’t often have the conversation to explore how contact centre leaders can operate as effectively as possible, especially given the distinct nature…

Product

[Live Demo] Spokn AI: Speech Analytics for Contact Centres

Date: 20 Mar 2024

Discover the power of Spokn AI, Max Contact’s cutting-edge speech analytics solution. In this insightful webinar, Kayleigh Tait (Head of Marketing) and Sean McIVer(Product Owner) demonstrate how Spokn AI tackles common contact centre challenges by providing accessible, actionable insights from customer conversations. With sentiment analysis, trending topic identification, and detailed call summaries, Spokn AI empowers…

AI

Cut the **** 10 things you really need to know about AI in the contact centre

Date: 19 Mar 2024

Tired of all the AI hype and confusion? Join our industry experts as they cut through the noise and deliver the 10 essential truths you need to know about AI in your contact centre. Our industry experts will debunk common myths, answer your pressing questions, and provide clear, actionable insights you can use to make…

Product

How can contact centres maximise sales success in an unpredictable market?

Date: 21 Feb 2024

Are we still in a recession? Or is our economy recovering and business on the up? It depends on who you ask – one thing is for certain: consumers are savvy, and the ‘hard sell’ doesn’t equate to sales success in 2024. So what does? Join Richard Coward, Strategic Sales Director and Kayleigh Tait, Head…

Operational Efficiencies

Work smarter not harder: Strategies to help your contact centre work more efficiently in 2024

Date: 12 Dec 2023

In today’s challenging contact centre landscape, the key to success lies in working smarter, not harder. Join us as we guide you through the current industry trends, customer expectations, and regulations before casting our eyes forward to what contact centre leaders should expect in 2024. Learn to build and retain a high-performing team to ensure…

Product

AI-Chatbot Live Demo: Reducing Operational Demand Without Harming The Customer Journey

Date: 14 Dec 2023

We know driving efficiency is crucial right now, so businesses are looking to AI-powered digital engagement tools like chatbots to help reduce demand on their people.

Future Proofing

Peering into the Crystal Ball: Navigating the Contact Centre Landscape in 2024

Date: 08 Nov 2023

As we progress through the final quarter of the year, it’s the perfect time to reflect on the industry’s present state and set our sights on what’s in store for 2024. Join MaxContact for our upcoming webinar, where we’ll do just that. We’ll delve into the insights from our latest industry report, “The Evolving Contact…

The AI Butterfly Effect Its Impact on EX and CX Webinar MaxContact

AI

The AI Butterfly Effect: Its Impact on CX and EX

Date: 14 Sep 2023

Time: 14:00

Join experts Ben Booth, Matthew Yates, and James Revell in our upcoming webinar as we explore the impact of AI on customer and employee experience and discuss how embracing this fast-moving technology can create a profound butterfly effect, sending positive ripples throughout your entire organisation.

Operational Efficiencies

How to harness innovation to improve contact strategies and drive continuous improvement

Date: 22 Jun 2023

Time: 11:00 – 11:45

In today’s rapidly changing world, contact centres face ongoing challenges to enhance their operations. Our webinar will delve into the pivotal role of innovation in shaping your contact centre’s culture, and more importantly, show you how to effectively harness it for the benefit of your customers, employees, and overall growth. Our expert speakers, Martin Teasdale,…

Operational Efficiencies

How to reduce costs in your contact centre without compromising experience

Date: 15 Mar 2023

Time: 11:00 – 11:30

Discover actionable tips and strategies for reducing costs in your contact centre, all without sacrificing customer or employee experience, in MaxContact’s latest webinar. With over 30 years of combined experience working in or alongside contact centres our guests have a wealth of knowledge to share with you. And the best part? You get to shape…

Webinars and Events

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