Webinars & Events

Event

Afterwork with MaxContact: Unlocking Contact Centre Excellence

Date: 01 Feb 2024

Time: 18:00

Hear from contact centre experts, connect with industry peers and unwind with free food and drink at Afterwork with MaxContact.

On demand

Peering into the Crystal Ball: Navigating the Contact Centre Landscape in 2024

Date: 08 Nov 2023

Time: 15:00

As we progress through the final quarter of the year, it’s the perfect time to reflect on the industry’s present state and set our sights on what’s in store for 2024. Join MaxContact for our upcoming webinar, where we’ll do just that. We’ll delve into the insights from our latest industry report, “The Evolving Contact…

The AI Butterfly Effect Its Impact on EX and CX Webinar MaxContact

On demand

The AI Butterfly Effect: Its Impact on CX and EX

Date: 14 Sep 2023

Time: 14:00

Join experts Ben Booth, Matthew Yates, and James Revell in our upcoming webinar as we explore the impact of AI on customer and employee experience and discuss how embracing this fast-moving technology can create a profound butterfly effect, sending positive ripples throughout your entire organisation.

On demand

How to harness innovation to improve contact strategies and drive continuous improvement

Date: 22 Jun 2023

Time: 11:00 – 11:45

In today’s rapidly changing world, contact centres face ongoing challenges to enhance their operations. Our webinar will delve into the pivotal role of innovation in shaping your contact centre’s culture, and more importantly, show you how to effectively harness it for the benefit of your customers, employees, and overall growth. Our expert speakers, Martin Teasdale,…

On demand

How to reduce costs in your contact centre without compromising experience

Date: 15 Mar 2023

Time: 11:00 – 11:30

Discover actionable tips and strategies for reducing costs in your contact centre, all without sacrificing customer or employee experience, in MaxContact’s latest webinar. With over 30 years of combined experience working in or alongside contact centres our guests have a wealth of knowledge to share with you. And the best part? You get to shape…

On demand

Vulnerability and the cost of living crisis: How your contact centre can support customers

Date: 17 Nov 2022

Time: 11:00 – 11:45

With the number of vulnerable customers set to rise as the cost-of-living crisis impacts peoples’ finances and mental health, many companies are unprepared to deliver the specific support vulnerable customers now need. According to the Financial Conduct Authority (FCA), 27.7 million adults in the UK fall under the definition of a vulnerable customer currently. With…

On demand

Complaint handling in your contact centre – how to reduce them and improve customer experience

Date: 07 Sep 2022

Time: 11:00 – 11:45

With customer complaints at their highest level on record and complaint handling costing firms more than £9bn a month in lost time, according to research from The Institute of Customer Service (ICS), what can you do to minimise complaints and meet and exceed customer expectations? Join MaxContact and CX expert Natalie Calvert as we discuss…

On demand

How to create and execute the best contact strategies for easier debt resolution

Date: 12 Jul 2022

Time: 11:30 – 12:15

Join MaxContact and debt collection CX experts Sean McIver and Andy Brooks as they discuss how to create and execute the best contact strategies for easier debt resolution. Even before the pandemic, the average collection rate was below 20%, the lowest in 25 years. This coupled with the cost of living crisis and rising debt levels,…

On demand

Staff wellbeing and engagement in your contact centre: Why your business success depends on it.

Date: 16 Jun 2022

Time: 11:00 – 12:00

Join MaxContact and CX & EX expert Natalie Calvert as we discuss how improving staff wellbeing and engagement is more important than ever to ensure business success in your contact centre. With 72%* of contact centre workers saying they are burnt out or facing burnout, and the ‘great resignation’ hitting the UK contact centre industry…

On demand

How to create happy customers and agents with speech analytics

Date: 12 May 2021

Time: 11:00

On demand

How to identify and best serve your vulnerable customers

Date: 19 Aug 2021

Time: 11:00

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