Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Ready to evolve your communications?

Book demo

Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

Listen now on all major streaming platforms:

Latest episode:

Meet our host

Sean McIver is one of the Product Owners at MaxContact. With a wealth of industry experience, and having worked his way up through the call centre industry: from customer service advisor to dialler manager at an award-winning outsourcing provider, we couldn’t think of anyone more appropriate to host the MaxContact Podcast. 

Sean has a passion for people, exceptional customer service and learning more about other peoples’ experiences. With that being said, Sean knows first-hand the importance of utilising technology to help aid complex customer challenges across inbound, outbound and omnichannel contact centre environments. 

His experience, coupled with his outgoing and personable approach makes him an ideal host to have conversations with industry experts. 

What sort of things do we talk about on the MaxContact Podcast?

  • Latest Call Centre and Contact Centre News
  • Actionable strategies, ideas and tips you can apply to your workplace
  • The ‘Agent Experience’ including thoughts and insights into day-to-day life, challenges etc
  • Discussions and conversations with industry leaders around recruitment, retention, vertical specific challenges and more!

Guests featured on the MaxContact Podcast

Join the conversation as a guest!

Do you have experience working in the contact centre or customer service industry?
Do you think you could add value to the conversation and share insights and challenges you’ve overcome?

We would love to hear from you!

If you would like to apply to join us on one of our upcoming episodes, simply fill in the below form and we’ll be in touch!