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Give your teams the tools they need to work smarter, sell more and provide exceptional customer service.
Make more customer conversations happen with omnichannel. Customers can take their pick of voice, SMS, email, webchat, WhatsApp or social. With all information and activity in one platform, teams deliver an outstanding experience across all channels.
Streamline outbound activity with automated dialling, and prioritise data by defining your targeting strategy. The upshot is that your teams focus on the most promising prospects at the best time. Then track the quantity of services sold with our multi-sale feature, built specifically for utilities businesses.
Map your customer journey with our drag and drop IVR builder, and create customer paths and queues yourself (no expertise necessary). Automate common requests such as bill payment and balance enquiries. Get people to the right place quickly and gain insight into customer behaviour.
Drive service and compliance with on-the-spot, evidence-based feedback. Monitor customer interactions on any channel in real time. Listen in live, communicate with agents during conversations and give feedback on areas for development.
Use automated payment lines to offer choice and convenience while cutting costs. Customers can make payments at any time, and our in-house development team can integrate your internal systems or client applications for total flexibility.
Measure performance in real-time with dashboards set to display your most relevant statistics. Compare current stats to historical data across agents, teams and campaigns. Keep management in the loop with automatic, in-depth reporting.
The MaxContact system is reliable, simple to use and packed with features that make customer engagement and reporting so easy.
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.