All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
Ready to evolve your communications?
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
Increase staff happiness and productivity
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
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Automated Dialling
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MaxContact for Utilities
Evolve your communications & maximise team performance
Give your teams the tools they need to work smarter, sell more and provide exceptional customer service.
Handle customer queries faster
Manage all customer communications in one platform
Benefit from integrated PCI-DSS payment solutions
How MaxContact helps utilities businesses
Conversations flow with omnichannel solutions
Make more customer conversations happen with omnichannel. Customers can take their pick of voice, SMS, email, webchat, WhatsApp or social. With all information and activity in one platform, teams deliver an outstanding experience across all channels.
Tools to increase efficiency
Streamline outbound activity with automated dialling, and prioritise data by defining your targeting strategy. The upshot is that your teams focus on the most promising prospects at the best time. Then track the quantity of services sold with our multi-sale feature, built specifically for utilities businesses.
IVR journeys that work for you, and your customers
Map your customer journey with our drag and drop IVR builder, and create customer paths and queues yourself (no expertise necessary). Automate common requests such as bill payment and balance enquiries. Get people to the right place quickly and gain insight into customer behaviour.
Monitor, review and coach to win
Drive service and compliance with on-the-spot, evidence-based feedback. Monitor customer interactions on any channel in real time. Listen in live, communicate with agents during conversations and give feedback on areas for development.
Empower your customers
Use automated payment lines to offer choice and convenience while cutting costs. Customers can make payments at any time, and our in-house development team can integrate your internal systems or client applications for total flexibility.
Understand your team, business, and campaign performance
Measure performance in real-time with dashboards set to display your most relevant statistics. Compare current stats to historical data across agents, teams and campaigns. Keep management in the loop with automatic, in-depth reporting.
Solutions that work hard for you
The MaxContact system is reliable, simple to use and packed with features that make customer engagement and reporting so easy.
Why you should work with us
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
Supported
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
See MaxContact in action
Fancy a customised demo for you and your organisation?
Book a demo
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Simply, fill in your details below and our team will be in touch.
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