How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
MaxContact for Utilities
Evolve your communications & maximise team performance
Give your teams the tools they need to work smarter, sell more and provide exceptional customer service.
Handle customer queries faster
Manage all customer communications in one platform
Benefit from integrated PCI-DSS payment solutions
Achieve your goals
Ensure smooth customer interaction, address inquiries promptly, and provide a positive experience for customers managing their utility services
Enhance Customer Satisfaction
Use IVR systems allow customers to resolve simple issues like checking bills, reporting outages, or updating account 24/7 information without needing to speak to an agent
Improve First Call Resolution (FCR)
Use a centralised repository of information that allows agents to quickly access relevant answers, procedures, and troubleshooting steps to resolve customer issues efficiently
Increase Operational Efficiency
WFM software helps with scheduling, forecasting call volumes, and ensuring adequate staffing levels to meet customer demand efficiently.
Reduce Costs
Utilise self serve options empowering customers to resolve basic issues themselves reduces the burden on agents and lowers overall operating costs.
How MaxContact helps utilities businesses
Conversations flow with omnichannel solutions
Make more customer conversations happen with omnichannel. Customers can take their pick of voice, SMS, email, webchat, WhatsApp or social. With all information and activity in one platform, teams deliver an outstanding experience across all channels.
Tools to increase efficiency
Streamline outbound activity with automated dialling, and prioritise data by defining your targeting strategy. The upshot is that your teams focus on the most promising prospects at the best time. Then track the quantity of services sold with our multi-sale feature, built specifically for utilities businesses.
IVR journeys that work for you, and your customers
Map your customer journey with our drag and drop IVR builder, and create customer paths and queues yourself (no expertise necessary). Automate common requests such as bill payment and balance enquiries. Get people to the right place quickly and gain insight into customer behaviour.
Monitor, review and coach to win
Drive service and compliance with on-the-spot, evidence-based feedback. Monitor customer interactions on any channel in real time. Listen in live, communicate with agents during conversations and give feedback on areas for development.
Empower your customers
Use automated payment lines to offer choice and convenience while cutting costs. Customers can make payments at any time, and our in-house development team can integrate your internal systems or client applications for total flexibility.
Understand your team, business, and campaign performance
Measure performance in real-time with dashboards set to display your most relevant statistics. Compare current stats to historical data across agents, teams and campaigns. Keep management in the loop with automatic, in-depth reporting.
Core solutions
Secure Payment Solutions
Set up PCI-DSS compliant payment phone lines, take secure assisted payments, add the ability to pay online by link and automate payment workflows.
Handle Routine Questions
Customers can access their account information, make payments, or report meter readings through an automated IVR system, reducing the need for agent interaction for simple inquiries.
Skill-based routing
Based on the reported issue (e.g., power outage), the call gets routed to the most appropriate team for faster response
AI Powered chatbot
Interactive online forms with clear instructions can guide customers through the service request process efficiently
Call Recording and Quality Monitoring
With unlimited call storage and AI speech analysis you can understand how your agents handle complaints and where there is opportunity to improve
Solutions that work hard for you
The MaxContact system is reliable, simple to use and packed with features that make customer engagement and reporting so easy.
Why you should work with us
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
Supported
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.