Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Ready to evolve your communications?

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Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

Solutions > Use Cases > Employee Experience

Put your contact centre teams experience first

An easy-to-use platform for your teams means they’ll be more engaged and have better workdays.

Make contact centre work-life easier

Quick answers with canned responses

Make better use of your team’s time by removing the need to create repetitive messages or content. Create a bank of common responses to customer enquiries and send them with a click of a button across SMS, WhatsApp, web chat and email. Saving your team’s time.

Wellness reminders

Send wellness related prompts to your team members to remind themselves to take a drink, some time away from the screen and stretch periodically throughout the day. It’s the little things that make a difference.

Feedback

Coaching

Our platform

Have happier, more productive staff

Join thousands of users who make work-life easier with MaxContact

Are customer-facing teams burning out?

We interviewed 700 UK customer-facing workers to see what they said.

 

 

Staff wellbeing and engagement in your contact centre

With 72%* of contact centre workers saying they are burnt out or facing burnout, how do you look after your employee’s wellbeing, keep them engaged and drive business results?

*Independent research of 750 customer facing workers conducted in November 2021 by MaxContact.

See MaxContact in action

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