10 Feb 2025
A Complete Guide to Call Centre Reporting Metrics
Make contact centre work-life easier
Make better use of your team’s time by removing the need to create repetitive messages or content. Create a bank of common responses to customer enquiries and send them with a click of a button across SMS, WhatsApp, web chat and email. Saving your team’s time.
Send wellness related prompts to your team members to remind themselves to take a drink, some time away from the screen and stretch periodically throughout the day. It’s the little things that make a difference.
Join thousands of users who make work-life easier with MaxContact
Are customer-facing teams burning out?
We interviewed 700 UK customer-facing workers to see what they said.
With 72%* of contact centre workers saying they are burnt out or facing burnout, how do you look after your employee’s wellbeing, keep them engaged and drive business results?
*Independent research of 750 customer facing workers conducted in November 2021 by MaxContact.
10 Feb 2025
A Complete Guide to Call Centre Reporting Metrics
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