All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
Ready to evolve your communications?
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
Increase staff happiness and productivity
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
On-demand demo
We've summarised MaxContact's powerful features and functionality into 3-minutes viewing
We’re making smart conversations happen
Check for upcoming events or watch sessions on demand
Read the latest resources and industry insights
What clients say about working with MaxContact
How MaxContact can help your business
Us, our team and how we do things differently
Featured
Request a Call
Would you like a quick call to discover if MaxContact can benefit your business or do you have a question for our contact centre experts?
Simply fill in your details below and our team will be in touch for a quick call.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
Make contact centre work-life easier
Make better use of your team’s time by removing the need to create repetitive messages or content. Create a bank of common responses to customer enquiries and send them with a click of a button across SMS, WhatsApp, web chat and email. Saving your team’s time.
Send wellness related prompts to your team members to remind themselves to take a drink, some time away from the screen and stretch periodically throughout the day. It’s the little things that make a difference.
Feedback
Ask customers for feedback in the moment or after your team has spoken to them with CSAT and NPS. So, they know exactly what customers think of your interaction. Each team member has their own dashboard, showing quality, any exceptions that need flagging to line managers and all their stats and interactions recorded for the day.
Coaching
Provide guidance during, and after interactions so your team know exactly what can be improved and their areas of development combined with Quality Assurance.
Everything in one platform
Stop repetitively flicking between systems or multiple applications with one integrated system, that helps to automate mundane repetitive tasks and let’s your team focus on the things they find rewarding.
Join thousands of users who make work-life easier with MaxContact
Are customer-facing teams burning out?
We interviewed 700 UK customer-facing workers to see what they said.
With 72%* of contact centre workers saying they are burnt out or facing burnout, how do you look after your employee’s wellbeing, keep them engaged and drive business results?
*Independent research of 750 customer facing workers conducted in November 2021 by MaxContact.
03 Mar 2023
13 Dec 2022
Death of the Phone: 72% of online companies in the UK are uncontactable by phone
12 Dec 2022
Vulnerability and the Cost of Living Crisis: How Your Contact Centre Can Support Customers
08 Dec 2022
MaxContact awarded IT Vendor of the Year award
Request a customised demo today.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
Everything you need to know to improve customer engagement in your business
Get free insight, research, expert interviews shared in your inbox every month.
Automated Dialling