How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Sales Focused Contact Centre Software
Deliver results by reaching the right people first time and having an outbound platform for better contact engagement
Connect to more customers
Increase agent efficiency and ease of work
Unlimited custom training and support for your team
Integrate with your CRM and existing systems
Boost contact and conversion rates
Dedicated Account Managers and implementation support to onboard quickly and easily
Engagement software that makes selling straightforward
Powerful tools for contacting customers, winning business and exceeding customer expectations.
Learn, refine, improve – and increase conversions.
Save time with automated outbound dialling.
Manage all customer communications from a single platform.
For sales leaders
For sales people
Leading sales team that achieve
Complete visibility of team, business and campaign performance
Get the full picture with real-time and historical performance data. Identify your best-converting campaigns and most successful salespeople. Get a deeper understanding of what’s working and what’s not.
Clear a path to better performance
With powerful automated dialling, you define the data targeting rules, priorities and criteria. Helping you connect your sales people to the right customers at the right time.
Never miss a customer contact
Create new leads and assign callbacks with the click of a button. Integrate MaxContact with your CRM so your data is always up-to-date.
No more juggling
Let customers interact in the way they want, with calling, web chat, SMS, social and email. Appoint your teams for each channel, and monitor speed of response and query resolution rates.
Find best practice and stick to it
Identify the journeys, pathways, scripts and follow-ups that really work. Comprehensive reporting and analytics let you find best practice and repeat it.
Supporting your sales success
Smarter outbound dialling
Remove manual work from outbound dialling, and focus on the contacts most likely to convert. Prioritise data easily to drive better results.
Make every enquiry count
SMS, WhatsApp, calls, emails, or Facebook – manage all inbound interactions in one platform. Support your team with approved scripts, so they ask the right questions and increase conversions.
Straightforward lead creation
Create new leads and assign callbacks with the click of a button. Integrate MaxContact with your CRM so your data is always up-to-date.
No more juggling
MaxContact connects your internal systems and reduces the need to toggle between platforms, making work life simpler and more productive.
Measure performance in real time
Continual monitoring keeps you on top of SLAs and targets. Reports and analytics drive continual improvement.
Core solutions
Omnichannel software
From voice to web chat, handle sales enquiries more efficiently. Pre-configured scripts and tightly honed messaging let you respond quickly to customers needs, whatever the channel.
Automated dialling software
Reach more customers with less effort. Let automated dialling do the hard work and give your team more time to talk.
Outbound and inbound campaign management
Your teams do a little bit of everything? No problem. Prioritise inbound calls and interactions, but switch to outbound in an instant.
MaxContact gives us the flexibility to adapt as we need to, and that's exactly what we want from our provider.
Why you should work with us
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
Supported
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
Features that deliver
To see how MaxContact’s engagement platform can help your business, request your customised demo.