Spokn AI

AI Speech Analytics to understand the 'why' behind every call

Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

Why MaxContact?

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

Join the Community

A community for leaders to connect and share knowledge to achieve contact centre excellence.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

Solutions > Use Cases > Collections

Outbound dialling and self serve contact centre software for debt resolution

Increase collection rates by connecting to the right person more often while  maintaining compliance and offering self serve options.

Achieve your goals

Speak to clients more often. Text them reminders. Offer self-serve. Give your customers choice and watch collection rates soar.

Cost Per Collect

Reduce the amount of interactions needed to resolve debt

Average Handle Time

With canned responses and bespoke scripting you can reduce AHT

Right Party Contact

Improve RPC Rate with our un-droppable algorithm and advanced dialling methods

First Contact Resolution

Measure your FCR rate and improve with Spokn AI (Speech Analytics) to improve agent performance.

Increase Success Rates With Advanced Outbound Dialling.

Core solutions

Automate payment processes

Secure Payment Solutions

Set up PCI-DSS compliant payment phone lines, take secure assisted payments, add the ability to pay online by link and automate payment workflows.


Omnichannel engagement platform 

Provides multiple channels for reaching debtors.

Predictive Dialling & Do Not Call Compliance

Increases contact rates while adhering to regulations. 

Analytics, AI & Optimisation

Improve performance

Real-time Agent Coaching & Call Monitoring

Improve collector communication skills and ensures compliance.

Ready to report

Spokn AI

Advanced Reporting & Analytics

Provides data-driven insights to optimise collection strategies.

Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.


100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

Features that deliver

To see how MaxContact’s engagement centre software can connect communications for your business, request your customised demo.

Request a demo