Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

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Check for upcoming events or watch sessions on demand

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Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

Solutions > Use Cases > Collections

MaxContact for credit and debt resolution teams

Achieve your goals

Speak to clients more often. Text them reminders. Offer self-serve. Give your customers choice and watch collection rates soar.

Use effective targeting to reach the right people at the time

Give your customers choice

Measure impact and use insight to improve

For agents

For managers

Make life easier for credit & collection teams

Processes you can rely on

Let MaxContact take the strain. Automatically dial contacts. Follow predetermined workflows. Send reminders by SMS, WhatsApp or email with payment links.

Get hold of the people you need

Focus your efforts by prioritising the right contacts at the right times of day. Talk to more people and collect more revenue.

Flex your approach

If your customers prefer not to talk on the phone, send SMS reminders instead. With MaxContact, you can tailor your approach for better results.

Understand and improve

Insight drives innovation. MaxContact provides an in-depth overview of your live and historical performance. Dive into the stats that matter, from collections totals to time spent on calls.

Steering credit & collection performance

Target priority customers at times that suit them

Maximise collection rates using advanced data segmentation, and target the right people at the right time.

See collection rates by team member and department

Monitor collection rates by team or individual, and better identify the strategies that work.

Encourage self-serve with automated communications

Automate payments with self-serve options providing customers choice and improving satisfaction.

Identify vulnerable customers

Identify vulnerable customers early and stay compliant throughout the collections process.

Core solutions

Automate payment processes

Secure Payment Solutions

Set up PCI-DSS compliant payment phone lines, take secure assisted payments, add the ability to pay online by link and automate payment workflows.

Omnichannel

Omnichannel engagement platform 

Use a range of channels and give your customers choice. Get a range of powerful features in one platform.

Outbound and inbound interaction management

If your teams do a little bit of everything, no problem. Prioritise inbound calls and interactions, and when there’s nothing to action, your team can be proactively dialling customers.

Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.

Supported

100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

Features that deliver

To see how MaxContact’s engagement centre software can connect communications for your business, request your customised demo.