How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Read our story so far and how we do things differently.
How MaxContact can help you get ahead in your sector
Our free performance audit can help you unlock the full potential of your contact centre.
Request a Call
Would you like a quick call to discover if MaxContact can benefit your business or do you have a question for our contact centre experts?
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Book a demo
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Achieve your goals
Speak to clients more often. Text them reminders. Offer self-serve. Give your customers choice and watch collection rates soar.
Use effective targeting to reach the right people at the time
Give your customers choice
Measure impact and use insight to improve
For agents
For managers
Make life easier for credit & collection teams
Processes you can rely on
Let MaxContact take the strain. Automatically dial contacts. Follow predetermined workflows. Send reminders by SMS, WhatsApp or email with payment links.
Get hold of the people you need
Focus your efforts by prioritising the right contacts at the right times of day. Talk to more people and collect more revenue.
Flex your approach
If your customers prefer not to talk on the phone, send SMS reminders instead. With MaxContact, you can tailor your approach for better results.
Understand and improve
Insight drives innovation. MaxContact provides an in-depth overview of your live and historical performance. Dive into the stats that matter, from collections totals to time spent on calls.
Steering credit & collection performance
Target priority customers at times that suit them
Maximise collection rates using advanced data segmentation, and target the right people at the right time.
See collection rates by team member and department
Monitor collection rates by team or individual, and better identify the strategies that work.
Encourage self-serve with automated communications
Automate payments with self-serve options providing customers choice and improving satisfaction.
Identify vulnerable customers
Identify vulnerable customers early and stay compliant throughout the collections process.
Core solutions
Secure Payment Solutions
Set up PCI-DSS compliant payment phone lines, take secure assisted payments, add the ability to pay online by link and automate payment workflows.
Omnichannel engagement platform
Use a range of channels and give your customers choice. Get a range of powerful features in one platform.
Outbound and inbound interaction management
If your teams do a little bit of everything, no problem. Prioritise inbound calls and interactions, and when there’s nothing to action, your team can be proactively dialling customers.
MaxContact's staff are experienced in technology, compliance, security and the industry as a whole.
Why you should work with us
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
Supported
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
Features that deliver
To see how MaxContact’s engagement centre software can connect communications for your business, request your customised demo.
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
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