How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Find out how MaxContact helps businesses like yours.
Find out about our platform and how it benefits our clients
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Outbound dialling and self serve contact centre software for debt collection
Increase collection rates by connecting to the right person more often while maintaining compliance and offering self serve options.
Improve Debt Collection rate with Contact Centre Software
Our call centre software solutions help credit and debt collection teams accelerate recoveries. Speak to clients more often. Text them reminders. Offer self-serve. Give your customers choice and watch collection rates soar.
Cost Per Collect
Reduce the amount of interactions needed to resolve debt
Average Handle Time
With canned responses and bespoke scripting you can reduce AHT
Right Party Contact
Improve RPC Rate with our un-droppable algorithm and advanced dialling methods
First Contact Resolution
Measure your FCR rate and improve with Spokn AI (Speech Analytics) to improve agent performance.
Increase Success Rates With Advanced Outbound Dialling.
Predictive, Progressive & Preview Dialling
Our trio of quick-dialling capabilities combined with our un-droppable algorithm and answer machine detection are the foundations for successful campaigns.
Contact Prioritisation
Puts those important calls at the top of your list using custom data fetching on your leads.
Successful Scripting
Made easy, with drag-and-drop functionality.
Compliant Payments
Take payments quickly and securely with PCI-DSS.
Core solutions
Secure Payment Solutions
Set up PCI-DSS compliant payment phone lines, take secure assisted payments, add the ability to pay online by link and automate payment workflows.
Omnichannel engagement platform
Provides multiple channels for reaching debtors.
Predictive Dialling & Do Not Call Compliance
Increases contact rates while adhering to regulations.
Improve performance
Real-time Agent Coaching & Call Monitoring
Improve collector communication skills and ensures compliance.
Spokn AI
Advanced Reporting & Analytics
Provides data-driven insights to optimise collection strategies.
MaxContact's staff are experienced in technology, compliance, security and the industry as a whole.
Why you should work with us
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
Supported
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
Features that deliver
To see how MaxContact’s engagement centre software can connect communications for your business, request your customised demo.
Debt Collection FAQs
What is a debt collection call centre?
A debt collection call center is a place dedicated to helping individuals resolve unpaid bills. Its team of agents specialises in understanding debt and working out solutions with people who might be behind on payments. These debts can be for many things, like credit cards, medical bills, or even past-due rent.
What is debt collection call centre software?
Debt collection call center software is a suite of tools designed to streamline the accounts receivable process for creditors and improve the customer experience for debtors.
What does debt collection software do?
- Enhanced Workflow Management: Software automates repetitive tasks like dialling, skipping busy signals, and leaving pre-recorded messages, freeing agents to focus on personalised communication with debtors.
- Omnichannel Communication: The software facilitates outreach through various channels, such as phone calls, emails, text messages, and even live chat, providing debtors with flexible options to connect and discuss their accounts.
- Secure Payment Processing: Integrated payment gateways allow debtors to settle their outstanding balances conveniently during a call or through a secure online portal.
- Regulatory Compliance Support: The software helps agents adhere to industry regulations by flagging potential compliance concerns and maintaining a detailed record of all debtor communication.
- Data-driven Insights: Real-time reports and analytics empower managers to monitor agent performance, identify trends in payment behaviour, and optimise collection strategies for improved recovery rates.
Debt collection call centre software fosters a collaborative environment where agents can efficiently manage accounts receivable, ensure regulatory adherence, and provide debtors with multiple avenues to resolve their outstanding obligations.
