How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Find out how MaxContact helps businesses like yours.
We keep you in control across your whole contact centre ecosystem.
Read our story so far and how we do things differently.
How MaxContact can help you get ahead in your sector
Our free performance audit can help you unlock the full potential of your contact centre.
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Improve customer experience, reduce wait times, and boost agent productivity with our cloud-based inbound contact center software.
Increase agent efficiency and customer satisfaction
Improve first-contact resolution
Simple drag and drop IVR builder
Take PCI-compliant payments round the clock
Book a demo
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Simply, fill in your details below and our team will be in touch.
Total visibility means complete control. Easily adapt and amend your inbound strategy based on real-time reports and AI-powered insights.
Our drag and drop IVR builder creates better, more efficient customer journeys in minutes. Make changes to your IVR in real-time and set up new routes and queues in minutes.
Save you and your team’s time with skills-based routing, SLA-driven prioritisation to help during busy periods, and self-serve IVR journeys that work for your customers.
35%
Increase in customer satisfaction
96%
Say MaxContact is easy to use
43%
Average increase in sales revenue
Make your inbound customer service teams more efficient
Our inbound engagement platform helps call centre and inbound customer service teams reduce wait times, Average Handling Time (AHT), treat vulnerable customers appropriately and better meet even the most difficult customers’ needs.
Build more accurate customer profiles
You’ll have full access to historical contact and conversation logs across all channels, as well as powerful analytical tools such as call recording and speech analytics – to help build an accurate customer profile for your team.
Free up your agents to focus on complex queries
Get customers to where they want to go more quickly and provide self-service options with IVR. This minimises the number of mundane calls your agents have to deal with and allows them to focus on complex queries and escalations.
Send SMS as individual messages or conversation threads, giving your customers another way to contact your business. Texting gives your teams the chance to prioritise messages and respond accordingly.
Manage and send emails straight from the MaxContact platform.
More and more customers want the option of web chat. MaxContact lets you set it up in minutes, with no coding skills required.
Have two-way conversations with your customers on WhatsApp, all within the MaxContact platform.
Empower your highly skilled team to handle Facebook private messages with customers like any other channel.
For inbound call centres, and contact centres, inbound customer engagement is all about the experience a customer has had when they’ve reached out for help or to purchase your service or product. Learn how inbound can work for you and your customers.
Download Inbound customer engagement brochure
To find out more about MaxContact’s inbound customer engagement tools. Fill in your details below and we’ll email you a copy right away.
Being able to offer a complete converged solution and not having to have multiple systems is a huge benefit, we can see the client’s journey no matter what interaction channel they come in on, helping us to offer our client’s customers a better customer experience.
Adam Robinson, IT Director
In just 30 minutes you will see how you can:
Book a demo
For a bespoke demo of MaxContact’s platform and how it can help you reach the right customer, at the right time.
Simply, fill in your details below and our team will be in touch.
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Transform your customer support with MaxContact’s AI-Powered Chatbot, designed to meet the growing demand for instant answers.
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