Spokn AI

AI Speech Analytics to understand the 'why' behind every call

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Customer stories

Find out how our innovative partners work with MaxContact to improve customer engagement and grow their businesses.

Dudley Council

Dudley Council implemented MaxContact’s dialler solution with tailored reporting, transforming their rental income collection process. This integrated solution empowered the Lead Income team to manage operations more effectively, enhancing both team efficiency and service to the community.

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D2MS Header Image MaxContact Customer Stories

D2MS

D2MS, an outsourced customer acquisition company, faced challenges as they expanded, struggling with inefficient manual processes and limited performance measurement capabilities in their phone system. MaxContact came to the rescue with our auto-dialler, user-friendly onboarding, and dedicated support. By implementing MaxContact’s intuitive platform and advanced reporting tools, D2MS significantly improved agent productivity and gained the ability to measure data allowing them to strategise and support their rapid growth.

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Connectivity CX

Connectivity CX, a leading technology and B2B service provider, swiftly adapted their model during the pandemic, transitioning to an in-house contact centre. This shift posed efficiency challenges until MaxContact stepped in. By implementing MaxContact’s dialler solution and tailored scripting, Connectivity CX achieved an impressive 30% boost in efficiency.

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Advantis

As a leading debt collection and credit management agency, Advantis was spending too much agent time on basic tasks like taking payments and answering simple queries. By implementing MaxContact’s IVR, auto-payments, and webchat solutions, Advantis freed up their agents to focus on more valuable customer conversations and negotiations. This automated, integrated approach boosted satisfaction for both Advantis’ customers and clients.

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Why you should work with us

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Built for you

100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

Supported

100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

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