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Blog & Insights

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News

08 Dec 2022

MaxContact awarded IT Vendor of the Year award

We’re delighted to announce that we have been awarded the IT Vendor of the Year Award by the BCS, The Chartered Institute for IT and Computing. The awards ceremony took place in Central London in November 2022, with the industry out in force to support the awards and celebrate success after another challenging year. The UK IT…

Insights

18 Nov 2022

How do contact centres develop a winning CX?

Industry expert Natalie Calvert helps ambitious leaders powerfully engage customers and employees in a way that impacts the bottom line. Her clients have included organisations of all sizes, including some of the world’s largest brands: O2, Royal Mail, Audi, LEGO, M&S and BT. She is also a board advisor and judge for the Lloyds Bank…

Insights

17 Nov 2022

Contact centre predictions for 2023 

Contact centre leaders will surely agree with the Collins Dictionary pick for 2022’s word of the year. After the Covid pandemic transitioned almost seamlessly into the cost of living crisis, the word “permacrisis” feels apt indeed.  For contact centres, that permacrisis has led to cost and staffing pressures over the last 12 months and a…

Insights

20 Oct 2022

MaxContact’s quarterly update – Q3

In this blog we take a look back at what we got up to at MaxContact between July and September 2022. Read on to find out about our charity 5-a-side football tournament, which awards we’ve been shortlisted for, our social activities and more in 2022’s third quarter. What’s new at MaxContact? Awards 🏆 LDC Top…

News

10 Oct 2022

MaxContact and HGS UK announce partnership to transform customer experiences

MaxContact is pleased to announce its partnership with the UK operations of Hinduja Global Solutions (HGS) Ltd (listed in BSE & NSE). This partnership is one element of a new ecosystem for HGS UK to differentiate and create memorable customer experiences across admired brands throughout the UK and Europe. HGS selected MaxContact to assist in…

News

03 Oct 2022

MaxContact reveals the challenges faced by vulnerable customers seeking support from customer service teams

According to the Financial Conduct Authority (FCA), 27.7 million adults in the UK fall under their definition of a vulnerable customer. This includes having poor health, experiencing negative life events, low financial resilience, or having low decision-making capabilities. This number is predicted to rise even further as the cost-of-living crisis impacts peoples’ finances and mental…
How to Improve Staff Wellbeing and Engagement in Your Contact Centre

Insights

06 Sep 2022

How to Improve Staff Wellbeing and Engagement in Your Contact Centre

In the era of The Great Resignation, staff wellbeing and engagement is certainly a hot topic right now. Many employees are leaving due to feeling burnt out, unsupported, or undervalued in their roles. In fact, our research shows that 72% of workers said they were burnt out, and 52% said there had been an increase…

Insights

25 Aug 2022

Guest blog: Wellbeing in the workplace with ‘Thrive: Mental Wellbeing’

In this guest blog, Thrive: Mental Wellbeing share insights about workplace wellbeing, stress factors affecting contact centre workers and how to build a sustainable and effective wellbeing strategy in your business. Thrive: Mental Wellbeing is a leading mental healthcare service for organisations across the UK. Their award-winning app provides digital therapy and mental health support…

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