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All your communication channels in one place

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Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Ready to evolve your communications?

Secure Payment Manager

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

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Debt Resolution

Reach the right people at the right time

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All customer queries in one platform

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Reach more people and make selling straightforward

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Re-energise your CX strategy

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Increase staff happiness and productivity

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Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

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Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

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We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

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A practical guide to supporting vulnerable customers

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Blog & Insights

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Categories:

Analytics and Optimisation

26 May 2023

MaxContact featured in Gartner’s Market Guide for Speech Analytics Platforms

MaxContact is proud to be named as a leading vendor of speech analytics as part of our customer engagement platform in Gartner‘s Market Guide for Speech Analytics Platforms. This guide details key features of speech analytics platforms and trends in this market to help customer service and support leaders assess products for purchase and application. Ben…

Dialler

24 May 2023

Which dialling mode is right for your call centre campaign: predictive, progressive or preview?

Which is the best dialling mode? There isn’t a simple answer, because it depends on the use case. The right dialling mode is the one that best meets the requirements of a particular campaign or customer demographic. A dialler is simply a piece of software that automatically places calls to customers, but it can do…

Analytics and Optimisation

23 May 2023

Maximising Customer Insights with Contact Centre Analytics

Every customer communication with your organisation produces data. Over the course of an hour, day, week, month or year, that can amount to thousands of pieces of potentially useful information. But it’s only useful if you can capture and analyse it. That’s the role of contact centre analytics. Understanding contact centre analytics What is contact…

Industry Insights

23 May 2023

Harnessing the Benefits of Cloud Contact Centre Software

Cloud-based software has become hugely popular in recent years, and for good reason. SaaS (Software as a Service) takes away a number of in-house IT headaches, leaving many technology-related challenges in the specialist hands of a third-party vendor. That frees up businesses to get on with their core activities. That’s true for companies in many…

Reaching Customer Service Excellence with James Vukashin

Podcast

15 May 2023

Reaching Customer Service Excellence with James Vukashin

This blog features a recap from the MaxContact podcast Talk Time which hosts key thought leaders to discuss emerging trends, industry insights, and innovative technologies that help contact centres optimise their customer experience. When it comes to customer service, there’s no denying that people need to come first. But what does it have to do…

How Can Contact Centres Do & Be Better with Garry Gormley

Podcast

15 May 2023

How Contact Centres Can DO & BE Better with Garry Gormley

This blog features a recap from the MaxContact podcast Talk Time which hosts key thought leaders to discuss emerging trends, industry insights, and innovative technologies that help contact centres optimise their customer experience. On the first episode of Talk Time with MaxContact, Sean McIver speaks with Garry Gormley, Founder & CEO of FAB Outsourced Solutions. They discuss…

Dialler

02 May 2023

Demystifying Diallers: What They Are and How They Operate in Call Centres

The dialler is one of the most important pieces of infrastructure in any call centre. The right dialler lets you communicate with customers and clients in the right way, while adding speed and efficiency to your contact centre operations. Modern diallers can also help you with quality assurance, regulatory compliance and strategic decision making. What…

News

21 Apr 2023

MaxContact named as one of the Top 50 Companies at the Northern Tech Awards 2023

21st April 2023 – MaxContact, a leading provider of cloud-based contact centre solutions, has been announced as one of the top 50 companies at the Northern Tech Awards 2023 event held on the 20th of April in the iconic Assembly Rooms in the heart of Edinburgh. The annual event gathered 250 business leaders to celebrate…

BPO

22 Mar 2023

7 ways to reduce costs in your BPO contact centre (without sacrificing quality)

Costs are rising across business sectors and it’s certainly the case that BPO contact centres are feeling the pinch too. Salaries are rising with the cost of living, with pay rises of between 5% and 10% common in the industry. At the same time, talent is in short supply. Finding and keeping good people means…

Inbound

03 Mar 2023

How to reduce average handle time (AHT) while improving customer experience in your call centre

Average handling time (AHT) is a key measure of the efficiency of your call centre. Very simply, the faster calls are dealt with, the more you can get through and – theoretically – the happier your customers will be. We say theoretically, because there’s a caveat here. Reducing AHT mustn’t happen at the expense of…

Industry Insights

13 Dec 2022

Death of the Phone: 72% of online companies in the UK are uncontactable by phone

Online companies in the UK are making it near-impossible for customers to contact them on the phone, causing customers anxiety or serious stress. That’s according to new research from MaxContact which audited the contact options at 50 of the UK’s most popular online brands. Nearly three quarters (72%) of the UK’s 50 top online brands1…

Vulnerability and the cost of living crisis: How your contact centre can support customers

Industry Insights

12 Dec 2022

Vulnerability and the Cost of Living Crisis: How Your Contact Centre Can Support Customers

How does your contact centre support potentially vulnerable customers? As agents speak with countless people daily, while trying to meet targets and other responsibilities, sometimes it can be tough to give each customer the time and sensitivity they deserve. However, there has been an increasing number of vulnerable adults, in part due to the cost-of-living…

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