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Adapt to changing customer needs with omnichannel solutions
Give your team the tools they need to delight customers so that they shop again and again.
Help your team deliver the CX your customers expect across voice, SMS, email, webchat, WhatsApp and social. With a full history of their interactions in an easy-to-use platform, your team can process orders, take payments and answer queries in a smooth and seamless way.
Whether your teams need stock levels, CRM data or delivery information, we can integrate your systems to give them the information they need exactly when they need it.
Develop call scripts that ask all the right questions, guide your team through objections and help steer conversations down productive paths. Change or adapt scripts at any time.
Take payments over the phone with full encryption and anonymisation of sensitive information, protecting both your customers and your teams.
Measure performance in real-time with dashboards set to display your most relevant statistics. Compare current stats to historical data across agents, teams and campaigns. Keep management in the loop with automatic, in-depth reporting, dashboards and wallboards.
Map your customer journey with our drag and drop IVR builder, and create customer paths and queues yourself (no IT expertise necessary). Automate common requests such as bill payment and balance enquiries. Get people to the right place quickly and gain insights into customer behaviour.
Drive service and compliance with on-the-spot, evidence-based feedback. Monitor customer interactions on any channel in real time. Listen in live, communicate with agents during conversations and give feedback on areas for development.
We have worked with MaxContact for years, they have always been there to help, I can’t recommend them enough.
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.