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All the tools your support team needs to give the best service and improve their skills.
The 360° multi-channel support experience
Easy all-in-one platform for customer issues
Full visibility to monitor and review interactions
For support agents
For support leaders
Using MaxContact for your support team
Deliver a streamlined support experience, whether your customers prefer email, SMS, web chat, WhatsApp or calling.
Review past interactions and monitor your overall performance to ensure you’re on target to hit your KPIs and meet your SLAs.
Your customers choose their preferred communication channel and you have all their interaction history in one place, so your team can provide efficient personalised support and improved resolution times.
Whether you’re working from home or in a support centre, MaxContact’s web based SaaS platform, with optional integrated softphone, makes connecting to your customers simple.
Cut time wasted bouncing between multiple systems and platforms with MaxContact’s all-in-one platform, so you can deliver seamless customer interactions.
Using MaxContact for support leaders
All your interactions can be handled within one simple platform, making it easier to track customer communication and prevent missing a customer ticket again.
Easily manage interaction routing to connect customers to the best suited user every time, ensuring issues are solved quickly and efficiently.
With MaxContact, you’ll always have full visibility of your team, with both real time and historical data to understand how each team member is performing.
Turn each customer interaction into a learning experience with proactive performance monitoring and in the moment coaching. Make sure customers get the best information and users feel confident in their work.
Our full reporting suite helps you to analyse KPIs and identify peak times for support traffic so you’ll be able to schedule staff levels with ease and optimise schedules to minimise downtime.
The system is reliable, simple to use and packed with features that make customer engagement and reporting so easy.
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.