Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Ready to evolve your communications?

Book demo

Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

On demand video

We've summarised MaxContact's powerful features and functionality into 3-minutes viewing

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

Solutions > Use Cases > Support

MaxContact for support teams

Seamless customer support

All the tools your support team needs to give the best service and improve their skills.

The 360° multi-channel support experience

Easy all-in-one platform for customer issues

Full visibility to monitor and review interactions

For support agents

For support leaders

Using MaxContact for your support team

Multichannel interactions

Deliver a streamlined support experience, whether your customers prefer email, SMS, web chat, WhatsApp or calling.

Manage your performance

Review past interactions and monitor your overall performance to ensure you’re on target to hit your KPIs and meet your SLAs.

Personalise each customer interaction

Your customers choose their preferred communication channel and you have all their interaction history in one place, so your team can provide efficient personalised support and improved resolution times.

Work from anywhere

Whether you’re working from home or in a support centre, MaxContact’s web based SaaS platform, with optional integrated softphone, makes connecting to your customers simple.

Support all in one place

Cut time wasted bouncing between multiple systems and platforms with MaxContact’s all-in-one platform, so you can deliver seamless customer interactions.

Using MaxContact for support leaders

Ensure tickets never get dropped

All your interactions can be handled within one simple platform, making it easier to track customer communication and prevent missing a customer ticket again.

Effortless customer interactions

Easily manage interaction routing to connect customers to the best suited user every time, ensuring issues are solved quickly and efficiently.

Clear sight of your team’s performance

With MaxContact, you’ll always have full visibility of your team, with both real time and historical data to understand how each team member is performing.

Develop your teams

Turn each customer interaction into a learning experience with proactive performance monitoring and in the moment coaching. Make sure customers get the best information and users feel confident in their work.

Reporting analytics

Our full reporting suite helps you to analyse KPIs and identify peak times for support traffic so you’ll be able to schedule staff levels with ease and optimise schedules to minimise downtime.

Core solutions

Enhanced reporting suite

Analyse and monitor the day-to-day of your support team through our comprehensive reporting suite. Define peak times, identify the high-performing support team members and reduce the likelihood of downtime.

Omnichannel

Omnichannel engagement

Offer more interaction methods and you’ll be able handle customer requests and queries in a multitude of ways. Omnichannel makes it easier for your customers to get in touch with your support team the way they want.

Coaching and Quality Assurance

The best way to understand your customers’ concerns is through their interactions. With MaxContact, you can analyse and review interactions to help develop your team and meet your KPI’s.

Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.

Supported

100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

Features that deliver

To see how MaxContact’s engagement platform can help your business, request your customised demo.