How MaxContact makes customer engagement easier
Al the features you need for smarter customer engagement
- AI Conversation Intelligence
How MaxContact can help you get ahead in your sector
Achieve goals and targets, whatever your team’s priorities
Insights from 100 BPO Leaders on the Biggest Challenges and Boldest Opportunities Ahead in 2025
How MaxContact can help you get ahead in your sector
A community for leaders to connect and share knowledge to achieve contact centre excellence.
Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.
Seamless customer support
All the tools your support team needs to give the best service and improve their skills.
The 360° multi-channel support experience
Easy all-in-one platform for customer issues
Full visibility to monitor and review interactions
For support agents
For support leaders
Using MaxContact for your support team
Multichannel interactions
Deliver a streamlined support experience, whether your customers prefer email, SMS, web chat, WhatsApp or calling.
Manage your performance
Review past interactions and monitor your overall performance to ensure you’re on target to hit your KPIs and meet your SLAs.
Personalise each customer interaction
Your customers choose their preferred communication channel and you have all their interaction history in one place, so your team can provide efficient personalised support and improved resolution times.
Work from anywhere
Whether you’re working from home or in a support centre, MaxContact’s web based SaaS platform, with optional integrated softphone, makes connecting to your customers simple.
Support all in one place
Cut time wasted bouncing between multiple systems and platforms with MaxContact’s all-in-one platform, so you can deliver seamless customer interactions.
Using MaxContact for support leaders
Ensure tickets never get dropped
All your interactions can be handled within one simple platform, making it easier to track customer communication and prevent missing a customer ticket again.
Effortless customer interactions
Easily manage interaction routing to connect customers to the best suited user every time, ensuring issues are solved quickly and efficiently.
Clear sight of your team’s performance
With MaxContact, you’ll always have full visibility of your team, with both real time and historical data to understand how each team member is performing.
Develop your teams
Turn each customer interaction into a learning experience with proactive performance monitoring and in the moment coaching. Make sure customers get the best information and users feel confident in their work.
Reporting analytics
Our full reporting suite helps you to analyse KPIs and identify peak times for support traffic so you’ll be able to schedule staff levels with ease and optimise schedules to minimise downtime.
Core solutions
Enhanced reporting suite
Analyse and monitor the day-to-day of your support team through our comprehensive reporting suite. Define peak times, identify the high-performing support team members and reduce the likelihood of downtime.
Omnichannel engagement
Offer more interaction methods and you’ll be able handle customer requests and queries in a multitude of ways. Omnichannel makes it easier for your customers to get in touch with your support team the way they want.
Coaching and Quality Assurance
The best way to understand your customers’ concerns is through their interactions. With MaxContact, you can analyse and review interactions to help develop your team and meet your KPI’s.
The system is reliable, simple to use and packed with features that make customer engagement and reporting so easy.
Why you should work with us
Simple to get started
Whether it’s licensing, pricing or set-up, we’ll make it easy.
Built for you
We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.
Supported
100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.
Features that deliver
To see how MaxContact’s engagement platform can help your business, request your customised demo.