Use Cases

Achieve goals and targets, whatever your team’s priorities

- Debt Resolution

- Customer Service

- Sales

- Customer Experience

- Support

- Employee Experience

On-demand Demo

Find out how MaxContact helps businesses like yours.

Why MaxContact?

We keep you in control across your whole contact centre ecosystem.

- Getting started

- Integrations

- Business Continuity

- Work from anywhere

- Security & Compliance

On-Demand Demo

Find out how MaxContact helps businesses like yours.

About Us

Read our story so far and how we do things differently.

Free Audit

Our free performance audit can help you unlock the full potential of your contact centre.

Talk Time Podcast

Listen to the latest insights on Contact Centres and CX.

Our products > Features > Reporting

Total visibility means complete control

See company, campaign, team or individual performance analytics in one place and make more informed decisions.

Reporting in MaxContact

All the reports you’ll ever need

Pre-configured reporting can measure productivity, revenue, issue resolution and customer satisfaction (among many more), or you can use built-in tools to create bespoke reports as and when you need them.

Set targets and track performance

Define targets for your campaigns, channels and teams and track performance against benchmarks.

Visualise key data

Create report dashboards to show essential information in one place. Make wallboards for screens and TVs or view them online from anywhere.

How can reporting in MaxContact
help you?

How does reporting and analytics in MaxContact work?

The right data leads to the right decisions. Uncover the trends that drive productivity, efficiency and better sales performance.

Customise your reports and meet advanced reporting requirements with our open architecture. AI-powered speech analytics is another powerful tool, scanning calls for speech characteristics that reveal what customers really think.

Read more about speech analytics here >

Understand more with powerful speech analytics.

Get to know customers better with automatic analysis of conversations, sentiment and emotion. Find out what your teams do well – and not so well. Identify dissatisfied customers before they jump ship. Improve compliance by highlighting high-risk or low-quality calls.

Download MaxContact’s 
speech analytics brochure

For more in-depth information about MaxContact’s speech analytics functionality, download our brochure.

Why you should work with us

Simple to get started

Whether it’s licensing, pricing or set-up, we’ll make it easy.

Built for you

We don’t do one size fits all, which is why we work with you to design a solution that fits your needs.

Supported

100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

See MaxContact in action

Fancy a customised demo for you and your organisation?

Request a demo