All your communication channels in one place
Reach more people and Improve efficiency of outbound communication teams
Serve customers faster and more efficiently
Make better decisions and optimise your workforce
Ready to evolve your communications?
A platform tailored to you, to help you win and retain business
Make omnichannel easy for your teams
Secure communications and payment solutions
Drive efficiency with automation and omnichannel
Deliver outstanding customer service with ease
Reach the right people at the right time
All customer queries in one platform
Reach more people and make selling straightforward
Re-energise your CX strategy
The tools to deliver the best experience
Increase staff happiness and productivity
With a team of experts behind you, everything is easy
Flexible UCaaS solutions for your entire business
Bring your software stack together
Full functionality, security and visibility built in
Keep the show on the road
Security you can trust
On-demand demo
We've summarised MaxContact's powerful features and functionality into 3-minutes viewing
We’re making smart conversations happen
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Read the latest resources and industry insights
What clients say about working with MaxContact
How MaxContact can help your business
Us, our team and how we do things differently
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Total visibility means complete control
See company, campaign, team or individual performance analytics in one place and make more informed decisions.
Reporting in MaxContact
All the reports you’ll ever need
Pre-configured reporting can measure productivity, revenue, issue resolution and customer satisfaction (among many more), or you can use built-in tools to create bespoke reports as and when you need them.
Set targets and track performance
Define targets for your campaigns, channels and teams and track performance against benchmarks.
Visualise key data
Create report dashboards to show essential information in one place. Make wallboards for screens and TVs or view them online from anywhere.
How can reporting in MaxContact
help you?
Give your clients real-time results
Give clients real-time access to analytics and the KPIs that matter. Customise dashboards for each campaign and client.
Keep sales teams informed
Get real-time sales data by individual, campaign, team or business. Create unlimited dashboards and stay on top of multiple SLAs.
Track customer satisfaction in real time
Collect customer feedback the easy way and track satisfaction in real time. Quickly identify long-term trends.
How does reporting and analytics in MaxContact work?
The right data leads to the right decisions. Uncover the trends that drive productivity, efficiency and better sales performance.
Customise your reports and meet advanced reporting requirements with our open architecture. AI-powered speech analytics is another powerful tool, scanning calls for speech characteristics that reveal what customers really think.
Read more about speech analytics here >
Understand more with powerful speech analytics.
Get to know customers better with automatic analysis of conversations, sentiment and emotion. Find out what your teams do well – and not so well. Identify dissatisfied customers before they jump ship. Improve compliance by highlighting high-risk or low-quality calls.
Download MaxContact’s speech analytics brochure
For more in-depth information about MaxContact’s speech analytics functionality, download our brochure.
Download our Speech Analytics brochure
To find out how you can use speech analytics in your business. Fill in your details below and we’ll email you a copy of our brochure right away.
