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Recruitment and Retention in your Contact Centre

A guide to recruiting the best talent for your contact centre and managing your workforce effectively.

The UK’s contact centre industry is notorious for its high turnover of staff, with an average annual employee turnover of 26% vs the UK’s average rate of 15%. It’s time for industry change. In this free to download ebook, you’ll discover how to recruit the best talent for your contact centre and improve retention rates.

Download to find out –

  • Why recruitment and retention is getting tougher, and how to combat this
  • How to recruit the best individuals for the job, and retain them
  • Industry advice from the Founder of Red Recruitment – contact centre recruitment experts