One platform. Every channel.
MaxContact is the contact centre platform UK teams actually use to hit their numbers.
Connect rates go up. SLAs tighten. Conversions improve. Compliance headaches get fewer. AI handles the repetitive volume, and Conversation Analytics runs across every call.
Built in the UK. Backed by the Performance Promise.
- Built for outbound conversions, inbound SLAs & digital channels
- AI Agents handle routine work
- Conversation Analytics on every call
- Concurrent licensing
- Outcomes guaranteed with the MaxContact Performance Promise
4.6★ on G2 reviews
4.7★ on Capterra reviews
Improve your outbound performance
Live demo with a UK contact centre specialist.
Test Mode
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Your platform was built for a simpler time.
more dials per user, per day. 229 → 765 on the same team.
Source: Utility Bidder · Utilities
of completed AI calls resolved end-to-end without human escalation.
Source: A consumer finance lender · AI Agents
lead-to-dial time, after integrating web leads directly into the platform.
MaxContact Platform
The platform UK contact centres run on to drive better outbound conversion, tighter inbound SLAs, and operational reporting that actually adds up. AI Agents handle volume work. Conversation Analytics covers every call. Performance Promise on outcomes.
Right for you if:
- You run a team of 10+ (any mix of inbound, outbound, blended)
- You need one platform, not four tools that don't talk
- You want AI that does operational work, not "AI features"
- You want a UK partner, not US support
However your contact centre runs
The platform that moves the numbers your board is asking about.
MaxContact runs as the spine of UK contact centres handling high-volume outbound, demanding inbound, and complex blended operations — with AI Agents and Conversation Analytics built into the platform, not bolted on. Pick a use case to see what that delivers in practice, and the customer who got there.
Convert more outbound conversations without burning your data.
The platform UK outbound teams use to lift connect rates, protect number reputation, and stay Ofcom-compliant without slowing the floor down.
Built for your team
Predictive, progressive & preview
All three dial modes on one platform, switchable mid-campaign.
Contact strategy
Time-of-day pacing for the highest probability of answer.
Multi-CLI rotation
Protects number reputation against carrier-level spam labelling.
Ofcom 0% enforcement
Abandonment target enforced automatically, in writing.
Hit SLA on every channel, even when volume spikes.
The platform UK inbound teams use to get customers to the right person first time, handle voice and digital from one screen, and see SLA performance as it happens.
Built for your team
Intelligent IVR & routing
Customers reach the right person first time, every time.
Omnichannel inbox
Voice, SMS, WhatsApp, email, webchat — all on one screen.
Full customer context
Every previous interaction visible wherever the conversation lands.
Live SLA dashboards
Team leaders see performance now, not in tomorrow's report.
Keep blended utilisation high — and QA off sample-size guesswork.
The platform UK BPOs and mixed-mode teams use to flex team members across campaigns, run unified reporting, and enforce compliance identically across every client.
Built for your team
Team flex across modes
Sales, service, collections within a shift — no retraining.
Unified reporting
One view across campaigns, clients, and operating modes.
Unified customer journey
Every touchpoint logged against one customer record, across every campaign type.
Compliance, every campaign
Identical enforcement across every client and mode.
Want to see what this looks like on your campaign, your team, your numbers?
Book a 20-min demo →We don't sell software.
[We sell outcomes.]
Every MaxContact engagement comes with a Performance Promise. We agree the metric that matters most to you - connect rate, talk time, cost-per-contact, conversions per agent - and we commit to a measurable uplift inside an agreed window.
If we don't deliver against the agreed KPI, we make it right.
Agree the metric
You choose the KPI that matters most to your business - not one we pick for you.
Baseline and target outcomes
We measure where you are today, agree the uplift target, and commit to the timeframe.
Deploy and measure
We go live, we track, we report transparently against the agreed baseline. No moving goalposts.
Hit the target - or we make it right
If we don't deliver against the agreed KPI, we work to make it right. No moving goalposts, no fine print.
[Slots into your stack.] CRM, payments, comms.
Native CRM and collections platform integrations, PCI-compliant payment capture without breaking call flow, and an open API for everything else - most integrations live in days, not weeks.
- Native CRM sync
- Integrated PCI Payments - capture mid-call without compliance breaks
- Major UK collections platform integrations
- Open API for custom integrations
“The team at MaxContact are friendly and no ideas feel off limits when it comes to new features. You have the freedom to share ideas and be creative, and if something is possible, it feels like it will genuinely be explored.”
Call centre software built for teams that need results.
MaxContact is call centre software built for UK contact centres running 10 or more agents.
Outbound campaigns, inbound queuing, compliance controls, and AI - all in one platform, without the integration headaches.
Call Centre Software
Predictive, progressive, and preview dialling on one platform. UK-built compliance. Concurrent licensing. Performance Promise on commercial outcomes.
Right for you if
- You run 10+ agents (sales, collections, service)
- You're scaling outbound volume meaningfully
- Ofcom / PECR compliance is a real concern
- You want a UK partner, not US support
MaxContact AI Agents
AI voice agents that handle outbound calling, qualification, and follow-up without a human team. Built for teams who need outbound volume but don't have ten agents to dial.
Right for you if
- You're a smaller team or founder
- You need outbound scale without headcount
- Lead qualification, follow-ups, collections reminders
- You want AI doing the dialling, not agents
See MaxContact's AUTO DIALLER IN ACTION
Live demo with a UK contact centre specialist. We'll show you the platform on your campaign type and your compliance setup, tailored to your business requirements.
