4.9★ on G2 reviews
4.7★ on Capterra reviews
AI solutions that drive real results, built for the way you work
Purpose-built AI solutions that automate intelligently, enhance agent performance, and scale your customer engagement - without replacing the human touch.
Use them standalone or as part of MaxContact's complete platform.
Trusted by great businesses
4.9★ on G2 reviews
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4.7★ on Capterra reviews
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"The MaxContact customer engagement platform allows us to provide a cost-effective, reliable omnichannel service to our clients"
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"The relationship we have with MaxContact, their own commitment to innovation and the fact that, through regular reviews, they're aware of what we want to do as a business, has helped technology become a point of difference for us."
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
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"The MaxContact solution gives our teams the freedom to carry out their roles and flexibility to work securely in and out of the office, which has increased job satisfaction."
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AI solutions designed for
impact, not complexity
Whether you're looking to enhance your existing contact centre or implement standalone AI tools, our solutions are built to deliver outcomes that you can measure.
Handle conversations at scale, 24/7 with AI Agents
Intelligent inbound and outbound AI agents that manage routine enquiries, qualify leads, and support customers across voice and digital channels - freeing your team for complex interactions.
Key benefits
- Reduce cost-to-serve
- Scale without headcount
- Maintain service quality around the clock
Turn every conversation into actionable insight
AI-powered analytics that surface trends, sentiment, and compliance risks across 100% of your calls - helping you coach smarter and improve outcomes faster.
Key benefits
- Spot training opportunities instantly
- Ensure compliance automatically
- Understand customer sentiment at scale
Quality assurance that scales with you
Automatically score and analyse calls against your quality framework, giving you consistent, objective feedback without manual effort.
Key benefits
- Review 100% of interactions, not samples
- Free up QA time for coaching
- Improve agent performance faster
Instant support, across every channel
Deploy intelligent chatbots on your website, WhatsApp, and messaging platforms to resolve common queries instantly and route complex issues to the right agent.
Key benefits
- Instant customer support
- Reduce inbound call volume
- Capture leads outside business hours
AI Agents
More ways to connect, convert and scale
AI Collections & Payments Agents
Automate payment reminders, account updates, and low-balance collections. Free your team to focus on complex cases whilst AI handles routine recovery activity compliantly.
AI Sales & Lead Agent
Qualify leads instantly and book appointments automatically. AI Agents handle the initial outreach and qualification whilst your sales team focuses on closing high-value opportunities.
AI Customer Service Agent
Handle routine inquiries instantly across every channel. AI resolves FAQs, account queries, and simple requests 24/7 - whilst complex issues escalate seamlessly to your team.
AI Customer Service Agent
How MaxContact AI Works
Flexible Deployment
Deploy standalone AI solutions or integrate seamlessly with MaxContact's full platform. Our AI infrastructure is built for mission-critical operations. With enterprise-grade security, 99.99% uptime, data residency options, and full compliance, you can deploy AI with confidence.
Powered by world-class AI Technology
Our solutions leverage state-of-the-art AI technology from industry leaders OpenAI, Deepgram and ElevenLabs. This means your AI solutions benefit from continuous improvements in natural language understanding, reasoning, and response quality.
AI Optimisation
We don't just use off-the-shelf AI - we fine-tune and train our models specifically for customer conversations. This includes understanding industry terminology, compliance requirements, and the nuances of effective customer engagement across sectors.
Integration with your systems
Connect your AI solution seamlessly with your existing Contact Centre platform, CRM, telephony, and business tools.
Automatic data synchronisation, unified customer records, and streamlined workflows across platforms. Get more from your existing tech stack without the complexity.
Sync every call automatically into Zoho. Stop manual data entry, trigger Blueprint workflows from conversations, and keep lead scores accurate in real time. Complete visibility without switching systems.
Every call, outcome, and recording syncs automatically into HubSpot. Priority leads move to the front of the queue, contact records stay accurate, and your team gets complete customer visibility without manual updates.
Sync customer data automatically with real-time call logging directly into Salesforce. Prioritise qualified leads, eliminate manual data entry, and give your sales team instant visibility of every customer interaction.
Streamline lead management with automatic data sync between your contact centre and AutoConvert CRM. Smart call routing, real-time customer updates, and complete visibility help your team convert more leads faster.
Trusted by many
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
"Handling over 2,000 daily calls while providing an enhanced customer experience through intelligent automation and skilled team focus."
"Ultimately, the platform represents another symptomatic diagnostic tool to be used by clinicians to deliver the best possible care"
"MaxContact excel technically, they’re the most helpful technology partner we have. From helping throughout the sales process, creating trial environments to responding quickly and efficiently – we don’t get that with other providers."
“The innovative and forward-thinking approach of the MaxContact team perfectly aligns with our own, together, we’re greater than the sum of our parts, and we’re excited to lead the way in omnichannel contact centre technology.”
READY TO integrate AI INTO YOUR WORK-LIFE?
Speak to our team about which AI solutions are right for your business - whether standalone or integrated with MaxContact.
