4.9★ on G2 reviews
4.7★ on Capterra reviews
Secure payments that protect your business and customers
Take PCI-compliant payments over the phone and online with DTMF masking, automated payment lines, and enterprise-grade security built into your contact centre.
Never store or hear sensitive card details
DTMF masking ensures payment data never enters your contact centre platform. Your agents are protected from sensitive information, and customer data stays secure with PCI-level 1 providers.
Take payments 24/7 with automated IVR
Let customers self-serve with round-the-clock payment options. Reduce missed payments, improve cash flow, and free up agent time for high-value conversations.
Payment security you can trust, compliance built-in
MaxContact maintains PCI DSS Level 1 compliance with payment data processed by certified providers and never stored in your contact centre environment. DTMF masking technology protects card details from agents and call recordings by replacing keypad entries with audio tones automatically. All payment data is encrypted in transit and at rest through secure SSL connections, backed by Microsoft Azure's enterprise-grade protection for maximum security assurance.
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SIMPLE TO USE
POWERFUL YOU NEED IT
From basic phone payments to sophisticated automated collection systems, our payment solutions scale with your business needs.
Integration with payment systems
Connect seamlessly with major payment providers and your existing contact centre infrastructure. Our drag-and-drop IVR designer makes setup simple, whilst bespoke integrations are available through our professional services team.
Performance Guaranteed. Results Delivered.
With 20+ years of expertise and 500+ successful deployments, we know our platforms deliver results.
We're so confident, we'll guarantee your performance improvement through the MaxContact Performance Promise, or you walk away.
Book a call to find out more about MaxContact's Performance Promise.
Trusted by many
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
"Handling over 2,000 daily calls while providing an enhanced customer experience through intelligent automation and skilled team focus."
"Ultimately, the platform represents another symptomatic diagnostic tool to be used by clinicians to deliver the best possible care"
Payment security questions, answered.
Get clarity on how our secure payment solutions protect your business, customers, and ensure regulatory compliance across all interactions.
Yes. Our automated payment IVR operates 24/7, allowing customers to self-serve and make payments at any time. This reduces missed payments, improves cash flow, and decreases the burden on your agents.
We support major providers including Worldpay, Paysafe, Opayo, Cardstream, and Acquired.com. Our integration list continues to grow, and we offer bespoke integrations through our professional services team for specific requirements.
No. Payment data is encrypted and sent directly to PCI DSS Level 1 certified payment providers. Card details never enter or are stored within your MaxContact contact centre environment, ensuring maximum security and compliance.
DTMF masking replaces keypad tones with audio bleeps during payment entry. This means agents never hear card details, and sensitive information is automatically excluded from call recordings while being securely transmitted to payment providers.
secure your payment processes and protect your customers
See how MaxContact's payment solutions can reduce risk whilst improving efficiency.
