SMS that customers actually read
Manage SMS comms alongside voice and digital channels in one platform. Set SLAs, route intelligently, and ensure every message gets the attention it deserves.
Reach customers where they're already looking
With a 98% open rate, SMS gets seen. Send payment reminders, appointment confirmations, or urgent updates knowing your message will reach customers within minutes of sending.
Automate reminders and reduce missed payments
Set up automated SMS workflows triggered by customer actions, payment due dates, or appointment times. Reduce no-shows and late payments whilst freeing your agents for complex conversations.
SIMPLE TO USE
POWERFUL WHEN YOU NEED IT
From basic one-off messages to sophisticated automated campaigns, our SMS solution scales to meet your business needs whilst maintaining compliance.
Integration with IT systems
Connect SMS with your CRM, payment systems, and customer databases. MaxContact integrates with leading platforms to trigger messages automatically and keep customer data synchronised.
Increase your contact centre performance - Guaranteed
We're so confident in our platform that we guarantee measurable performance improvements. If we don't deliver, you can walk away.
Book a call to find out more about MaxContact's Performance Promise.
Trusted by many
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“We outlined what we needed to performance manage, and MaxContact delivered the insights that help us monitor our service and spot areas for improvements across our team.”
"Handling over 2,000 daily calls while providing an enhanced customer experience through intelligent automation and skilled team focus."
"Ultimately, the platform represents another symptomatic diagnostic tool to be used by clinicians to deliver the best possible care"
sms messaging questions, answered.
Get clarity on how MaxContact's SMS solution works, from automation and compliance to two-way conversations and integration with your existing
You can personalise SMS messages with customer data including names, account numbers, payment amounts, appointment times, and custom fields from your CRM. Include clickable phone numbers, payment links, and website URLs. Character limits apply (160 characters for standard SMS, longer for concatenated messages).
Yes. Set up automated SMS workflows triggered by payment due dates, missed payments, or account status changes. Include secure payment links in messages so customers can pay immediately. Track reminder effectiveness and payment rates through MaxContact's reporting suite to optimise your collection strategy.
Customers can reply to your SMS messages and their responses appear in the MaxContact Contact Hub interface. Agents handle SMS conversations alongside phone, email, and chat in one unified workspace. You can route inbound SMS messages to specific teams or agents based on content, customer data, or business rules.
Yes. MaxContact supports both manual one-off messages and automated SMS workflows. You can send individual messages to customers, broadcast bulk campaigns to segmented lists, or set up automated triggers based on customer actions, payment dates, or appointment times. All messages are tracked and reported in one place.
MaxContact integrates with leading CRM platforms including Salesforce, HubSpot, and Microsoft Dynamics. All SMS interactions sync automatically to maintain complete customer records.
Yes, we can help enable SMS on existing numbers where possible, or provide dedicated SMS numbers for campaigns. Our team ensures seamless setup with your current systems.
see how maxcontact's sms drives engagement
See how MaxContact's SMS solution drives engagement and improves outcomes
