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Spokn AI

AI Speech Analytics to understand the 'why' behind every call

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Insights from over 1,000 recent customer experiences revealing what truly matters in contact centre interactions.

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Customer stories

Find out how our innovative partners work with MaxContact to improve customer engagement and grow their businesses.

Dudley Council

Dudley Council implemented MaxContact’s dialler solution with tailored reporting, transforming their rental income collection process. This integrated solution empowered the Lead Income team to manage operations more effectively, enhancing both team efficiency and service to the community.

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Marston Holdings

As a leading Business Process Outsourcing (BPO) provider, Marston Holdings transformed their service delivery by implementing MaxContact’s versatile contact centre solution, enabling them to efficiently manage diverse communication channels for their clients, reduce customer wait times, and support their UK-wide operations while handling approximately 900,000 annual contacts.

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Kandoo Car Credit

Kandoo Car Credit transformed their customer service and operational efficiency by replacing manual processes with MaxContact’s comprehensive contact centre solution, enabling them to scale their team by 146% and handle over 2,000 daily calls, while providing an enhanced customer experience.

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ICX MaxContact Case Study Customer Stories

ICX

ICX, a prominent player in the automotive industry, has transformed its approach to quality monitoring and compliance with MaxContact’s Speech Analytics solution. Within months of implementation, the team has achieved significant efficiency gains while improving their ability to monitor compliance at scale. The solution has enabled ICX to move away from fully manual, time-intensive call reviews. Spokn AI intelligently identifying calls that are more likely to require attention—allowing quality assessors to prioritise reviews and focus on strategic improvements instead of sifting through every interaction.

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Why you should work with us

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Built for you

100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

Supported

100% UK-based support team. 97% customer satisfaction rating. Feel supported at every step.

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