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Business Challenge
Large Contact Centres

Enterprise Contact Centre software That Scales

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4.9★ on G2 reviews

4.7★ on Capterra reviews

MaxContact's AI-powered customer engagement platform drives operational efficiency and customer satisfaction for large scale contact centres.

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18%
Team scale-up achieved by enterprise clients
10000+
Daily interactions handled seamlessly
25%
Efficiency uplift delivered consistently
Zero
Downtime since switching to MaxContact
Our Clients Trust us

Address Every Large Scale

Contact Centre Challenge

From multi-department operations to regulatory compliance, MaxContact handles enterprise complexity so you can focus on performance.

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Multichannel Campaigns Made Easy

Seamlessly manage voice, email, SMS, webchat and social across departments with intelligent routing.

Multichannel Campaigns

Enterprise Security that Scales

Industry-leading compliance features with automated monitoring, audit trails and data protection controls.

Enterprise Security

Scalable & Flexible

Scale from hundreds to thousands of agents without compromise. Cloud architecture built for enterprise demand.

Scalable & Flexible

Real-Time Visibility

Enterprise dashboards and wallboards provide instant insights across all departments and campaigns, with RepDB webhooks.

Real Time Visibility

Operational Excellence

Drive efficiency across enterprise operations

MaxContact's intelligent automation reduces manual processes whilst maintaining service quality at scale. Predictive dialling and AI-powered routing maximise agent productivity across large teams.

Outbound customer engagement
Enterprise Performance

Deliver consistent results across all departments

Enterprise-ready reporting provides comprehensive visibility and control so you can deliver consistent performance.

Omnichannel engagement

Advanced Enterprise

Contact Centre Capabilities

Take your large-scale operations beyond basic contact handling with intelligent automation and enterprise-grade analytics.

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Intelligent Automation

Handle routine enquiries automatically whilst seamlessly escalating complex cases to specialist teams.

AI Agents

Enterprise Intelligence

Deep insights into performance, productivity, and customer satisfaction across all departments and locations.

Analytics

Contact Centre Expertise

Dedicated UK-based support and account management ensure enterprise-grade service levels around the clock.

Enterprise Support

Seamless Connectivity

Connect with existing CRM systems, telephony infrastructure, and enterprise reporting platforms seamlessly.

Integration

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Customer testimonials

"The relationship we have with MaxContact, their own commitment to innovation and the fact they know our business has helped technology become a point of difference for us."

Brian Roscoe
IT Director, Advantis

"From an efficiency perspective, we’ve definitely seen around twenty five to thirty percent uplift, just from utilising the MaxContact platform."

Andrew Dent
Operations Director, Connectivity CX

"Handling over 2,000 daily calls while providing an enhanced customer experience through intelligent automation and skilled team focus."

James Walsh
Head of Technology & Communications, Kandoo Car Credit

"Our revenue has at least tripled since using MaxContact, we were doing around 250 deals per month, now we've managed to achieve 1000 deals in a month - which is record breaking for any WorldPay partner."

John Wigglesworth
Head of Governance, Risk & Compliance, The Redwood Group

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Performance Guaranteed. Results Delivered.

With 20+ years of expertise and 500+ successful deployments, we know our platforms deliver results. We're so confident, we'll guarantee your performance improvement through the MaxContact Performance Promise, or you walk away.

Book a call to find out more about MaxContact's Performance Promise.

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Enhance your customer service

Real people, real results

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Dudley Council implemented MaxContact’s dialler solution, transforming their rental income collection process. The integrated solution empowered the Lead Income team to manage operations more effectively, enhancing both team efficiency and service to the community.

Dudley Council
View Case Study

Commercial insurance services provider, Compare My Insurance, were frustrated by their previous system which meant they weren’t dealing with customers efficiently and were missing out on opportunities. MaxContact’s solution has provided stability and reliability, boosting contact rates and efficiencies.

Compare My Insurance
View Case Study

See MaxContact in action

Experience how MaxContact transforms customer interactions across every channel with AI-powered insights and automation.

Speak to an expert Book a demo